Total Complaints
247 filings
DODGE JOURNEY AWD · model year
247 NHTSA complaints, 1 crash report for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2009DODGEJOURNEY AWD carries 247 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 10 fires, 1 injury, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2009 JOURNEY AWD is electrical system with 47 filings, followed by service brakes, hydraulic (33) and power train (23). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 20 investigation files overlapping the 2009 JOURNEY AWD, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
247 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 47 |
| SERVICE BRAKES, HYDRAULIC | 33 |
| POWER TRAIN | 23 |
| SERVICE BRAKES | 19 |
| AIR BAGS | 17 |
| ENGINE | 17 |
| UNKNOWN OR OTHER | 13 |
| TIRES | 12 |
| WHEELS | 9 |
| ENGINE AND ENGINE COOLING | 7 |
| TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS | 7 |
| STEERING | 7 |
| ELECTRONIC STABILITY CONTROL (ESC) | 7 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 5 |
| EQUIPMENT | 4 |
TAKARA RECALL: WHEN LEAVING WORK I STARTED MY CAR AND BEGAN TO BACK OUT OF THE PARKING LOT WHEN I WENT TO PUSH ON MY BRAKES TO STOP MY CAR MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AS IF I HAD NOTHING BUT AIR. I CALLED AND HAD THE CAR TOWED TO A LOCAL SHOP 4 DIFFERENT MASTER CYLINDERS PUT ON THE CAR TWO NEW CALIPERS ON THE DRIVER SIDE FRONT AND BACK REPLACED ALONG WITH A NEW ABS MODULE AND BRAKE LINE HOSE ON THE FRONT LEFT SIDE 2500.00 LATER AND I STILL HAVE NO FRONT LEFT BRAKES!!!! COMPLETE NIGHTMARE AND IT IS COMPLETELY UNSAFE NOT ONE PERSON CAN FIGURE OUT WHAT THE PROBLEM IS OH I SHALL ADD WE ALSO REPLACED THE BRAKE PADS!
Mileage: 150,000
CAR TRANSFER CASE SPLIT IN HALF GOING DOWN HIGHWAY CALIPERS FROZE UP
Mileage: 90
TRANSFER CASE IS GOING OUT, AND VEHICLE WILL STALL AND NOT START AGAIN FOR A WHILE. VEHICLE WOULD NOT EVEN BACKUP, HAD TO CALL A TOLL TRUCK.
Mileage: 90,000
TRANSFER CASE IS GOING OUT, AND VEHICLE WILL STALL AND NOT START AGAIN FOR A WHILE. VEHICLE WOULD NOT EVEN BACKUP, HAD TO CALL A TOLL TRUCK.
Mileage: 90,000
TRANSFER CASE IS GOING OUT, AND VEHICLE WILL STALL AND NOT START AGAIN FOR A WHILE. VEHICLE WOULD NOT EVEN BACKUP, HAD TO CALL A TOLL TRUCK.
Mileage: 90,000
HORN HONKS RANDOMLY BY ITSELF. PARKED, MIDDLE OF THE NIGHT, OR DRIVING THIS IS DANGEROUS DISTRACTING FOR ME AND OTHER DRIVERS. SCARY STARTLES ME AND FREAKS MY NEIGHBORS OUT! DRAINING MY BATTERY TOO. ALSO A CLICKING SOUND WHEN NOTHING ON. I GOOGLED IT AND WAS SHOCKED TO FIND HUNDREDS OF OTHERS COMPLAINTS. I CALLED CRYSLER THEY SAID TO MAKE A COMPLAINT HERE AND IF ENOUGH COMPLAINTS A RECALL WILL BE ISSUED. I SURE HOPE NO ONE GETS HURT OR DIES WAITING FOR THE MANUFACTURER TO CORRECT THE ELECTRICAL PROBLEM THEY CLEARLY KNOW ABOUT BUT WILL NOT ADDRESS UNLESS THEY ABSOLUTELY HAVE TO. WHAT A SHAME CONSUMERS PAY GOOD MONEY FOR SUCH POOR SERVICE. I KNEW I SHOULD HAVE STAYED WITH A GMC!
