Total Complaints
485 filings
CHRYSLER TOWN AND COUNTRY · model year
485 NHTSA complaints, 21 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1999CHRYSLERTOWN AND COUNTRY carries 485 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 21 crashes, 32 fires, 35 injuries, and 11 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1999 TOWN AND COUNTRY is seats:front assembly:seat heater/cooler with 42 filings, followed by air bags (37) and power train:automatic transmission (23). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 3 investigation files overlapping the 1999 TOWN AND COUNTRY. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
485 filings
Crashes Reported
21 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER | 42 |
| AIR BAGS | 37 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 23 |
| WHEELS:RIM | 20 |
| ELECTRICAL SYSTEM | 20 |
| ELECTRICAL SYSTEM:HORN | 17 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS | 16 |
| AIR BAGS:FRONTAL | 12 |
| SUSPENSION | 12 |
| STEERING | 11 |
| SUSPENSION:FRONT:MACPHERSON STRUT | 11 |
| ENGINE AND ENGINE COOLING | 11 |
| ENGINE | 11 |
| AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE | 10 |
| VEHICLE SPEED CONTROL:CRUISE CONTROL | 9 |
Strut mounts are very rusty, the Chrysler recommended repair could not be done, due to extensive rust around the strut tower. This is confirmed by many other owners of this year and generation of vehicle. The vehicle is is good shape except for this and the problem was caused by a manufacturing defect which allowed rusting in the strut towers. This problem started happening approximately when it was just 10 years old or less and got worse and worse over the years. I have not driven it for many years because it seems very unsafe.
Strut mounts are very rusty, the Chrysler recommended repair could not be done, due to extensive rust around the strut tower. This is confirmed by many other owners of this year and generation of vehicle. The vehicle is is good shape except for this and the problem was caused by a manufacturing defect which allowed rusting in the strut towers. This problem started happening approximately when it was just 10 years old or less and got worse and worse over the years. I have not driven it for many years because it seems very unsafe.
THE HEATED SEAT ON THE DRIVER SIDE WAS HEATING UP SO HOT THAT IT WOULD BURN YOUR BOTTOM. NOW IT HAS SEIZES TO WORK EVEN WITH REPAIRS.
Mileage: 205,000
AIR BAG LIGHT CONSTANTLY ON, NO HORN NO CRUISE CONTROL NO RADIO CONTROL. WENT TO DEALER FOR RECALL ON AIRBAG STEERING WHEEL CLOCK SPRING AND WAS TOLD I WOULD HAVE TO PAY FOR DIAGNOSTIC AND ALSO PAY FOR PART " IN CASE IT WAS NOT COVERED. THIS IS NOT HOW A SAFETY RECALL SHOULD BE PERFORMED TO MY UNDERSTANDING
Mileage: 135,025
AIR BAG LIGHT CONSTANTLY ON, NO HORN NO CRUISE CONTROL NO RADIO CONTROL. WENT TO DEALER FOR RECALL ON AIRBAG STEERING WHEEL CLOCK SPRING AND WAS TOLD I WOULD HAVE TO PAY FOR DIAGNOSTIC AND ALSO PAY FOR PART " IN CASE IT WAS NOT COVERED. THIS IS NOT HOW A SAFETY RECALL SHOULD BE PERFORMED TO MY UNDERSTANDING
Mileage: 135,025
THERE IS AN KNOWN ISSUE WITH TOWN&COUNTRY VAN B/T CERTAIN YEARS. I HAVE A 1999. WHEN WATER SPLASHES FROM THE ROAD OR RUNS OFF THE VEHICLE, THE WATER LANDS ON THE SERPENTINE BELT, AND CAUSES THE BELT TO SLIDE OFF. WHEN THE BELT SLIDES OFF, THE POWER STEERING FAILS TO SUCH A DEGREE THAT IT MAKES THE VEHICLE DIFFICULT TO MAINTAIN CONTROL. THERE IS A PATCH THAT CHRYSLER ISSUED, BUT NOT DID NOT DEEM IT A RECALL. I BELIEVE THIS ISSUE IS BAD ENOUGH THAT IT COULD CAUSE SIGNIFICANT PROBLEMS. I'VE HAD THIS HAPPEN SEVERAL TIMES. NOT DRIVING THROUGH PUDDLES, BUT JUST HAVING A WET ROAD CAN CAUSE (AND HAS CAUSED) AN ISSUE. THE FIX IS 400+$, WHICH IS RIDICULOUS CONSIDERING THAT THIS IS A KNOWN ISSUE THAT CHRYSLER CREATED A FIX FOR, BUT WON'T RECALL. I'VE REPLACED EVERY BELT, TENSIONER, PULLEY ETC, AND THE MECHANIC FRANKLY SAID ITS A KNOWN PROBLEM WITH CERTAIN YEARS OF TOWN & COUNTY.
