Total Complaints
96 filings
FORD E-350 · model year
96 NHTSA complaints, 5 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1997FORDE-350 carries 96 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 5 crashes, 6 fires, 10 injuries, and 2 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1997 E-350 is tires:tread/belt with 14 filings, followed by tires (8) and engine and engine cooling:engine (7). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 2 investigation files overlapping the 1997 E-350, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
96 filings
Crashes Reported
5 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| TIRES:TREAD/BELT | 14 |
| TIRES | 8 |
| ENGINE AND ENGINE COOLING:ENGINE | 7 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 5 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 5 |
| VEHICLE SPEED CONTROL | 4 |
| SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS | 3 |
| TIRES:SIDEWALL | 3 |
| AIR BAGS | 3 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 2 |
| PARKING BRAKE | 2 |
| SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR | 2 |
| FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS | 2 |
| ENGINE AND ENGINE COOLING | 2 |
| SEAT BELTS | 2 |
The rear passenger compartment outside and inside door handles broke such that rear seating passengers cannot exit the vehicle and are trapped inside. In case of an accident, the emergency responders will have to resort to drastic time consuming measures such as ripping the doors off to save the trapped passengers. Apparently all years of Ford Econoline vans have this dangerous problem because there are numerous fix it videos all over the internet showing how to replace the cheap handle-latch failure prone plastic parts with non-breakable METAL parts.
AIR BAG LIGHT CAME ON AND BRAKE LIGHT CAME ON
AIR BAG LIGHT CAME ON AND BRAKE LIGHT CAME ON
12/11/2019
Mileage: 11
THIS YEAR BOTH THE AIRBAGS IN MY 1997 FORD E350 VAN HAVE SPONTANEOUSLY DEPLOYED ON TWO SEPARATE OCCASIONS--EACH OCCURRING WHILE THE VAN WAS IN 'PARK'. ON 1/31/18 THE DRIVER'S BAG DEPLOYED WHEN THE VAN WAS WARMING UP IN A PARKING LOT. MY ADULT DAUGHTER STARTED THE VAN, PLUGGED HER PHONE INTO THE TOP CAR ADAPTER, AND ABOUT A MINUTE LATER (THE VAN WAS STILL PARKED) THERE WAS A BIG 'BOOM' FROM UNDER HER SEAT AND HER SEATBELT TIGHTENED. WITH THE SEATBELT STILL ON, SHE LEANED TO HER RIGHT TO SEE WHAT WAS CAUSING THE SMOKE FROM UNDER HER SEAT WHEN SUDDENLY THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED. THANKFULLY SHE WAS SPARED ANY INJURY. SHE HAD THE VAN TOWED TO A FORD DEALERSHIP, BUT THEY COULD NOT DIAGNOSE THE ROOT OF THE PROBLEM SO I DID NOT HAVE THEM DO ANY WORK ON IT [THEY WANTED TO REPLACE THE AIRBAG AND A FEW OTHER THINGS WHICH I FELT WAS A 'BAND-AID' SOLUTION SINCE THEY ADMITTED THEY WERE GUESSING]. WE DROVE THE CAR HOME. ON 4/13/18 MY ADULT DAUGHTER WAS SITTING IN THE
Mileage: 89,820