HORN HONKS RANDOMLY BY ITSELF. PARKED, MIDDLE OF THE NIGHT, OR DRIVING THIS IS DANGEROUS DISTRACTING FOR ME AND OTHER DRIVERS. SCARY STARTLES ME AND FREAKS MY NEIGHBORS OUT! DRAINING MY BATTERY TOO. ALSO A CLICKING SOUND WHEN NOTHING ON. I GOOGLED IT AND WAS SHOCKED TO FIND HUNDREDS OF OTHERS COMPLAINTS. I CALLED CRYSLER THEY SAID TO MAKE A COMPLAINT HERE AND IF ENOUGH COMPLAINTS A RECALL WILL BE ISSUED. I SURE HOPE NO ONE GETS HURT OR DIES WAITING FOR THE MANUFACTURER TO CORRECT THE ELECTRICAL PROBLEM THEY CLEARLY KNOW ABOUT BUT WILL NOT ADDRESS UNLESS THEY ABSOLUTELY HAVE TO. WHAT A SHAME CONSUMERS PAY GOOD MONEY FOR SUCH POOR SERVICE. I KNEW I SHOULD HAVE STAYED WITH A GMC!
THE POWER STEERING RETURN HOSE AT THE RACK POSITION BROKE IN BELOW FREEZING CONDITIONS WHEN I FIRST STARTED IT A FEW WEEKS AGO. THE HOSE IS BROKE AND IT'S LEAKING POWER STEERING FLUID AND IT'S HARD TIME STEER THE VEHICLE AT TIMES. OTHER 09 DODHE JOURNEYS HAVE BEEN RECALLED, BUT MINE, SXT AWD WAS NOT INCLUDED IN THE RECALL ACCORDING TO THE VIN NUMBER. I FEEL IT SHOULD BE AND THE HOSE IS STILL CURRENTLY BROKEN. I AM ON A FIXED INCOME AND THIS NEEDS TO BE FIXED BY CHRYSLER INSTEAD OF OUT OF MY POCKET. IT IS HIGHER MILEAGE AND THE MOTOR IS NOT THE ORIGINAL BUT THAT SHOULD NOT MAKE A DIFFERENCE TO ME. THE VEHICLE WAS PARKED AT THE TIME OF THE INCIDENT.
Mileage: 203,000
POWER STEERING RETURN LINE RUPTURED ON A -20F MORNING. THE VEHICLE WAS IN MOTION AND I LOST POWER STEERING. I DIDN'T NOTICE UNTIL I WENT TO TAKE A CORNER. I WAS ABLE TO MAKE THE CORNER BUT CAME CLOSE TO HITTING A SNOW BANK. THE SPEED WAS LOW SO I HAD TIME TO REACT. AFTER THAT I BROUGHT IT TO MY LOCAL DODGE DEALER AND IT WAS REPAIRED. THE TOTAL BILL WAS 383.17. IT'S FUNNY THERE IS A RECALL ON THIS ISSUE WITH THIS YEAR AND MODEL YET MINE ISN'T RECALLED. THE RECALL EXPLAINS WHAT HAPPENS AND THAT IS EXACTLY WHAT HAPPEND TO MY JOURNEY.
Mileage: 135,000
MULTIPLE ELECTRICAL SYSTEMS MALFUNCTION FROM INTERIOR LIGHTS AIR CONDITIONER BLEND DOOR HEADLIGHT INDICATOR SWITCH AND WINDOW SWITCH. CAR HAS HAD SEVERAL CALIPERS FAIL WITHIN OWNING THE USED CAR IN LESS THEN 2 YEARS. LOSS OF POWER WHILE DRIVING. FUEL INDICATOR MALFUNCTIONS. ALL ELECTRICAL ISSUES STARTED AT THE SAME TIME. RADIO AND INTERIOR SCREEN MALFUNCTION. I AM SCARED TO DRIVE THIS CAR. THE KEY FOR WILL SET OFF ALARM WHEN HITTING UNLOCK.
