Total Complaints
556 filings
DODGE DURANGO · model year
556 NHTSA complaints, 44 crash reports, and 6 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002DODGEDURANGO carries 556 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 44 crashes, 15 fires, 48 injuries, and 3 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 DURANGO is suspension:front:control arm:upper ball joint with 76 filings, followed by electrical system (44) and suspension:front:control arm:lower ball joint (30). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 5 investigation files overlapping the 2002 DURANGO. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
556 filings
Crashes Reported
44 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT | 76 |
| ELECTRICAL SYSTEM | 44 |
| SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT | 30 |
| POWER TRAIN | 28 |
| SUSPENSION | 25 |
| ENGINE AND ENGINE COOLING | 23 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 20 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 18 |
| SUSPENSION:FRONT | 17 |
| STEERING | 17 |
| ENGINE AND ENGINE COOLING:ENGINE | 14 |
| SERVICE BRAKES, HYDRAULIC | 13 |
| UNKNOWN OR OTHER | 11 |
| SERVICE BRAKES | 10 |
| ENGINE | 10 |
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOI
SUSPENSION:FRONT:HUB
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEE
ENGINE AND ENGINE COOLING
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999,
ELECTRICAL SYSTEM
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH FRONT BENCH SEATS ONLY, IF FLUID IS SPILLED FROM THE FLOOR MOUNTED CUP HOLDER, AN UNUSED CONSOLE POWER OUTLET CONNECTOR LOCATED UNDER THE SEAT MAY BECOME CONTAMINATED.
VISIBILITY:WINDSHIELD WIPER/WASHER
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES, THE WINDSHIELD WIPER MODULE MOTOR MAY BE SUSCEPTIBLE TO WATER INTRUSION THAT COULD CAUSE INTERNAL CORROSION AND RESULT IN PARTIAL OR COMPLETE LOSS OF FRONT WINDSHIELD WIPING CAPABILITY.
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
ON CERTAIN VAN AND PICKUP TRUCKS EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY
I have had my front wheel hub replaced 12 times yet my car isn't part of any recall
The hub on my 02 Durango has had to be replaced 8 times since I bought it in 2018 but everyone says my car isn't part of recall.
While pulling a travel trailer I got onto the freeway. As I have been pulling the trailer for a while now with this vehicle my comfort speed is around 45mph but will push up to 50mph maybe 55mph at the most. Anyways while entering the freeway I accelerated and as I got ready to merge I let my foot off the gas but the peddle stayed down and the vehicle continued to accelerate until around 80mph to 85mph when I finally got the peddle to release and stop acceleration. I quickly got off the freeway to calm myself as I was terrified I was going to crash. During this incident the first thing I did was tap the brakes lightly which did absolutely nothing and the car kept accelerating next I grabbed the floor mat thinking that maybe it was obstructing the peddle, it was not. Then I quickly used my foot to wiggle under the peddle and pull up multiple times until it finally released and came up stopping acceleration and luckily to my relief I did not crash although I had come very close had ther
WHEN DRIVING TO THE STORE I SHUT VEHICLE OFF AND WENT IN . WHEN I CAME OUT I CRANKED IT OVER AND IT STARTERED AND THEN CAUGHT ON FIRE BY FIREWALL AND WAS INGOLFED IN FLAMES
Mileage: 180,000
WHEN DRIVING, THE STEERING WHEEL LOCKS AND THE CAR DIES. IT HAS HAPPEN SEVERAL TIMES WHILE I'M ON THE ROAD. REPLACED CAMSHAFT SENSOR BUT IT IS STILL DYING. IF YOU DO A GOOGLE SEARCH YOU WILL FIND THAT A LOT OF PEOPLE ARE HAVING THE SAME ISSUE. IT IS DANGEROUS AND MY LIFE AND THE LIFE OF OTHERS CAN BE AT RISK. *TR
Mileage: 207,239
WHEN DRIVING, THE STEERING WHEEL LOCKS AND THE CAR DIES. IT HAS HAPPEN SEVERAL TIMES WHILE I'M ON THE ROAD. REPLACED CAMSHAFT SENSOR BUT IT IS STILL DYING. IF YOU DO A GOOGLE SEARCH YOU WILL FIND THAT A LOT OF PEOPLE ARE HAVING THE SAME ISSUE. IT IS DANGEROUS AND MY LIFE AND THE LIFE OF OTHERS CAN BE AT RISK. *TR
Mileage: 207,239
AFTER STARTING MY DODGE DURANGO AND TRY TO TAKE IT OUT OF GEAR, THE GEAR SHIFTER GETS STUCK IN PARK, IT WILL NOT MOVE. I HAVE TO KEEP PLAYING AROUND WITH IT UNTIL IT MOVES OUT OF PARK. IT DOES THIS OFF AND ON, JUST STATED THIS ABOUT A COUPLE OF MONTHS AGO. TODAY IS 2/16/2020. YESTERDAY, I LOOKED UP THE PROBLEM ON YOU TUBE, AND FOUND OUT THAT I COULD TAKE THE BOOT OFF AT THE COLUMN BY THE SHIFTER AND SPRAY WD40 ON THE GEAR LOCK TO UNSTICK IT. I DID DO THAT AND IT WORKED. BUT WHAT IS MAKING IT DO THAT TO BEGIN WITH?