THIS YEAR BOTH THE AIRBAGS IN MY 1997 FORD E350 VAN HAVE SPONTANEOUSLY DEPLOYED ON TWO SEPARATE OCCASIONS--EACH OCCURRING WHILE THE VAN WAS IN 'PARK'. ON 1/31/18 THE DRIVER'S BAG DEPLOYED WHEN THE VAN WAS WARMING UP IN A PARKING LOT. MY ADULT DAUGHTER STARTED THE VAN, PLUGGED HER PHONE INTO THE TOP CAR ADAPTER, AND ABOUT A MINUTE LATER (THE VAN WAS STILL PARKED) THERE WAS A BIG 'BOOM' FROM UNDER HER SEAT AND HER SEATBELT TIGHTENED. WITH THE SEATBELT STILL ON, SHE LEANED TO HER RIGHT TO SEE WHAT WAS CAUSING THE SMOKE FROM UNDER HER SEAT WHEN SUDDENLY THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED. THANKFULLY SHE WAS SPARED ANY INJURY. SHE HAD THE VAN TOWED TO A FORD DEALERSHIP, BUT THEY COULD NOT DIAGNOSE THE ROOT OF THE PROBLEM SO I DID NOT HAVE THEM DO ANY WORK ON IT [THEY WANTED TO REPLACE THE AIRBAG AND A FEW OTHER THINGS WHICH I FELT WAS A 'BAND-AID' SOLUTION SINCE THEY ADMITTED THEY WERE GUESSING]. WE DROVE THE CAR HOME. ON 4/13/18 MY ADULT DAUGHTER WAS SITTING IN THE
Mileage: 89,820
THIS YEAR BOTH THE AIRBAGS IN MY 1997 FORD E350 VAN HAVE SPONTANEOUSLY DEPLOYED ON TWO SEPARATE OCCASIONS--EACH OCCURRING WHILE THE VAN WAS IN 'PARK'. ON 1/31/18 THE DRIVER'S BAG DEPLOYED WHEN THE VAN WAS WARMING UP IN A PARKING LOT. MY ADULT DAUGHTER STARTED THE VAN, PLUGGED HER PHONE INTO THE TOP CAR ADAPTER, AND ABOUT A MINUTE LATER (THE VAN WAS STILL PARKED) THERE WAS A BIG 'BOOM' FROM UNDER HER SEAT AND HER SEATBELT TIGHTENED. WITH THE SEATBELT STILL ON, SHE LEANED TO HER RIGHT TO SEE WHAT WAS CAUSING THE SMOKE FROM UNDER HER SEAT WHEN SUDDENLY THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED. THANKFULLY SHE WAS SPARED ANY INJURY. SHE HAD THE VAN TOWED TO A FORD DEALERSHIP, BUT THEY COULD NOT DIAGNOSE THE ROOT OF THE PROBLEM SO I DID NOT HAVE THEM DO ANY WORK ON IT [THEY WANTED TO REPLACE THE AIRBAG AND A FEW OTHER THINGS WHICH I FELT WAS A 'BAND-AID' SOLUTION SINCE THEY ADMITTED THEY WERE GUESSING]. WE DROVE THE CAR HOME. ON 4/13/18 MY ADULT DAUGHTER WAS SITTING IN THE
Mileage: 89,820
MY VEHICLE HAD BEEN PARKED FOR ABOUT THREE OR FOUR WEEKS AND I WENT TO START IT UP TO RUN THE ENGINE AND CHARGE THE BATTERIES AS I DID NOT PLAN TO USE IT FOR ANOTHER FEW WEEKS. WHEN I TURNED THE KEY THE DRIVER SIDE AIRBAG DEPLOYED AND HIT ME HARD. ALSO THE PASSENGER SIDE SEAT BELT BUCKLE PRETENSIONER FIRED OFF BREAKING THE HOUSING. THE VEHICLE WAS STATIONARY BEFORE, DURING, AND AFTER THE INCIDENT. THERE HAS NEVER BEEN AN ACCIDENT AND I CAN SEE NO DAMAGE TO THE OUTSIDE AT ALL. I HAVE CONTACTED FORD AND THEY WILL NOT ASSIGN A CASE NUMBER UNTIL IT IS INSPECTED AND CHECKED BY A FORD DEALER. THE CLOSEST FORD DEALER THAT SAID THEY WERE CAPABLE OF DOING THIS IS BOOKED UP AND CAN NOT LOOK AT IT FOR TWO WEEKS AND THEY DID MAKE AN APPOINTMENT FOR 10/25/17. THE DEALERSHIP IS ABOUT 35 MILES AND I WILL HAVE TO DRIVE IT THERE WITH THE AIRBAG HANGING OUT OF THE STEERING WHEEL. I AM SO THANKFUL THIS HAPPENED WHILE PARKED IN STORAGE AND NOT ON THE HIGHWAY AS I THE RESULT MAY HAVE BEEN FATAL TO MY
