2020 FORD E-350

The component that failed was the transmission system, specifically the CDF clutch cylinder, the torque converter, and the front support structure. The transmission was found to contain metal debris, burned clutch components, and damage to internal bushings and supports. 1. These parts were replaced under warranty by Central Ford in South Gate, CA. I do not have possession of the damaged components, and I cannot confirm whether they remain available for inspection. 2. The failure resulted in loss of power while driving — particularly during gear shifts into 10th gear at highway speeds. The truck also began to shudder violently, and a “Powertrain Malfunction / Power Reduced” message appeared on the dash. This put me and others at risk, especially in high-speed traffic where sudden deceleration or power loss can lead to collisions, particularly for heavy-duty trucks like mine that are often used for towing or hauling. 3. Yes, The issue was diagnosed, reproduced, and confirmed

The contact owns a 2022 Ford E-350. The contact stated while driving approximately 25 MPH the check engine warning light illuminated. The vehicle was taken to the dealer who diagnosed the failure to be a misfire on cylinder #3 and the spark plugs were faulty. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,486. The VIN was invalid.

Mileage: 2,486