2012 DODGE RAM 5500

The contact owns a 2012 Dodge Ram. The contact stated that while driving at approximately 55 mph the vehicle started making noise coming from the engine compartment. The smoke originates from the engine compartment and the exhaust pipe in the rear of the vehicle and when the accelerator was depressed the vehicle did not accelerate. Additionally, the check engine safety warning light became illuminated. The contact stated that the vehicle veered to the side of the road where the vehicle was turned off but the engine continued to run. The vehicle was towed to a dealer where the Engine, Intake system, and Exhaust needed to be replaced. The manufacturer was notified, The failure mileage was 73,031.

Mileage: 73,031

TL* THE CONTACT OWNS A 2012 RAM 5500. WHILE PERFORMING MAINTENANCE ON THE VEHICLE, THE CONTACT NOTICED THAT THE FRAME WAS CRACKED IN THE REAR ON BOTH SIDES NEAR THE REAR WHEELS. THE VEHICLE WAS TAKEN TO WICKSTROM CHRYSLER JEEP DODGE RAM (LOCATED AT 660 W NORTHWEST HWY, BARRINGTON, IL 60010, (847) 382-5400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER TOOK PICTURES OF THE FAILURE AND SENT IT TO THEIR CORPORATE OFFICE. THE CONTACT TOOK THE VEHICLE TO A WELDING SHOP AND WAS INFORMED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 58372436. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

Mileage: 27,000

FRAME ON TRUCK HAS CRACKED ON BOTH SIDES JUST BEFORE THE REAR WHEELS.

Mileage: 26,850

THE IGNITION SWITCH IS FAULTY! THE SWITCH MUST BE MOVED AROUND IN THE SWITCH TO START THE TRUCK. ADDITIONALLY WHILE DRIVING THE TRUCK MAY JUST QUITE RUNNING, THIS CAUSES THE POWER STEERING AND BRAKES TO BECOME MANUAL. THIS BECOMES VERY DANGEROUS WHEN HAULING LOADS AS STOPPING DISTANCES ARE GREATLY INCREASED, NOT TO MENTION NEARLY IMPOSSIBLE TO STEER. IF YOU ARE GOING AROUND A CORNER WHEN THIS HAPPENS YOU MAY NOT MAKE THE CORNER RESULTING IN A COLLISION WITH ONCOMING VEHICLES. THIS IGNITION SWITCH FAILURE IS COMMON IN THIS YEAR OF RAM TRUCK IT DOESN'T SEEM TO MATTER IF YOUR DRIVING OR SETTING AT A LIGHT THE TRUCK QUITS RUNNING AND MAY NOT BE ABLE TO RESTART WITHOUT REPLACING OR REPAIRING THE SWITCH. SO FAR FIAT CHRYSLER HAS NOT DONE ANYTHING TO FIX THE DESIGN, IT APPEARS THEY ARE HAPPY COLLECTING THE $300 + DOLLARS TO REPLACE THE SWITCH JUST TO HAVE THEM GO OUT AGAIN IN LESS THAN A YEAR. JUST LOOK AT THE INTERNET, MANY ISSUES. THIS IS DEFIANTLY A SAFTY HAZARD AND SHOULD BE A RE

Mileage: 30,000

2012 DODGE RAM 5500. CONSUMER WRITES IN REGARDS TO DEFICIENT WELDS ON THE FRONT DRIVE AXLE RECALL NOTICE. *SMD THE CONSUMER STATED THE RECALL WAS COMPLETED AS DIRECTED BY THE NOTICE, BUT DID NOT FULLY REPAIR THE VEHICLE. THERE WERE STILL SERIOUS CRACKS IN THE AXLE AND FRAME. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

2012 DODGE RAM 5500. CONSUMER WRITES IN REGARDS TO DEFICIENT WELDS ON THE FRONT DRIVE AXLE RECALL NOTICE. *SMD THE CONSUMER STATED THE RECALL WAS COMPLETED AS DIRECTED BY THE NOTICE, BUT DID NOT FULLY REPAIR THE VEHICLE. THERE WERE STILL SERIOUS CRACKS IN THE AXLE AND FRAME. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

2012 DODGE 5500. CONSUMER WRITES IN REGARDS TO STEERING ANGLE SENSOR AND CLOCKSPRING IN THE STEERING COLUMN ISSUES AND OTHER ELECTRICAL FAILURES. *LD THE CONSUMER STATED THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL WERE INOPERABLE. THIS INCLUDES THE HORN AND CRUISE CONTROL. THE CONSUMER WAS ADVISED PARTS ARE ON BACK ORDER BUT THERE WAS NO RECALL. UPDATED 09/11/2017*JS

TL* THE CONTACT OWNS A 2012 RAM 5500. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V739000 (ELECTRICAL SYSTEM), THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,025.