Mileage: 102,000
THE STEERING IS VERY LOOSE. HAS A LOT OF PLAY IN IT. HAVE REPLACED TIE ROD ENDS. AT THIS TIME WE CAN NOT SEEM TO FIND OUT WHAT IS CAUSING IT.
Mileage: 102,000
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE SPARE TIRE HOLDER WAS CORRODED, WHICH CAUSED THE SPARE TIRE TO DETACH FROM THE HOLDER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Mileage: 92,000
WHILE DRIVING, NO MATTER WHAT SPEED THE VEHICLE STARTS TO SPUTTER, LOSES POWER AND WILL STALL. I WAS LOW ON GAS, AND TOOK MY CAR TO A LOCAL GAS STATION FOR FUEL. AFTER PUTTING $10 IN MY CAR WAS RUNNING EXTREMELY ROUGH. I WAS DOING ABOUT 20 MPH, WHEN IT JUST SHUT OFF. BRAKES GOT REAL HARD. AFTER RE STARTING THE VEHICLE ALL SEEMED NORMAL. THEN, I DROVE ABOUT 3 CAR LENGTHS AND IT DID IT AGAIN AT A RED LIGHT. I TRIED PUSHING THE GAS TO SEE IF THAT WOULD DO ANYTHING, IT DIDNT. I DROVE ALL IN , ABOUT 3 MILES, AND THE CAR STALLED 7 TIMES. WHILE IN THE DRIVE THROUGH, IT STALLED 3 ABD AT ONE POINT JERKED SO FAR I THOUGHT I WAS GOING TO HIT THE CAR IN FRONT OF ME. VEHICLE SPEED DOES NOT MATTER , AS IT WILL SLOWLY LOSE POWER AND TURN OFF. I WAS DRIVING LOCALLY ON A CITY STREET. MY BEST GUESS TO THIS PROBLEM WOULD BE SOMETHING RELATED TO THE EVAP SYSTEM, QUITE POSSIBLY THE PURGE VALVE BUT IM NOT 100% SURE BUT THIS SITUATION IS VERY UNSAFE, I HAVE 2 SMALL CHILDREN AND CANNOT DRIVE THIS VEHICLE. DUR
Mileage: 125,000
WHILE DRIVING, NO MATTER WHAT SPEED THE VEHICLE STARTS TO SPUTTER, LOSES POWER AND WILL STALL. I WAS LOW ON GAS, AND TOOK MY CAR TO A LOCAL GAS STATION FOR FUEL. AFTER PUTTING $10 IN MY CAR WAS RUNNING EXTREMELY ROUGH. I WAS DOING ABOUT 20 MPH, WHEN IT JUST SHUT OFF. BRAKES GOT REAL HARD. AFTER RE STARTING THE VEHICLE ALL SEEMED NORMAL. THEN, I DROVE ABOUT 3 CAR LENGTHS AND IT DID IT AGAIN AT A RED LIGHT. I TRIED PUSHING THE GAS TO SEE IF THAT WOULD DO ANYTHING, IT DIDNT. I DROVE ALL IN , ABOUT 3 MILES, AND THE CAR STALLED 7 TIMES. WHILE IN THE DRIVE THROUGH, IT STALLED 3 ABD AT ONE POINT JERKED SO FAR I THOUGHT I WAS GOING TO HIT THE CAR IN FRONT OF ME. VEHICLE SPEED DOES NOT MATTER , AS IT WILL SLOWLY LOSE POWER AND TURN OFF. I WAS DRIVING LOCALLY ON A CITY STREET. MY BEST GUESS TO THIS PROBLEM WOULD BE SOMETHING RELATED TO THE EVAP SYSTEM, QUITE POSSIBLY THE PURGE VALVE BUT IM NOT 100% SURE BUT THIS SITUATION IS VERY UNSAFE, I HAVE 2 SMALL CHILDREN AND CANNOT DRIVE THIS VEHICLE. DUR
