2016 FORD C-MAX ENERGI

The contact owns a 2016 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rearview camera failed to display an image as intended on the center digital screen. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

Mileage: 54,000

The contact owns a 2016 Ford C-Max Energi. The contact stated that while charging the hybrid battery, the battery stopped charging after 15-16 minutes. The contact stated that the battery could only be charged for 15-16 minutes at a time. The contact stated that there was a red triangle warning light illuminated on the charger but there was no warning light illuminated on the vehicle. Additionally, the contact stated that the mileage range of the vehicle per charge was decreasing continuously. The vehicle was taken to dealer several times to be diagnosed; however, the cause of the failure could not be determined. The vehicle was taken to another dealer, Gator Ford (11780 Tampa Gateway Blvd, Seffner, FL 33584), where it was diagnosed that the hybrid battery had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford C-Max Energi. The contact stated that while charging the hybrid battery, the battery stopped charging after 15-16 minutes. The contact stated that the battery could only be charged for 15-16 minutes at a time. The contact stated that there was a red triangle warning light illuminated on the charger but there was no warning light illuminated on the vehicle. Additionally, the contact stated that the mileage range of the vehicle per charge was decreasing continuously. The vehicle was taken to dealer several times to be diagnosed; however, the cause of the failure could not be determined. The vehicle was taken to another dealer, Gator Ford (11780 Tampa Gateway Blvd, Seffner, FL 33584), where it was diagnosed that the hybrid battery had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford C-Max Energi. The contact stated that while operating the vehicle, the message "Service Power Steering" was displayed, and the steering wheel suddenly became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer has not yet contacted. The failure mileage was 37,200.

Mileage: 37,200

The contact owns a 2016 Ford C-Max Energi. The contact stated while driving 25 MPH, the contact attempted to honk at another vehicle, but the horn failed to respond while depressed. The contact stated that the horn occasionally responded while depressed. The vehicle was taken to an independent mechanic where it was repaired temporarily with electrical gel on a fuse. The contact attempted to check the fuse, but the fuse box cover was difficult to remove. The failure reoccurred after several months but the electrical gel failed to repair the vehicle. In addition, the horn failed to respond while depressed. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

Mileage: 92,000

The contact owns a 2016 Ford C-Max Energi. The contact stated while in reverse (R) and backing up at 3 MPH the back-over prevention camera failed and displayed a black screen. The contact stated that when the back-over prevention camera failed to operate, the radio and the GPS became inoperable. The contact stated that the back over prevention screen occasionally turned blue or showed a distorted image. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but occurred several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired. The contact stated that she was advised by the dealer that the software update was not a certain remedy. The contact stated that the failure had reoccurred and that the back-over prevention camera became inoperable. The manufacturer was informed of the failure. The failure mileage was 127,295.

Mileage: 127,295

The contact owns a 2016 Ford C-Max Energi. The contact stated while in reverse (R) and backing up at 3 MPH the back-over prevention camera failed and displayed a black screen. The contact stated that when the back-over prevention camera failed to operate, the radio and the GPS became inoperable. The contact stated that the back over prevention screen occasionally turned blue or showed a distorted image. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but occurred several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired. The contact stated that she was advised by the dealer that the software update was not a certain remedy. The contact stated that the failure had reoccurred and that the back-over prevention camera became inoperable. The manufacturer was informed of the failure. The failure mileage was 127,295.

Mileage: 127,295

The contact owns a 2016 Ford C-Max Energi. The contact stated that while the vehicle was parked, the charging cord overheated and became inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 18V592000 (Equipment). The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2016 Ford C-Max Energi. The contact stated that while the vehicle was parked, the charging cord overheated and became inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 18V592000 (Equipment). The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

Mileage: 70,000

The contact's father owns a 2016 Ford C-Max Energi. The contact stated that several electrical features including the horn, hazard lights, power locks, and power windows engaged independently while driving at various speeds. The contact also stated that on multiple occasions, all four windows had been lowered upon returning to the vehicle even though the vehicle was turned off. The dealer had been notified of the failure and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000. The VIN was not available.

Mileage: 55,000

The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power steering message was displayed with an additional message to See Dealer. Additionally, the vehicle failed to start however, after an hour, the vehicle restarted. The vehicle had been jumped started several times. The vehicle was towed to the local dealer where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 18,000.

Mileage: 18,000

WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO ALSO RESPONDED TO MY CALL FOR HELP, WE GOT THE ENGINE STARTED AND SLOWLY DROVE THE FEW BLOCKS TO MY HOME. THE CAR IS IN MY DRIVEWAY, AND I HAVEN'T STARTED IT SINCE. FLOOD FORD SERVICE DEPT. ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE & HAVE THE CAR TOWED TO THEIR SERVICE DEPARTMENT. THERE IS NO POLICE REPORT AS SUCH; IT IS CONSIDERED BY THE NEWPORT POLICE AS A "CALL FOR ASSISTANCE."

Mileage: 23,000

WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO ALSO RESPONDED TO MY CALL FOR HELP, WE GOT THE ENGINE STARTED AND SLOWLY DROVE THE FEW BLOCKS TO MY HOME. THE CAR IS IN MY DRIVEWAY, AND I HAVEN'T STARTED IT SINCE. FLOOD FORD SERVICE DEPT. ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE & HAVE THE CAR TOWED TO THEIR SERVICE DEPARTMENT. THERE IS NO POLICE REPORT AS SUCH; IT IS CONSIDERED BY THE NEWPORT POLICE AS A "CALL FOR ASSISTANCE."