Mileage: 82,000
MULTIPLE ELECTRICAL SYSTEMS MALFUNCTION FROM INTERIOR LIGHTS AIR CONDITIONER BLEND DOOR HEADLIGHT INDICATOR SWITCH AND WINDOW SWITCH. CAR HAS HAD SEVERAL CALIPERS FAIL WITHIN OWNING THE USED CAR IN LESS THEN 2 YEARS. LOSS OF POWER WHILE DRIVING. FUEL INDICATOR MALFUNCTIONS. ALL ELECTRICAL ISSUES STARTED AT THE SAME TIME. RADIO AND INTERIOR SCREEN MALFUNCTION. I AM SCARED TO DRIVE THIS CAR. THE KEY FOR WILL SET OFF ALARM WHEN HITTING UNLOCK.
Mileage: 82,000
MULTIPLE ELECTRICAL SYSTEMS MALFUNCTION FROM INTERIOR LIGHTS AIR CONDITIONER BLEND DOOR HEADLIGHT INDICATOR SWITCH AND WINDOW SWITCH. CAR HAS HAD SEVERAL CALIPERS FAIL WITHIN OWNING THE USED CAR IN LESS THEN 2 YEARS. LOSS OF POWER WHILE DRIVING. FUEL INDICATOR MALFUNCTIONS. ALL ELECTRICAL ISSUES STARTED AT THE SAME TIME. RADIO AND INTERIOR SCREEN MALFUNCTION. I AM SCARED TO DRIVE THIS CAR. THE KEY FOR WILL SET OFF ALARM WHEN HITTING UNLOCK.
Mileage: 82,000
HORN HAS STARTED HONKING INTERMITTENTLY, USUALLY WHILE STATIONARY AND USUALLY IN THE MIDDLE OF THE NIGHT (THIS STARTED MID JUNE OF 2018). LAST NIGHT, STARTING AT 12:30AM, THE HORN HAS SOUNDED AT LEAST ONCE OR SEVERAL TIMES EVERY HOUR. CHANGING BATTERY IN REPLACEMENT KEY FOB HAS DONE NOTHING. (KEY FOB WAS RECALLED AND REPLACED SEVERAL YEARS AGO). CAN'T GET AN APPOINTMENT WITH A LOCAL DODGE DEALERSHIP FOR A WEEK SO HAVE NO IDEA WHY THIS IS HAPPENING.
Mileage: 48,000
WHEN THE VEHICLE IS IN MOTION, THE HORN BLOWS LIKE YOU ARE HOLDING THE HORRN DOWN. THIS HAS HAPPENED SEVERAL TIMES N TRAFFIC ON THE HIGHWAY. IT ALSO HAS HAPPENED WHEN THE VEHICLE WAS STATIONARY IN THE MIDDLE OF THE NIGHT. WHILE WE WERE SLEEPING. WE THOUGHT SOMEONE WAS STEALING IT. AT LEAST 4 TIMES IT WENT OFF. TOOK THE VEHICLE TO THE DEALERSHIP IN OCT. 2017 THEY TOOK OUT THE HORN FUSES. BECAUSE IT BLOWED ALL NIGHT AND IT KILLED THE BATTERY. THEY CALLED IT THE GHOST HORN. SO I'M DRIVING AROUND NOW IN THIS VEHICLE WITHOUT A HORN.
Mileage: 99,000
WHEN THE VEHICLE IS IN MOTION, THE HORN BLOWS LIKE YOU ARE HOLDING THE HORRN DOWN. THIS HAS HAPPENED SEVERAL TIMES N TRAFFIC ON THE HIGHWAY. IT ALSO HAS HAPPENED WHEN THE VEHICLE WAS STATIONARY IN THE MIDDLE OF THE NIGHT. WHILE WE WERE SLEEPING. WE THOUGHT SOMEONE WAS STEALING IT. AT LEAST 4 TIMES IT WENT OFF. TOOK THE VEHICLE TO THE DEALERSHIP IN OCT. 2017 THEY TOOK OUT THE HORN FUSES. BECAUSE IT BLOWED ALL NIGHT AND IT KILLED THE BATTERY. THEY CALLED IT THE GHOST HORN. SO I'M DRIVING AROUND NOW IN THIS VEHICLE WITHOUT A HORN.