Mileage: 125,000
WHILE DRIVING, NO MATTER WHAT SPEED THE VEHICLE STARTS TO SPUTTER, LOSES POWER AND WILL STALL. I WAS LOW ON GAS, AND TOOK MY CAR TO A LOCAL GAS STATION FOR FUEL. AFTER PUTTING $10 IN MY CAR WAS RUNNING EXTREMELY ROUGH. I WAS DOING ABOUT 20 MPH, WHEN IT JUST SHUT OFF. BRAKES GOT REAL HARD. AFTER RE STARTING THE VEHICLE ALL SEEMED NORMAL. THEN, I DROVE ABOUT 3 CAR LENGTHS AND IT DID IT AGAIN AT A RED LIGHT. I TRIED PUSHING THE GAS TO SEE IF THAT WOULD DO ANYTHING, IT DIDNT. I DROVE ALL IN , ABOUT 3 MILES, AND THE CAR STALLED 7 TIMES. WHILE IN THE DRIVE THROUGH, IT STALLED 3 ABD AT ONE POINT JERKED SO FAR I THOUGHT I WAS GOING TO HIT THE CAR IN FRONT OF ME. VEHICLE SPEED DOES NOT MATTER , AS IT WILL SLOWLY LOSE POWER AND TURN OFF. I WAS DRIVING LOCALLY ON A CITY STREET. MY BEST GUESS TO THIS PROBLEM WOULD BE SOMETHING RELATED TO THE EVAP SYSTEM, QUITE POSSIBLY THE PURGE VALVE BUT IM NOT 100% SURE BUT THIS SITUATION IS VERY UNSAFE, I HAVE 2 SMALL CHILDREN AND CANNOT DRIVE THIS VEHICLE. DUR
Mileage: 125,000
MY VIN TAG: (XXXX) I REPLACED BLOWER MOTOR, RESISTOR, AND PLUG MULTIPLE TIMES ON MY 2002 DODGE DURANGO AND IT KEEPS MELTING/BURNING UP. IF I LEAVE IT ON LOW OR MEDIUM FAN SETTING EVENTUALLY IT WILL CATCH FIRE, I'M FINALLY COMING TO YOU TO SEE IF YOU CAN HELP. OWNERS OF THE 1998-2007 DODGE DURANGO'S & DAKOTA'S ALL HAVE THIS PROBLEM MANY WILL HAVE FIRES DUE TO IT AND IT'S JUST A MATTER OF TIME BEFORE THERE IS A FATALITY FROM IT! I WAS DRIVING HOME AFTER SNOW PLOWING AND NEEDED TO DEFROST MY WINDOWS SO I PUT IT ON MEDIUM AND WITHIN 6 MINUTES SMELLED A STRONG BURNING SMELL. GO HOME AND THE WIRING HAD MELTED THE FAN, PLUG AND HARNESS. I'VE CHANGED THIS PART NOW ABOUT 12 TIMES IN ABOUT A YEAR, LOW & MEDIUM SETTINGS CAUSE IT SO NOW I CAN ONLY USE HIGH FOR ANY USE UNLESS I WANT ANOTHER FIRE, 9TH TIME IT ALMOST CAUGHT BECAUSE IT WAS DRIPPING PLASTIC ABOUT TO CATCH WHEN I SPRAYED WATER ON IT AND PULLED CONNECTION ON BATTERY. MILD TO WILD ON RTE-34 IN ORANGE, CT WORKED ON IT AS WELL. REDACTE
Mileage: 114,365
HEADLIGHTS FLICKING ON AND OFF AS WELL AS THE INTERIOR LIGHTS. CANNOT DRIVE AT NIGHT.