Mileage: 23,000

WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO ALSO RESPONDED TO MY CALL FOR HELP, WE GOT THE ENGINE STARTED AND SLOWLY DROVE THE FEW BLOCKS TO MY HOME. THE CAR IS IN MY DRIVEWAY, AND I HAVEN'T STARTED IT SINCE. FLOOD FORD SERVICE DEPT. ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE & HAVE THE CAR TOWED TO THEIR SERVICE DEPARTMENT. THERE IS NO POLICE REPORT AS SUCH; IT IS CONSIDERED BY THE NEWPORT POLICE AS A "CALL FOR ASSISTANCE."

Mileage: 23,000

I WAS DRIVING ON A HIGHWAY AND THE STEERING WHEEL STOPPED RESPONDING. THE ONLY WAY TO GET THE STEERING WHEEL TO RESPOND WAS TO MAKE DRASTIC TURNS THAT WOULD TAKE ME ACROSS 3 LANES OF HIGHWAY AND THEN BACK THE OTHER WAY. I FINALLY GOT THE BRAKE TO SLOW ME DOWN ENOUGH, I PULLED OVER. I HAD HIT ANOTHER CAR AND THE C-MAX WAS TOTALED. ACCORDING TO THE FORD DEALER WHERE THE INSURANCE COMPANY TOOK THE CAR, THE STEERING COLUMN WAS DESTROYED IN THE ACCIDENT SO THERE WAS NO WAY TO DETERMINE IF THERE WAS A PROBLEM WITH THE STEERING. SINCE THE CAR WAS TOTALED IN ANOTHER STATE, I DIDN'T HAVE THE OPPORTUNITY TO TAKE PHOTOS.

Mileage: 15,000

I WAS PULLING INTO A PARKING SPOT WHEN MY CAR ACCELERATED ON IT'S OWN I WAS TRANSITIONING FROM PAVEMENT TO GRAVEL WHEN MY CAR SUDDENLY ACCELERATED AT THAT TRANSITION PERIOD. THE CAR SURGED FORWARD. I APPLIED THE BRAKES AND THE CAR CONTINUED TO MOVE FORWARD. I ALMOST HIT THE CAR PARKED IN THE ADJACENT SPOT. I CRANKED THE STEERING WHEEL TO THE RIGHT TO AVOID MISSING THAT CAR. THE CAR JUMPED THE CURB, AND PROCEEDED INTO A TREE. HAD IT NOT HIT A TREE I WOULD HAVE ENDED UP IN THE WINDSHIELD OF THE OPPOSITE CAR AS IT WAS A GRADE BELOW FROM MY PARKING SPOT. ONCE THE CAR STOPPED MOVING, A FATAL ERROR MESSAGE CAME ON THE SCREEN AND THE "BRAIN" OF THE CAR SHUT DOWN. I BELIEVE THE BRAIN FAILED. THE BODY SHOP HAD TO HAVE THE CAR TOWED TO THE FORD DEALER TO HAVE THE COMPUTER FIXED. THE CAR IS NOW BACK AT THE BODY SHOP FINISHING UP. IT HAD BEEN ALMOST A MONTH, AND I HAVE YET TO GET ANY INFORMATION FROM FORD. I FEEL THIS COULD HAPPEN AGAIN, AS I THINK THERE IS A PROBLEM WITH THE CAR'S CO

Mileage: 1,200

I ENTERED THE CAR AND TRIED TO START. IMMEDIATELY IT FAILED TO START AND WARNING LIGHTS CAME ON SAYING NOT TO DRIVE THE CAR THEN IT WENT DARK AND I AM NOT CERTAIN IF THE CAR IS RUNNING OR NOT. I WAS UNABLE TO DRIVE IT AT ALL AND HAD TO GET IT TOWED TO THE DEALER. THIS IS THE SECOND TIME I HAVE HAD RODENT DAMAGE SINCE I BOUGHT THE CAR NEW. FIRST TIME WAS IN AUGUST 2016.

Mileage: 13,000

I ENTERED THE CAR AND TRIED TO START. IMMEDIATELY IT FAILED TO START AND WARNING LIGHTS CAME ON SAYING NOT TO DRIVE THE CAR THEN IT WENT DARK AND I AM NOT CERTAIN IF THE CAR IS RUNNING OR NOT. I WAS UNABLE TO DRIVE IT AT ALL AND HAD TO GET IT TOWED TO THE DEALER. THIS IS THE SECOND TIME I HAVE HAD RODENT DAMAGE SINCE I BOUGHT THE CAR NEW. FIRST TIME WAS IN AUGUST 2016.

Mileage: 13,000

I ENTERED THE CAR AND TRIED TO START. IMMEDIATELY IT FAILED TO START AND WARNING LIGHTS CAME ON SAYING NOT TO DRIVE THE CAR THEN IT WENT DARK AND I AM NOT CERTAIN IF THE CAR IS RUNNING OR NOT. I WAS UNABLE TO DRIVE IT AT ALL AND HAD TO GET IT TOWED TO THE DEALER. THIS IS THE SECOND TIME I HAVE HAD RODENT DAMAGE SINCE I BOUGHT THE CAR NEW. FIRST TIME WAS IN AUGUST 2016.

Mileage: 13,000