DODGE DURANGO · model year

2020 DODGE DURANGO

61 NHTSA complaints, and 2 active recalls for this specific cohort.

NHTSA overall rating

4 / 5 ★

New Car Assessment Program

The 2020DODGEDURANGO carries 61 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 2 fires, 8 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 3/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 DURANGO is exterior lighting with 17 filings, followed by electrical system (6) and engine (6). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.

NHTSA currently has 5 investigation files overlapping the 2020 DURANGO. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

61
Complaints
0
Crashes
2
Fires
8
Injuries
0
Deaths
2020 DODGE DURANGO - NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2020 DODGE DURANGO. Overall composite: 4.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 4.0 NHTSA NCAP of 5 stars
  • Front Crash 4.0 ★
  • Side Crash 5.0 ★
  • Rollover 3.0 ★
NHTSA overall 4.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

61 filings

Crashes Reported

0 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: 4/5 - Strong NCAP rating · Front: 4/5 · Side: 5/5 · Rollover: 3/5

Complaints by Component

ComponentCount
EXTERIOR LIGHTING17
ELECTRICAL SYSTEM6
ENGINE6
UNKNOWN OR OTHER5
STEERING3
STRUCTURE:BODY3
VEHICLE SPEED CONTROL3
SERVICE BRAKES3
POWER TRAIN3
WHEELS2
SEAT BELTS2
AIR BAGS2
FUEL/PROPULSION SYSTEM2
STRUCTURE:BODY:HATCHBACK/LIFTGATE1
SUSPENSION1

Recalls (2)

21V28000022/04/2021

AIR BAGS:CRITICAL FASTENERS

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.

20V19100010/09/2020

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio di

Recent Complaints

20260211EXTERIOR LIGHTING

The rear tail lights and the rear “race track” running light have allowed water to enter causing premature failure of a large portion of the light(s). These are not user serviceable parts and should be completely sealed from the elements. Eventually, the entire ‘marker light’ portion of the the taillights and race track with be completely non-functioning causing the vehicle to have no rear illumination except brake lights when the vehicle headlights are on. It started out as one small section but has rapidly progressed.

20260118EXTERIOR LIGHTING

Water had accumulated in the racetrack led light in the center of the trunk. Causing light to short circuit and lose taillight, license plate light, and back up lights as well.

20251211ENGINE

Under heavy load or high RPM the engine starts shaking badly and the engine loses power and is very unresponsive to throttle. After 30 seconds of light use the problem goes away but comes back immediately upon heavy load or high rpms. There is a technical service bulletin about this, TSB: 09-011-25. The computer indicates a severe misfire on cylinder #1. I first took the Durango to my mechanic since it is out of warranty. The replaced the coil on cylinder #1 and all spark plugs, but the problem continued since the issue is a manufacturer's defect inside the engine. When this occurred the engine light came on the dashboard but nothing prior to the shaking, only after the shaking started.

20251118FireSEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

The contact owns a 2020 Dodge Durango. The contact stated that moments after starting the vehicle and while driving approximately 55 MPH, the contact suddenly felt a sharp burning pain in the buttocks area. The contact immediately stopped the vehicle and discovered a burn hole in the clothing and a skin burn to the buttocks. While inspecting the vehicle, a burn hole was discovered in the front driver's seat cushion. During the incident, the contact indicated that the seat heat was in the on position and no flames or burning odor were present inside the vehicle. The vehicle was later driven to the local dealer, who indicated an electrical fire had occurred inside the front driver's seat and the entire seat needed to be replaced. The cause of the electrical fire was not determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure and informed that an engineer would inspect the vehicle, but no inspection occurred, and no assistance was offered. The failur

Mileage: 130,000

20251117FUEL/PROPULSION SYSTEM

Vehicle has begun (and is getting worse) to crank with no start on first attempt. I know there was a recall on earlier model for the fuel pump relay.

20251105ENGINE

When accelerating, the vehicle tends to lose all power and starts to decelerate and check engine lights comes on, also states the start stop function is disable. Really tough trying to drive on highways because of this happening quite often.

20250929UNKNOWN OR OTHER

Puerto Rico State Government vehicle (Policia de Puerto Rico). Front panel lights show a Warning/safety panel light related to Air Bags. Same as Dodge Charger that have an urgent safety recall by Dodge.

20250909ENGINE

When accelerating to pass another car in front of us on a 2 lane highway we experienced a loss of power and all instrumentation flashed on/off/on, then it posted a check engine light and stated that auto start stop wasn't working. Power came back and we finished the pass but it could have resulted in a head on collision.