HEADLIGHTS FLICKING ON AND OFF AS WELL AS THE INTERIOR LIGHTS. CANNOT DRIVE AT NIGHT.
HAPPENED TWICE SINCE DEC. 2018 WHEN DRIVING ON CITY STREETS AT SPEED OF APRX. 35-45 AND ABS WAS DEPLOYED IT IMMEDIATLY UNLOCKED AND JUMPED FORWARD CAUSING THE CAR TO NOT IMMEDIATELY STOP. CAME VERY CLOSE TO REAR ENDING CAR IN FRONT OF ME HAD I BEEN CLOSER.
Mileage: 230,000
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBAORD. IN ADDITION, BOTH REAR WHEELS SEIZED. THE CONTACT WAITED A WHILE AND CONTINUED DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. *DT UPDATED 12/06/18*JB
Mileage: 117,000
AUTOMATIC TRANSMISSION, GEAR SHIFT IS LOCKING IN PARK. AFTER STARTING VEHICLE AND TRYING TO SHIFT INTO DRIVE, GEAR SHIFT WILL NOT MOVE. HAS OCCURRED 3 TIMES IN LAST TWO WEEKS. AFTER "PLAYING" WITH GEAR SHIFT, TRYING TO GET IT TO MOVE, I HEAR A CLICK AND THEN IT IS OPERATIVE. ON THE 3 OCCASIONS, TOOK FROM APPROXIMATELY 1 TO 3 MINUTES BEFORE HEARING CLICK. LOOKED UP ON LINE TO SEE IF OTHERS WERE HAVING ISSUE AND SEARCH LED ME TO A RECALL FOR2002 DODGE DURANGO ISSUED IN DECEMBER 2007. I NEVER RECEIVED A RECALL NOTICE AT THAT TIME. NHTSA ID # 07V555000 RELATED TO IGNITION/PARK SHIFT INTERLOCK SYSTEM BECOMING INOPERATIVE.
Mileage: 126,000
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART INTERMITTENTLY. THE VEHICLE WAS TOWED TO A REPAIR FACILITY THAT REPLACED THE CRANK SHAFT SENSOR, CAM SHAFT SENSOR, AND THE IGNITION SWITCH. AFTER THE REPAIRS, THE VEHICLE FAILED TO START. THE INDEPENDENT MECHANIC WAS UNABLE TO GET A DIAGNOSTIC TROUBLE CODE READING AND INDICATED THAT THE PCM OR TIPM MAY NEED TO BE REPLACED. THE MECHANIC ALSO INDICATED THAT THE WIRING HARNESS MAY NEED TO BE REPLACED; HOWEVER, THE PART WAS NO LONGER IN PRODUCTION FOR THE YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART INTERMITTENTLY. THE VEHICLE WAS TOWED TO A REPAIR FACILITY THAT REPLACED THE CRANK SHAFT SENSOR, CAM SHAFT SENSOR, AND THE IGNITION SWITCH. AFTER THE REPAIRS, THE VEHICLE FAILED TO START. THE INDEPENDENT MECHANIC WAS UNABLE TO GET A DIAGNOSTIC TROUBLE CODE READING AND INDICATED THAT THE PCM OR TIPM MAY NEED TO BE REPLACED. THE MECHANIC ALSO INDICATED THAT THE WIRING HARNESS MAY NEED TO BE REPLACED; HOWEVER, THE PART WAS NO LONGER IN PRODUCTION FOR THE YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Active Head Rest Inadvertent Deployment
SIDE CURTAIN AIR BAG FAILURE
VEHICLE UNDER-SEAT FIRE
STEERING WHEEL AND STEERING SHAFT BOLTS
STEERING WHEEL AND SHAFT BOLTS
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.