Mileage: 140,000
MY PROBLEM IS IN THE IGNITION SWITCH, WHICH IS AFFECTING THE AIR CONDITIONER AND BLINKERS , AT THE SAME TIME , I TESTED THE VAN WHILE IT WAS RUNNING I MOVED THE IGNITION KEY AND THE AIR CONDITIONING AND BLINKERS WOULD WORK. STARTED WELL VAN WAS STATIONARY IN MY DRIVEWAY 10/1/2016.
FUEL INJECTOR RAIL FAILURE. WOULD LIKE TO KNOW IF THERE WAS A RECALL ON THIS AND IF THE REPAIR IS COVERED UNDER A RECALL. GAS IS LEAKING FROM THE FUEL INJECTOR RAIL, AND VAN WAS CHUGGING. THANK YOU IN ADVANCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mileage: 184,928
WHEN I WENT TO VISIT MY WIFE AT THE NURSING HOME WHERE SHE IS, AFTER I GOT IN MY VAN TO GO HOME I ONLY MADE IT A COUPLE MILES THE GAUGES WENT GOOFY THEN THE MOTOR QUIT, I HAD NO CLUE A RELATIVE OWNS A WRECKER SERVICE SO HE CAME AND TOWED ME HOME. THE NEXT DAY I TRIED TO START IT BUT NO LUCK, WHEN I FIRST GOT THE VAN IT DID SOMETHING JUST LIKE THIS SO I FIGURED IT COULD BE THE BRAIN SO I GOT ONE AND PUT IT IN, NOTHING SO WHILE TURNING THE ENGINE OVER I DIDN'T HEAR THE FUEL PUMP SO I BOUGHT A REPLACEMENT. AFTER GOING THROUGH ALL OF THAT IT STILL WOULD TURN BUT NOT START A MECHANIC CAME OUT TO LOOK AT IT AND SEE IF HE COULD FIGURE OUT WHY IT DIDN'T START AFTER LOOKING AT IT HE SAID THAT IT WAS PROBABLY THE FUEL SHUT OFF RELAY, THAT'S WHERE IT IS,I NEED TO FIND WHERE THE CUTOFF RELAY IS LOCATED SO I CAN RESET IT.
WANTED TO TRADE VAN IN AND THEY TOLD ME DO TO SAFETY FACTORS COULD NOT TAKE IN ON A TRADE. SAID THAT THE RUST ON VAN UNDER CARRIAGE WAS SO BAD THAT MOTOR COULD FALL OUT AND IT WAS NOT WORTH TAKING IN ON A TRADE DO TO THIS PROBLEM
Mileage: 270,000
WANTED TO TRADE VAN IN AND THEY TOLD ME DO TO SAFETY FACTORS COULD NOT TAKE IN ON A TRADE. SAID THAT THE RUST ON VAN UNDER CARRIAGE WAS SO BAD THAT MOTOR COULD FALL OUT AND IT WAS NOT WORTH TAKING IN ON A TRADE DO TO THIS PROBLEM
Mileage: 270,000
I WAS DRIVING ON STREET AND BRAKES WENT OUT. DID NOT HIT ANYONE BUT HAD TO DRIVE TO SHOP DO TO NO BRAKES VERY SLOW. BRAKES LINE RUSTED OUT AND HAD TO REPLACE BRAKE LINES USED EMERGENCY BRAKE TO STOP AND GO. ALL PARTS OF VAN IS RUSTING FRAME THAT HOLDS MOTOR IN RUSTED AND CAN NOT TRADE IN DO TO DEALER SAID IT IS A SAFETY FACTOR AND IT CAN NOT BE REPAIRED DO TO RUST.
