1996 DODGE RAM VAN

WE SUBMITTED A LETTER TO CHRYSLER ASKING FOR A "GOODWILL REPAIR REFUND" AND HAD A PHONE CALL FROM THE CUSTOMER SERVICE CENTER, AL WILLIAMS, STATING THAT THE THREE (3)YEAR WARRANTY HAD EXPIRED. WE HAD EXPLAINED THAT OUR LEISURE TRAVEL VAN WITH A DODGE V8 360 ENGINE ONLY ON 31,365 ON THE TRANSMISSION. HE SAID IT DID NOT MATTER. THE CHRYSLER DEALERSHIP THAT REPLACE THE TRANSMISSION WITH A REBUILT TRANSMISSION FROM CHRYSLER STATED THAT HE HAD NEVER SEEN A TRANSMISSION "CHEWED UP" LIKE OURS. WE HAVE MADE SEVERAL PHONE CALLS TO CHRYSLER ASKING FOR A LETTER STATING EXACTLY WHY THEY WERE DENYING OUR REQUEST FOR A "GOODWILL REPAIR REFUND". WE HAVE HAD NO CALLS RETURNED AND CAN NOT REACH THEIR CUSTOMER NUMBER BECAUSE IT IS ALWAYS BUSY. ON LINE "ASK" QUESTIONS NEVER RESPOND TO A QUESTION.

Mileage: 31,365

DUNLOP, AT, P255/70R15, DOT DBM2GA2428, REPLACEMENT EQUIPMENT WITH 1000 MILES ON A 1996 RAM 250 VAN. DRIVER REAR TIRE HAD TREAD SEPARATION AT 65 MPH. ON 6, AUGUST 2002 PASSENGER REAR TIRE HAD TREAD SEPARATION AT 65 MPH, MILEAGE WAS 6000 MILES. *AK ALL THE TIRES NOW HAVE TREAD SEPERATION AND THE DEALER SENT THEM BACK TO DUNLOP WHICH ONLY PRO-RATED THE DEFECTIVE TIRES. CONSUMER FEELS THAT DUNLOP SHOULD REPLACE THE TIRES AT EQUAL VALUE BECAUSE HE COULD HAVE LOST HIS LIFE OR BEEN INJURED DUE TO THE DEFECT. *SCC

VEHICLE WAS SUPPOSED TO BE A THREE QUATER TONE VEHICLE, BUT AFTER FURTHER REVIEW CONSUMER FOUND OUT THAT VEHICLE WAS HALF TONE. WHEN CONTACTING DEALER, DEALER NOTED THAT THEY KNEW ABOUT IT. IT WAS MANUFACTURED THAT WAY BECAUSE OF BETTER HANDLING.*AK

WHILE DRIVING AT HIGHWAY SPEEDS TRANSMISSION WENT OUT. VEHICLE WAS NO LONGER DRIVEABLE.*AK

MOVEABLE SIDE VIEW MIRRORS SLIP WITH SHUTTING DOORS AND WITH TRAVEL AT HIGHWAY SPEED (>45 MPH). I (OWNER) ATTEMPTED TO REPAIR INITIAL SLIPPAGE BY TIGHTENING SCREWS. MIRRORS SOON BEGAN SLIPPING AGAIN, AND VEHICLE WAS PAST 36,000 MILE WARRANTY. SCREW THREADS ARE NOW STRIPPED, MIRRORS WON'T MAINTAIN POSITION. DEALER RECOMMENDS PURCHASING TWO NEW MIRROR ASSEMBLIES (EXACT SAME STYLE) FOR SEVERAL HUNDRED DOLLARS. MANUFACTURER REJECTED REQUEST TO PAY FOR INSTALLATION OF REPLACEMENT MIRRORS FROM ALTERNATE SOURCE. NOTE: I PREVIOUSLY OWNED A 1987 DODGE VAN WHICH SUFFERED THE SAME PROBLEM, ALTHOUGH NOT QUITE AS SEVERELY. THE PROBLEM IS CLEARLY DUE TO A LONG-TERM FAILURE OF CHRYSLER TO ADDRESS AN OBVIOUSLY DEFECTIVE DESIGN. ABSENCE OF WORKING SIDE VIEW MIRRORS REPRESENTS A SIGNIFICANT SAFETY HAZARD, ALTHOUGH IN THIS CASE NO ACCIDENT HAS YET RESULTED.*AK

