Total Complaints
356 filings
FORD EDGE · model year
356 NHTSA complaints, 21 crash reports, and 4 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2020FORDEDGE carries 356 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 21 crashes, 3 fires, 23 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 EDGE is power train with 136 filings, followed by unknown or other (42) and engine (38). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 177 investigation files overlapping the 2020 EDGE, and 8 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
356 filings
Crashes Reported
21 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| POWER TRAIN | 136 |
| UNKNOWN OR OTHER | 42 |
| ENGINE | 38 |
| ELECTRICAL SYSTEM | 20 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 10 |
| VEHICLE SPEED CONTROL | 10 |
| SEAT BELTS | 9 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 7 |
| POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER | 7 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 5 |
| SUSPENSION | 5 |
| STRUCTURE:BODY | 5 |
| AIR BAGS | 5 |
| FUEL/PROPULSION SYSTEM | 5 |
| WHEELS | 4 |
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or dist
POWER TRAIN:DRIVELINE:DRIVESHAFT
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
POWER TRAIN:AUTOMATIC TRANSMISSION
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
My vehicle is a 2020 Ford Edge SEL. I am experiencing ongoing transmission shuddering, jerking, and RPM fluctuations during normal driving. At slow speeds, the vehicle jerks and shudders, making it very difficult to drive smoothly in traffic and when accelerating from a stop. At higher speeds, the RPM gauge jumps while driving, and the vehicle feels like it is slipping or shifting unpredictably. The condition has been getting worse over time. This problem matches the known defect described in Ford Technical Service Bulletin (TSB) 20-2081 related to transmission shudder. My vehicleâs year, make, and model match those affected by this known issue; however, my VIN is not included in any recall. The unpredictable jerking, shuddering, and RPM fluctuations create unsafe driving conditions, especially when merging into traffic, turning, or maintaining speed. I believe this is a widespread defect affecting the safe operation of the vehicle and should be investigated by NHTSA for a potential
My 2020 Ford Edge Titanium experienced a complete transmission failure at just 65,898 milesâless than 6,000 miles beyond the factory warranty. Fortunately, I had purchased a Lifetime Limited Warranty through a third-party provider, American Colonial Administration, LLC. During my research on the 8F35 transmission, I discovered numerous consumer complaints, particularly affecting the 2019â2021 model years. I also reviewed estimated replacement costs, which typically ranged from $5,500 to $9,000. However, the Ford dealership charged $11,596.27 for the replacement. The warranty company covered $9,791.29, leaving me responsible for $1,804.98 out of pocket, in addition to $408 for towing and $421 for a one-week rental car. My vehicle remained in the shop for a total of 33 days, leaving me without transportation for 26 days. I contacted Ford Motor Company in Dearborn, Michigan to request cost assistance, given the documented issues with the 8F35 transmission. I was informed that no Cust
my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty. I took the car to the local Ford dealership who informed me that the torque converter was going out. After looking the issue up online, its was apparent that this is a known issue very common the this year. This is a faulty part that has yet to be recalled. I asked the Ford dealership about this issue and they confirmed that it was a very common problem and they had 2 vehicles currently in their shop for the same problem. The quote to correct this issue is thousands of dollars.
Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as "coolant intrusion" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] âDeceptive Trade Practices and Lender Liability CarMax sold this vehicle as "Quality Certified" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required
Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as "coolant intrusion" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] âDeceptive Trade Practices and Lender Liability CarMax sold this vehicle as "Quality Certified" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required
Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as "coolant intrusion" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] âDeceptive Trade Practices and Lender Liability CarMax sold this vehicle as "Quality Certified" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required
Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!
Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!
The transmission has completely gone out on my 2020 Ford edge the repair cost is $5500. I should not need a new transmission on a five year-old vehicle. There are several reports on this issue please advise.
8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle was purchased CPO ( Certified Pre Owned ) with only 43K miles on the odometer on or about DEC , 7-10 2025. Since purchase of the vehicle it has been shifting, shuddering and tugging between 0-30mph. The vehicle shifts hard and doesnât catch or change gears fast enough causing the engine to be caught in high RPM.
Vehicle was purchased CPO ( Certified Pre Owned ) with only 43K miles on the odometer on or about DEC , 7-10 2025. Since purchase of the vehicle it has been shifting, shuddering and tugging between 0-30mph. The vehicle shifts hard and doesnât catch or change gears fast enough causing the engine to be caught in high RPM.
Was taken to mechanic shop and then sent to dealership for shudder issue and sound come from rear. Changed rear differential fluid. Problem/sound persisted. Between 25-45 vehicle transmission is cutting out. Awd light, Powertrain lights and brake lights are on and vehicle went in to limp mode at 55mph due to torque converter. Still currently in shop.
At approximately 82,000 miles, the vehicle began exhibiting transmission shuddering, hesitation, and harsh engagement at low speeds (under approx. 35 mph). The condition progressively worsened, resulting in jerking and delayed acceleration from a stop, creating unsafe driving conditions in traffic. At approximately 86,000 miles the transmission issues continued to worsen, and I therefore determined the vehicle unsafe to operate and brought it to the dealership for service. Upon inspection, I was informed by the dealership that the vehicle transmission required removal and replacement due to internal faults. These conditions, symptoms and internal faults are consistent with known issues documented by Ford Technical Service Bulletins for the 8F35 transmission used in the 2020 Ford Edge.
I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to âJultâ back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didnât accelerate, and the person behind me almost hit me.
I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to âJultâ back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didnât accelerate, and the person behind me almost hit me.
I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to âJultâ back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didnât accelerate, and the person behind me almost hit me.
I take my to the ford dealership one day for oil change. The mechanics do a full multi inspection and find some issues that needed to be fixed, nothing about the transmission and transmission fluid being low or being dark. So I requested to do oil change and a recommended Engine Tune-up. I get my car back. However, about a week or two later I start noticing some shuddering and vibrations in the car when I hit the gas pedal. I take the car back to the dealership. I tell them how I had been there a few weeks back for oil change but after that I started noticing weird movements in the car. So they take the car to do an inspection on it. Then the mechanic/advisor guy says the vehicle needs a new transmission due to a failed torque converter. And he said the new transmission will cost $8700. And he charged me again for the inspection of the car. The vehicle is a 2020 Ford Edge with just 85400 miles. How does a 6 yr old car with less mileage blow a transmission that fast.
Transmission jumped out of gear when I turned the corner. 2nd Ford edge I own that has done this. 1st car sitting in driveway waiting to get fixed.
Unintended Transmission Downshift and Rear Wheel Lock-up
Timing Belt Failure
Underbody shields detachment
B-Pillar Trim Detachment
Unintended Transmission Downshift and Rear Wheel Lock-up
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.