Mileage: 78,025

HAVE PROBLEMS WITH TRUCK WANDERING ALL OVER ROAD AT SPEEDS OVER 40-45-MPH FROM WHEN TRUCK WAS NEW... MANY TIMES I TRIED TO GET TRUCK IN AFTER RECALL NOTICES AND DID NOT HAVE PARTS. NOT RESOLVED TO THIS DATE. NOW NEW PROBLEM I HAVE IS STEERING IS VERY TIGHT AND DOES NOT RETURN TO CENTER AFTER TURNING AND IS A MAJOR DANGER. TRUCK WAS JUST IN DEALER FOR THE PROBLEM AND FIXED ONE RECALL WHICH WAS TO REPLACE STEERING LINKAGE THAT WAS DONE BUT DID NOTHING NOTHING TO FIX MY HARD STEERING AND NOT RETURNING TO CENTER STEERING PROBLEM .I HAVE BEEN WAITING ALMOST A WEEK FOR A CALL BACK FROM DODGE CUSTOMER CAR NOW. THERE IS STILL A RECALL ON FRONT AXLE WELDS THAT HAS NOT BEEN TAKEN CARE OF BECAUSE OF LACK OF PARTS THAT I HAVE TRIED TO TAKE CARE OF ON NUMEROUS OCCASIONS ?

WHEN DRIVING THE MAGNETIC KEY IGNITION MODULE WAS SHORTING OUT. THIS CAUSED THE TRUCK TO LOOSE THE MAJORITY OF DRIVERS CONTROL AT 65 MPH ON THE HIGHWAY, THEN THE KEY WOULD MAKE CONTACT AND RESTART THE MOTOR CAUSING CONVULSIONS IN RUNNING. THIS OPERATING CONDITION ALMOST CAUSED A SEMI TRUCK TO REAR END MY TRUCK. FOUR DAYS AFTER REPLACING THE $800 IGNITION SYSTEM, WE ALSO HAD TO REPLACE THE FLEX PLATE & STARTER DUE TO THE CENTRIFUGAL FORCE FROM THE MOTOR RESTARTING UNDER HIGHWAY SPEEDS IT DESTROYED THE FLEX PLATE BACKED THE FLEX PLATE BOLTS OUT AND DEFORMED THE BOLT HOLES IN THE BACK OF THE CRANK.

Mileage: 76,000

TL* THE CONTACT OWNS A 2012 RAM 5500. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE STEERING FAILED DUE TO THE DRIVER SIDE TIE ROD BALL DETACHING FROM THE VEHICLE. THE FAILURE HAPPENED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE TIE ROD ASSEMBLY DETACHED AND NEEDED TO BE REPLACED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS NOTIFIED THAT THE VEHICLE WAS REMEDIED ACCORDING TO NHTSA CAMPAIGN NUMBERS: 13V527000 (STEERING) AND 15V459000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,386.

Mileage: 91,386

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. WHILE DRIVING 30 MPH, THE TIE ROD SEPARATED AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AWAY FROM ROADWAY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V527000 (STEERING), 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL), AND 15V459000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 59,000

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. WHILE DRIVING 30 MPH, THE TIE ROD SEPARATED AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AWAY FROM ROADWAY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V527000 (STEERING), 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL), AND 15V459000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 59,000