Mileage: 60,000
MY VEHICLE HAD BEEN PARKED FOR ABOUT THREE OR FOUR WEEKS AND I WENT TO START IT UP TO RUN THE ENGINE AND CHARGE THE BATTERIES AS I DID NOT PLAN TO USE IT FOR ANOTHER FEW WEEKS. WHEN I TURNED THE KEY THE DRIVER SIDE AIRBAG DEPLOYED AND HIT ME HARD. ALSO THE PASSENGER SIDE SEAT BELT BUCKLE PRETENSIONER FIRED OFF BREAKING THE HOUSING. THE VEHICLE WAS STATIONARY BEFORE, DURING, AND AFTER THE INCIDENT. THERE HAS NEVER BEEN AN ACCIDENT AND I CAN SEE NO DAMAGE TO THE OUTSIDE AT ALL. I HAVE CONTACTED FORD AND THEY WILL NOT ASSIGN A CASE NUMBER UNTIL IT IS INSPECTED AND CHECKED BY A FORD DEALER. THE CLOSEST FORD DEALER THAT SAID THEY WERE CAPABLE OF DOING THIS IS BOOKED UP AND CAN NOT LOOK AT IT FOR TWO WEEKS AND THEY DID MAKE AN APPOINTMENT FOR 10/25/17. THE DEALERSHIP IS ABOUT 35 MILES AND I WILL HAVE TO DRIVE IT THERE WITH THE AIRBAG HANGING OUT OF THE STEERING WHEEL. I AM SO THANKFUL THIS HAPPENED WHILE PARKED IN STORAGE AND NOT ON THE HIGHWAY AS I THE RESULT MAY HAVE BEEN FATAL TO MY
Mileage: 60,000
CRUISE CONTROL STUCK ON WHEN TURNED OFF, THEN WOULD WORK ONLY SOMETIMES & STEERING VIBRATED. *TR
Mileage: 47,333
CRUISE CONTROL STUCK ON WHEN TURNED OFF, THEN WOULD WORK ONLY SOMETIMES & STEERING VIBRATED. *TR
Mileage: 47,333
CRUISE CONTROL STUCK ON WHEN TURNED OFF, THEN WOULD WORK ONLY SOMETIMES & STEERING VIBRATED. *TR
Mileage: 47,333
TL* THE CONTACT OWNS A 1997 FORD E-350 EQUIPPED WITH COOPER ADVENTURE HT TIRES (N/A), SIZE 265/75/16R. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE TIRE TREAD SEPARATED ON THE REAR DRIVER SIDE TIRE. THE FAILURE HAD OCCURRED PREVIOUSLY WITH FOUR OTHER TIRES, WHICH HAD BEEN REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE VEHICLE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE. THE TIRE #8 WENT BAD. THE CONSUMER STATED THE TIRE REPLACEMENT ALSO WENT BAD.
Mileage: 76,000
WHILE DRIVING AT 52 MPH (PULLING A SMALL U-HAUL TRAILER) THE LEFT REAR TIRE ON MY VAN SUFFERED COMPLETE TREAD SEPARATION. THE TREAD SUBSEQUENTLY WRAPPED AROUND THE AXLE AND HAD TO BE PRIED LOOSE. THE TREAD WAS WHOLE AND INTACT (A COMPLETE CIRCLE), BUT THE CARCASS OF THE TIRE SHREDDED. THE TIRE IS (WAS( A UNIROYAL LT 245/75 R16 APPROXIMATELY 4 YEARS OLD. I MANAGED TO PULL TO THE SIDE OF THE FREEWAY ON MY RIM. THIS OCCURRED ON SATURDAY, AUGUST 25. *TR
Mileage: 84,488
I LOOKED OVER MY 1997 FORD E-350 CLUB WAGON BEFORE INSPECTION LAST YEAR AND NOTICED THE FUEL TANK STRAPS WERE INADEQUATE AND RUSTING HEAVILY. THESE VEHICLES SHOULD BE INVESTIGATED AND CITED FOR THE SAME RECALL THE FORD F150'S WERE THIS WEEK. THE TWO STRAPS ARE THIN AND OF POOR QUALITY -- MY TANK IS 35 GALLONS AND I AM AFRAID TO FILL IT MORE THAN HALF FULL UNTIL I GET NEW STRAPS INSTALLED OR REINFORCE THE EXISTING ONES. EVERY TRIP, I WORRY ABOUT IT FALLING OUT AND CATCHING FIRE OR CAUSING AN ACCIDENT. *TR
Mileage: 150,000