Mileage: 270,000
I WAS DRIVING ON STREET AND BRAKES WENT OUT. DID NOT HIT ANYONE BUT HAD TO DRIVE TO SHOP DO TO NO BRAKES VERY SLOW. BRAKES LINE RUSTED OUT AND HAD TO REPLACE BRAKE LINES USED EMERGENCY BRAKE TO STOP AND GO. ALL PARTS OF VAN IS RUSTING FRAME THAT HOLDS MOTOR IN RUSTED AND CAN NOT TRADE IN DO TO DEALER SAID IT IS A SAFETY FACTOR AND IT CAN NOT BE REPAIRED DO TO RUST.
Mileage: 270,000
I WAS DRIVING ON STREET AND BRAKES WENT OUT. DID NOT HIT ANYONE BUT HAD TO DRIVE TO SHOP DO TO NO BRAKES VERY SLOW. BRAKES LINE RUSTED OUT AND HAD TO REPLACE BRAKE LINES USED EMERGENCY BRAKE TO STOP AND GO. ALL PARTS OF VAN IS RUSTING FRAME THAT HOLDS MOTOR IN RUSTED AND CAN NOT TRADE IN DO TO DEALER SAID IT IS A SAFETY FACTOR AND IT CAN NOT BE REPAIRED DO TO RUST.
Mileage: 270,000
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. ON SEVERAL OCCASIONS, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT DAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Mileage: 148,000
INSTRUMENT CLUSTER AND SPEDOMETER HAVE FAILED. WHILE DRIVING MY ENTIRE DASH WOULD TURN OFF. NO SPEDOMETER, NO TACHOMETER, NO FUEL, NOTHING. AFTER A MONTH OR TWO OF THIS HAPPENING ON AND OFF, MY SPEDOMETER STARTED GETTING INACCURATE. IT'S NOW AT ABOUT 37MPH OFF. WHEN I TURN MY CAR OFF, THE SPEDOMETER GOES TO 0 (OR BELOW 0). WHEN I TURN MY KEY TO THE RIGHT, IT GOES TO 37MPH. WHILE I'M DRIVING 20, IT SHOWS 57MPH. IF I'M DRIVING 60MPH, IT SHOWS 97MPH. AFTER PERFORMING A GOOGLE SEARCH AND READING THROUGH SOME TECH BLOGS, WE'VE FOUND THIS IS A VERY COMMON PROBLEM WITH THE INSTRUMENT CLUSTER AND A BROKEN CIRCUIT THAT NEEDS TO BE SOLDERED. WE DID THAT AND HAVE NOT HAD THE PROBLEM WITH MY DASH INSTRUMENTS TURNING OFF SINCE THEN, BUT THE SPEDOMETER IS STILL NOT ACCURATE. WE TRIED DOING A SPEDOMETER RESET WHICH DID NOT RESOLVE THE ISSUE. I FEEL LIKE THERE ARE SO MANY PEOPLE THAT HAVE REPORTED THIS PROBLEM, AND IT IS UNSAFE FOR YOUR INSTRUMENT CLUSTER TO NOT BE FULLY FUNCTIONAL - THAT
Mileage: 95,000
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. ON OCCASION, THE VEHICLE WOULD NOT START. ALSO, WHILE DRIVING, THE HEADLIGHTS WOULD SUDDENLY SHUT OFF. FOR EACH FAILURE, THE CONTACT INDICATED THAT BANGING ON THE DASHBOARD WOULD RESOLVE THE ISSUES. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS AND THE BATTERY, STARTER, AND COMPUTER WERE REPLACED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,000.
Mileage: 65,000
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. ON OCCASION, THE VEHICLE WOULD NOT START. ALSO, WHILE DRIVING, THE HEADLIGHTS WOULD SUDDENLY SHUT OFF. FOR EACH FAILURE, THE CONTACT INDICATED THAT BANGING ON THE DASHBOARD WOULD RESOLVE THE ISSUES. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS AND THE BATTERY, STARTER, AND COMPUTER WERE REPLACED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,000.
Mileage: 65,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.