THIS VEHICLE QUALIFIES FOR THE BUY BACK PROGRAM BUT FCA IS ONLY OFFERING A TRADE-IN VALUE PLUS 10% OF THAT VALUE. THIS TRUCK IS ONLY 3 YEARS OLD AND THEY ARE ONLY OFFERING TO PURCHASE IT FOR $11,000 AS A BUY BACK AMOUNT. THIS TRUCK WAS PURCHASED NEW FOR $51,000 AND I DON'T NOT SEE HOW A $40,000 REDUCTION FOR DEPRECIATION IS ACCEPTABLE OR REASONABLE. I FEEL THEY ARE TRYING TO RIP ME OFF FOR THE SECOND TIME. THIS IS NOT ACCEPTABLE. I COULD SELL THIS TRUCK ON THE OPEN MARKET FOR SOMEWHERE BETWEEN $23,000 AND $32,000 AND I FEEL THIS IS A MAJOR SLAP IN THE FACE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V459000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON OCTOBER 1 2015 AT 6:45 IN THE MORNING OUR RAM 5500 WAS BACKED INTO THE DRIVEWAY AND TURNED OFF. SHORTLY THEREAFTER THE DRIVER NOTICED SMOKE AND OPENED THE HOOD. THERE WAS A FIRE. HE USED THE FIRE EXTINGUISHER TO PUT IT OUT AND DISCONNECTED THE BATTERY CABLES. WE HAD THE TRUCK TOWED. I CONTACTED DODGE AND WASN'T INFORMED THAT I WOULD HEAR FROM AN INVESTIGATOR FROM DODGE THAT WAS GOING TO LOOK AT THE TRUCK. I WAS TOLD THEY WANTED TO INVESTIGATE WHY THE FIRE HAPPENED. AFTER MULTIPLE PHONE CALLS OVER THE NEXT FEW DAYS PLACED TO DODGE I WAS GETTING NO ANSWERS. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD I WOULD HEAR BACK IN 24 TO 48 HOURS. I DID NOT HEAR BACK AT ALL IN THE FOLLOWING DAYS. I THEN GOT THE TRUCK FIXED AT MY OWN EXPENSE. I OPERATE A SMALL BUSINESS AND HAD TO HAVE THIS TRUCK RUNNING. THE AUTO SHOP REPLACED THE ALTERNATOR AS THAT WAS BURNT AND APPEARED TO BE THE PROBLEM. I'VE STILL YET TO HEAR FROM DODGE ON THEIR RESPONSE. THIS TRUCK ONLY HAS 28,000 MILES. ON AN ADDITIONAL N

Mileage: 28,000

ON THE EVENING OF JULY 30, 2015 WHILE DRIVING MY 2012 DODGE RAM 5500 UTILITY TRUCK, THERE WAS A FIRE IN THE ENGINE COMPARTMENT WHICH I BELIEVE WAS DUE TO RECALL P65. THIS RECALL IS FOR THE DIESEL FUEL HEATER ELECTRICAL CONNECTOR. THIS VEHICLE WAS TAKEN TO DEALERSHIPS MULTIPLE TIMES FOR REPAIR, YET I WAS TOLD THAT NO PART WAS AVAILABLE TO PERFORM RECALL. THIS TRUCK WAS DEEMED A TOTAL LOSS.

Mileage: 164,000

ON THE EVENING OF JULY 30, 2015 WHILE DRIVING MY 2012 DODGE RAM 5500 UTILITY TRUCK, THERE WAS A FIRE IN THE ENGINE COMPARTMENT WHICH I BELIEVE WAS DUE TO RECALL P65. THIS RECALL IS FOR THE DIESEL FUEL HEATER ELECTRICAL CONNECTOR. THIS VEHICLE WAS TAKEN TO DEALERSHIPS MULTIPLE TIMES FOR REPAIR, YET I WAS TOLD THAT NO PART WAS AVAILABLE TO PERFORM RECALL. THIS TRUCK WAS DEEMED A TOTAL LOSS.

Mileage: 164,000

ON THE EVENING OF JULY 30, 2015 WHILE DRIVING MY 2012 DODGE RAM 5500 UTILITY TRUCK, THERE WAS A FIRE IN THE ENGINE COMPARTMENT WHICH I BELIEVE WAS DUE TO RECALL P65. THIS RECALL IS FOR THE DIESEL FUEL HEATER ELECTRICAL CONNECTOR. THIS VEHICLE WAS TAKEN TO DEALERSHIPS MULTIPLE TIMES FOR REPAIR, YET I WAS TOLD THAT NO PART WAS AVAILABLE TO PERFORM RECALL. THIS TRUCK WAS DEEMED A TOTAL LOSS.

Mileage: 164,000

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.