MY V10 FORD E-350 MOTOR HAD A HEAD FAILURE AND A SPARK PLUG BLEW OUT WHILE DRIVING. A FIRE STARTED IN THE ENGINE COMPARTMENT AND THE EXPLOSION SOUND CREATED A PANIC AND STARTLED RESPONSE THAT ALMOST LEAD TO A VEHICLE CRASH. THE VEHICLE WAS TOWED TO A REPAIR FACILITY AND THEY WERE FAMILIAR WITH THE PROBLEM. THEY WORK ON FLEET VEHICLES REGULARLY AND THEY STATED THEY HAVE SEEN THIS PROBLEM MANY TIMES BEFORE. THE ALUMINUM HEAD OF THE ENGINE WAS TOO WEAK TO HOLD ON TO THE SPARK PLUG AND THAT LEAD TO THE EXPLOSION, FIRE, AND DAMAGE. THE SHOP INFORMED ME THAT THIS COULD VERY LIKELY HAPPEN AGAIN BECAUSE OF THE DEFECTIVE DESIGN OF THE ENGINE AND IF I AM TRAVELING WITH MY FAMILY I COULD BE LEFT STRANDED, POSSIBLE A VERY DANGEROUS PART OF THE HIGHWAY WHILE DRIVING STEEP OR DANGEROUS ROADS. IF THE VEHICLE CATCHES ON FIRE AGAIN IT COULD EXPLODE IF THE GAS LINE IGNITES. THIS ONE CYLINDER COST $800 TO FIX BUT NOW I HAVE 9 OTHER ONES TO WORRY ABOUT. I WAS NOT ABLE TO FIND A CURRENT RECALL BUT THERE
Mileage: 37,414
MY 97 FORD CLUB WAGON HEATER LINES TO THE REAS HEATER DISINTEGRATED. I FOUND THE LEAK AND DISCONNECTED THE LINES TO FIND THEM DETERIORATED 3/4 THE LENGTH. I KEPT THE LINES FOR INSPECTION. CONTACTING FORD THEIR RESPONSE WAS THAT THEY HAD NO INFORMATION OR RECALL ON THIS PROBLEM WITH A VEHICLE THIS OLD. MY FRIEND [XXX] , PASTOR AT CHURCH OF[XXX] , FREEPORT, ILLINOIS WAS NOT AS FORTUNATE. THE 97 FORD VAN THE CHURCH USES HAD LEAKED ENOUGH COOLANT OUT UNNOTICED THAT THEY ALMOST RUINED THE ENGINE FROM OVER-HEATING. THERE SHOULD BE A WARNING TO ALL VAN OWNERS TO WATCH FOR CORROSION AND LEAKS SO THEY DO NOT RUIN ENGINES AND A SOLUTION SHOULD BE GIVEN BY FORD MOTOR COMPANY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mileage: 113,265
SUDDEN TIRE TREAD SEPARATION OF THREE TIRES IN THREE WEEKS. TWO IN LESS THEN 15 MILES. TIRES ARE ONLY FOUR YEARS OLD AND ONLY 6000 MILES ON THEM. THEY ARE THE CORRECT SIZE AND LOAD E RATING KUHMO VENTURE HT FOR THE MOTORHOME THAT THESE TIRES ARE MOUNTED ON. THE TREAD SEPARATION HAD NO WARNING. THE MANUFACTURE CALLED THE FIRST TIRE FAILURE AS A BLOW OUT AND DID NOT TRY TO REPLACE OR INSPECT THE TIRE FOR THE CAUSE OF THE FAILURE. I DO NOT LONGER HAVE THE FIRST FAILED TIRE. I DO HAVE THE OTHERS TWO REARS THAT FAILED IN THE 15 MILE SPAN AND THE REAR THAT HAS NOT FAILED. THEY WERE ALL REAR TIRES IN THERE ORIGINAL LOCATIONS IN THE TIME FRAME. I WOULD HAVE EXPECTED AT LEAST TWO MORE YEARS OUT OF THE TIRES BEFORE ANY FAILURE OF THIS TYPE WOULD HAVE HAPPENED. *TR
Mileage: 24,000
ABS FAILURE WHEN DRIVEN FOR MORE THAN 15 MILES. *TR
Mileage: 23,150
OUR 1997 FORD F350 TRUCK WAS PARKED IN OUR BARN AND CAUGHT FIRE YESTERDAY MORNING FOR NO APPARENT REASON. THE FIRE DESTROYED THE TRUCK AND CAUSED DAMAGE TO THE BARN AND ALSO CAUGHT OUR ATV ON FIRE. I LEFT FOR WORK AT 7 A.M. AND HAD BEEN IN THE BARN BEFORE LEAVING. THE FIRST DEPARTMENT WAS CONTACTED AT 8:04 AND BY THE TIME THEY GOT THERE, THE TRUCK WAS BASICALLY GONE. WE HAD OTHER DAMAGES CAUSED BY THIS FIRE. *TR
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.