Total Complaints
22 filings
DODGE GRAND CARAVAN · model year
22 NHTSA complaints, 3 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
The 2020DODGEGRAND CARAVAN carries 22 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 2 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 GRAND CARAVAN is power train with 7 filings, followed by electrical system (3) and air bags (3). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 20 investigation files overlapping the 2020 GRAND CARAVAN, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
22 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| POWER TRAIN | 7 |
| ELECTRICAL SYSTEM | 3 |
| AIR BAGS | 3 |
| SEAT BELTS | 2 |
| ENGINE | 2 |
| UNKNOWN OR OTHER | 2 |
| EXTERIOR LIGHTING | 1 |
| STEERING | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraint
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
Mileage: 83,749
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
Mileage: 83,749
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
Mileage: 83,749
The contact owns a 2020 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the transmission failed to properly shift intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 91,715.
Mileage: 91,715
3 year old 2020 Dodge Grand Caravan sxt had failed transmission pump and transmission. I was driving 30 mph and it lunged forward fast after not changing gears for 2 miles. My warranty company put the wrong replacement transmission that is a closed transmission. It was from a junk yard reject with crumbled gasket leaking everywhere. Then a year later December 2024 they replaced gasket with liquid gasket. Now it smells like burning metal. Please tell me which transmission is correct? Closed transmission? What kkbd comes from Mopar factory? I requested Mopar because it must work with ECU. AXIOM WARRANTY REFUSED. PLEASE HELP ME GET MOPAR CORRECT PART BECAUSE NO SERVICE DEPARTMENT WILL HELP ME CHANGE FLUID OR CHECK FLUID LEVEL. I can send copies of receipt. Most of all it should be a recall and a Mopar transmission should be installed free from Dodge.
The contact owns a 2020 Dodge Grand Caravan. The contact stated that after refueling the vehicle and leaving the fuel station, it was noticed through the side view mirror that the fuel door was still open and was forgotten to be closed after refueling. The contact came to a stop and shifted into the Park position, she exited the vehicle and left the driver's side door open to quickly secure the fuel door however the vehicle began to roll away at 5 MPH. The parking brake was not engaged at the time of the failure. The contact jumped into the driver's seat to attempt to depress the brake pedal, landing on her stomach on the floorboard, and attempted to use her hand to depress the brake pedal but was unable. The contact's body slid out from the driver's side door and was hit by the open driver's side door. As a result, the vehicle crashed into a large steel signpost where it came to a stop. The contact stated that the driver's door was folded back on the driver's side front fender. In add
Mileage: 62,000
While driving and all seat belts buckled the seat belt and air bag indicator chimes.
While driving and all seat belts buckled the seat belt and air bag indicator chimes.
The transmission failed at just under 60k miles. Our air bag sensor light is now coming on and not sure why. I donât have the money to continue to repair this vehicle plus make payments. We also have had issues with the front bolts on the driver side continuing to loosen.
The transmission failed at just under 60k miles. Our air bag sensor light is now coming on and not sure why. I donât have the money to continue to repair this vehicle plus make payments. We also have had issues with the front bolts on the driver side continuing to loosen.
I reported transmission issues to the dealership at 59,500 miles in March 2023 on my 2020 Dodge Grand Caravan. After inspection I was told that there was no problems found. On December 26th, 2023 at about 76000 miles my transmission catastrophically failed and required replacement, costing me $5800. There are numerous reports of transmission failure in this model online in help forums between 50k and 90k miles. I believe this is a widespread problem that the mechanic stated was common that should be subject to a recall.
On [XXX] after filling van with gas I entered and started my van. I noticed the gas cap was open so I put the van in park, took my foot off the brake, took off my seat belt, opened the door and exited leaving the door open. After a couple minutes while I was putting the gas cap back on, the vehicle started to back up. With the drivers door open, I tried to jump back in to stop it but it was going too fast. I then got caught in the door which dragged me a couple hundred feet before I fell out. It continued in reverse until it hit a huge gas price sign doing over $12,000.00 in damages. I went to the er due to an enormous black bruise on my stomach. The performed 3 ct scans that totaled $19,000.00+. I immediately made an appt with a Dodge dealership to have it looked at, but they couldn't get me in until [XXX]. In the meantime, after 9 weeks of repairs were done (still not completed) I brought it to a reliable trans shop, Lee County Transmission in Ft. Myers Fl. and they have con
Cylinder #2 misfire which mechanic says is an engine compression issue and will require the engine to be taken apart to be fixed. Mechanic says it makes no sense for a vehicle of this age and only 70k miles. I understand that this has been a consistent issue with all Dodge Caravans.
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
Engine oil filter housing leaking. Oil leaking and pooling on top of engine. Could cause fire. Technician at Dodge Dealer said this is a common problem on this engine. It affects other Dodge/Chrysler vehicles as well. Component was inspected by our insurer Car Shield. No warnings or messages prior to the failure. Technician found the issue during routine oil change.
The vehicle display lights on the interior dash board fail to fully shut off after driving and waiting an appropriate amount of time, causing a drain on the battery over time which results in a failure to start. There may be other drains on the battery, as this is not an isolated incidence and has been happening since May 2022 approximately every two weeks or less.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.