20250904SERVICE BRAKES

Manufacture defect, steering column rubbing against brake line causing brake line to rupture causing damages with possible danger of fire or possible collision

20250904STEERING

Manufacture defect, steering column rubbing against brake line causing brake line to rupture causing damages with possible danger of fire or possible collision

20250904ELECTRICAL SYSTEM

The racetrack lighting on the tailgate had water in it and dodge refused to repair or replace...now I have no racetrack lighting and no tag light and they still will not help.

20250904EXTERIOR LIGHTING

The racetrack lighting on the tailgate had water in it and dodge refused to repair or replace...now I have no racetrack lighting and no tag light and they still will not help.

20250707UNKNOWN OR OTHER

After vehicle battery replacement, infotainment system not working properly, to include the backup camera not engaging in reverse.

20250618ELECTRICAL SYSTEM

The TIPM (totally intergrated power module) is faulty. The dealer has confirmed this. I have a crank no start on my vehicle. When being inspected the dealer also showed me a melted fuse in the tipm which Is very concerning. This issue occurs daily multiple times a day. There were no check engine lights to help diagnose this issue.

20250510AIR BAGS

I was driving and the passenger active headrest exploded randomly without any impacts happening

20250502UNKNOWN OR OTHER

There is a software defect that could result in injury or death: if you forget to turn the car off and exit the car with the car key, there is no warning. I am hard of hearing and sometimes do not notice that I did not turn the car off because I cannot hear the hum of engine, and, because the car uses a key fob, rather than an ignition key, you can leave the car with the key but while the car is still on. I park the vehicle outside, but if I parked it in an attached garage carbon monoxide could seep into the house, something that is known to occasionally result in deaths. The car's software knows that the car is on and knows that the key fob has left the car. At that point, there should be a beep of the horn to warn the driver that something is amiss. Seems like a serious liability issue for the car company and something that would be easy to fix: a software update.

20250402WHEELS

My rear wheel on the driver side of the vehicle would not allow me to go or roll like the other three tires so I had to come off the road and head to the nearest Firestone Complete Auto Care to try to get help for my vehichle, due to having a warranty on my tires until 2028. My safety and the safety of others was put at high risk, as I could not control the swaying movement of the vehicle and assumed I must have popped a tire or something was caught underneath my car and was preventing me from driving properly with womping and knocking sounds. After confirmation of the problem, by Firestone I was informed that what occured should not have happened and is a manufacturer problem and was noted on the bill I had to pay a week later to drive my vehicle. There were no warning lamps, messages or other symptoms of the problem prior to it happening. My oil was changed and tires were rotated as part of regular maintenance at the dodge dealership were I reside on or around September 2024 and they

20250331EXTERIOR LIGHTING

The break lights do not have a proper seal and the LED lights are shorted out on the rear exterior brake lights. This is a safety issue and should be recalled.

20250330EXTERIOR LIGHTING

Taillight "racetrack" style went completely due to water and moisture. Had to spend over $1200 and some change just to replace the unit. No license plate light either due to water damage.

20250221SERVICE BRAKES

During driving the catalytic converter rubbed through both rear brake lines and was rubbing on fuel line as well. 100% stock vehicle with no modifications and has never been in an accident. Checked similar vehicles at local dealership and they seem to have the same issue with brake lines rubbing against exhaust

Compare 2020DODGEDURANGO to Similar Vehicles

NHTSA Investigations

Frequently Asked Questions

How many complaints does the 2020 DODGE DURANGO have?
The 2020 DODGE DURANGO has 61 NHTSA complaints, 0 crashes, 2 fires, 8 injuries, and 0 deaths reported.
What is the safety rating for the 2020 DODGE DURANGO?
The 2020 DODGE DURANGO received an overall NHTSA safety rating of 4/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 3/5.
Are there any recalls for the 2020 DODGE DURANGO?
Yes, the 2020 DODGE DURANGO has 2 recall(s). The most common affected component is AIR BAGS:CRITICAL FASTENERS. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2020 DODGE DURANGO?
The most-complained component for the 2020 DODGE DURANGO is EXTERIOR LIGHTING with 17 complaints. Other frequently reported areas include ELECTRICAL SYSTEM and ENGINE.
Is the 2020 DODGE DURANGO safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2020 DODGE DURANGO has an NHTSA safety rating of 4/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.