Mileage: 99,000
WHEN THE VEHICLE IS IN MOTION, THE HORN BLOWS LIKE YOU ARE HOLDING THE HORRN DOWN. THIS HAS HAPPENED SEVERAL TIMES N TRAFFIC ON THE HIGHWAY. IT ALSO HAS HAPPENED WHEN THE VEHICLE WAS STATIONARY IN THE MIDDLE OF THE NIGHT. WHILE WE WERE SLEEPING. WE THOUGHT SOMEONE WAS STEALING IT. AT LEAST 4 TIMES IT WENT OFF. TOOK THE VEHICLE TO THE DEALERSHIP IN OCT. 2017 THEY TOOK OUT THE HORN FUSES. BECAUSE IT BLOWED ALL NIGHT AND IT KILLED THE BATTERY. THEY CALLED IT THE GHOST HORN. SO I'M DRIVING AROUND NOW IN THIS VEHICLE WITHOUT A HORN.
Mileage: 99,000
TAKATA RECALL POWER TRAIN SYSTEM IS NOT FUNCTIONING CORRECTLY. THE CAR WILL NOT START EVEN AFTER GETTING A NEW BATTERY AND REPLACING FUSES. THE CAR WAS STATIONARY PARKED IN A PARKING LOT.
Mileage: 76,283
THE VEHICLE OCCASIONALLY WILL NOT START, SOMETIMES IF YOU TURN THE KEY AND PUT IT IN NEUTRAL IT MAY START BUT NOT ANLWAYS. BATTERY AND STARTER ARE NEW. ALL ELECTRICAL IS GOOD. THE ISSUE IS AN UNRESOLVED PROBLEMS AND I HAVE SEEN SEVERAL FORUMS WITH THIS COMPLAINT ON THE DODGE JOURNEY. NO MECHANIC CAN PINPOINT WHAT CAUSES THIS. I'VE BEEN STUCK SEVERAL TIMES FOR HOURS DUE TO THE VEHICLE NOT STARTING. IT MAY BE SOME SECURITY GLITCH OR SOMETHING. DODGE NEEDS TO RECALL THIS AND GET IT FIXED.
Mileage: 130,000
THE VEHICLE OCCASIONALLY WILL NOT START, SOMETIMES IF YOU TURN THE KEY AND PUT IT IN NEUTRAL IT MAY START BUT NOT ANLWAYS. BATTERY AND STARTER ARE NEW. ALL ELECTRICAL IS GOOD. THE ISSUE IS AN UNRESOLVED PROBLEMS AND I HAVE SEEN SEVERAL FORUMS WITH THIS COMPLAINT ON THE DODGE JOURNEY. NO MECHANIC CAN PINPOINT WHAT CAUSES THIS. I'VE BEEN STUCK SEVERAL TIMES FOR HOURS DUE TO THE VEHICLE NOT STARTING. IT MAY BE SOME SECURITY GLITCH OR SOMETHING. DODGE NEEDS TO RECALL THIS AND GET IT FIXED.
Mileage: 130,000
THERE WAS A EXHAUST SMELL IN THE CABIN THAT WAS REPEATEDLY CHECKED BY THE DEALER AND COULDN'T FIND THE SOURCE. THEN ON THE HIGHWAY WHILE TRAVELING OUT OF TOWN, I HEARD A LOUD BANG. PULLED OVER AND THE CAR WOULDN'T START. GOT IT TOWED, AND THE MECHANIC SAID THE TRANSFER CASE NEEDED TO BE REPLACED FOR $3000 WITH ONLY 75,000 MILES ON IT
Mileage: 75,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.