REPLACEMENT TIRES ON A DODGE, RAM VAN, 3500 1996, TIRE SIZE LT22575R16, AND TIRE MILEAGE 15,000. WHILE DRIVING 65 MPH ON HIGHWAY TREAD SEPARATED ON LEFT REAR TIRE. NO COLLISON OR INJURIES OCCURRED. *AK DAMAGE WAS DONE TO THE RIGHT REAR QUARTER PANEL, FIRESTONE STEELTEX, DOT NUMBER VD1L1XD419. *SLC

STEERING WHEEL AND COLUMN IS EXTREMELY LOOSE WHICH HAS RESULTED IN SEVERE PROBLEMS MANEUVERING VEHICLE. PROBLEM BECOMES MORE PRONOUNCED WHEN MAKING A RIGHT OR LEFT TURN ,CAUSE HAS NOT YET TO BE DETERMINED. NO COLLISIONS OR INJURIES HAVE OCCURRED DUE TO THE PROBLEM. *AK CONSUMER WAS INFORMED THAT THERE HAD BEEN A RECALL REGARDING THE DODGE MINIVANS STEERING PROBLEMS, HOWEVER CONSUMERS VEHICLE DID NOT FIT RECALL BECAUSE IT WAS A FULL SIZE VAN. *SLC

CONSUMER STATES THAT IN OWNERS MANUAL VEHICLE IS EQUIPPED WITH A SHIFT INTERLOCK SYSTEM WHICH WOULD PREVENT VEHICLE FROM BEING REMOVED FROM PARK WITHOUT APPLYING BRAKES. CONSUMER RECEIVED NOTIFICATION THAT VEHICLE, IN FACT, IS NOT EQUIPPED WITH THIS SAFETY FEATURE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK

TRANSMISSION LINES THAT CONNECTED TO RADIATOR WERE LEAKING TRANSMISSION FLUID WHICH COULD RESULT IN A FIRE HAZARD. CONSUMER RECEIVED A RECALL NOTICE, UNKNOWN CAMPAIGN NUMBER, REGARDING THIS ISSUE. PREVIOUSLY HAD REPAIR WORK PERFORMED. *AK TRANSMISSION COOLER CONNECTOR WAS REPAIRED ON RECALL. *YH

EXHAUST PIPE CRACKED COMPLETELY AROUND WEAK POINT IN PIPE CAUSED BY OXYGEN SENSOR MOUNT

EXHAUST PIPE CRACKED COMPLETELY AROUND WEAK POINT IN PIPE CAUSED BY OXYGEN SENSOR MOUNT

THE TRANSMISSION LOCKED INTO 2ND GEAR AND STALLED WHILE GOING 60 MPH ON THE HIGHWAY. POWER STEERING WAS LOST AND GETTING THE VAN ACROSS 3 LANES OF CITY TRAFFIC WHILE LOSING SPEED WAS VERY DIFFICULT. COMPLETE TRANSMISSION NEEDED TO BE REPLACED W/ REPAIRS AT OWNERS COST. ONLY 6 MONTHS OVER 3 YR. WARRENTY AND ONLY 12,000 MILES ON THE 36,000 MILE WARRENTY. CHRYSLER WOULD NOT TAKE RESPOSIBLITY EVEN WHEN WE HAD THE VAN INTO A CHRYSLER DEALER THE MONTH BEFORE COMPLAINING THAT SOMETHING WAS WRONG WITH THE TRANSMISSION. THEY RETURNED THE VAN SAYING THERE WAS NO PROBLEM. *AK

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN.

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN.

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN.

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN. *AK

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN. *AK

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN. *AK

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN. *AK

LAST YEAR, WHEN I HAD MADE 23 PAYMENTS ON MY VAN, IT HAD BEEN IN THE SHOP FOR 23 TIMES. I DRIVE NEARLY 100 MILES TO PUT IT IN THE SHOP, SO 23 X'S 200 MILES IS A LOT OF MILEAGE THAT WAS PUT ON MY VAN JUST FOR REPAIRS. THE FIRST WEEK WE HAD THE VAN, WE CALLED TO COMPLAIN THAT WE COULDN'T EVEN TAKE IT TO CARWASH, BECAUSE THE WINDOWS LEAKED SO BADLY....THEN THE HEATER QUIT WORKING, AND ON AND ON AND I HAVE HAD IT IN THE SHOP NUMEROUS TIMES FOR ENGINE AND TRANSMISSION PROBLEMS. I JUST FEEL LIKE NOONE CARES THAT I AM SO DISAPPOINTED IN DODGE AND MY VAN. *AK