1997 CHRYSLER TOWN AND COUNTRY
546 complaints filed with NHTSA.
Complaints by Component
| Component | Count |
|---|---|
| AIR BAGS | 69 |
| VEHICLE SPEED CONTROL | 38 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 31 |
| ELECTRICAL SYSTEM | 29 |
| ELECTRICAL SYSTEM:HORN | 28 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS | 19 |
| VISIBILITY:WINDSHIELD WIPER/WASHER | 14 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 14 |
| AIR BAGS:FRONTAL | 13 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 13 |
| STEERING:HYDRAULIC POWER ASSIST SYSTEM | 11 |
| ENGINE AND ENGINE COOLING:ENGINE | 11 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 10 |
| UNKNOWN OR OTHER | 10 |
| STEERING:RACK AND PINION | 8 |
Recent Complaints
TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING AND SMOKE FILLED THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY EXIT THE VEHICLE WITH MINOR INJURIES TO THE HAND. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER WAS NOTIFIED. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS 180,000.
Mileage: 180,000
A TALL BEVERAGE GLASS WAS PLACED IN THE CUP HOLDER OF THE VAN. SINCE THE AIR CONDITIONING ON/OFF BUTTON IS POSITIONED IN LINE WITH THE CUP HOLDER, THE BUTTON WAS UNKNOWINGLY PRESSED AND THE AIR CONDITIONING COMPRESSOR WAS DISABLED WHICH CAUSED THE VAN TO BECOME EXCESSIVELY HOT AND THE PERSON INSIDE SUFFERED A HEAT STROKE. THIS IS A BLATANT DESIGN FLAW!!!!!
ENGINE SUDDENLY TURNS OFF WHILE ON HIGHWAY, WINDSHIELD WIPERS GO ON AND OFF WITHOUT TURNING SWITCH, USUALLY HAPPENS WHILE LOCKING OR UNLOCKING DOORS. 1997 CHRYSLER TOWN AND COUNTY, ENGINE STOPPED, AND SO DID POWER STEERING WHILE DRIVING AROUND CURVE CAUSING DRIVER TO RUN OFF ROAD INTO FIELD. POSSIBLE HEAD INJURY ACCORDING TO LOCAL HOSPITAL, AM TO REPORT TO NEUROLOGIST ASAP. MECHANICS CAN FIND NOTHING WRONG. *TR
Mileage: 100,000
MY MOTHER WAS DRIVING A 1997 CHRYSLER TOWN & COUNTRY MINI-VAN WHEN SHE STOPPED TO PICK UP YARD SALE SIGNS. WHEN SHE STOPPED THE VEHICLE AND PLACED IT PARK, SHE EXITED THE VAN AND STARTED WALKING TOWARDS THE REAR OF THE VAN WHEN IT SELF-SHIFTED INTO REVERSE, KNOWN AS THE PARK-TO-REVERSE DEFECT. THE VAN KNOCKED MY MOTHER DOWN AND PINNED HER UNDER THE VAN WHERE SHE DIED FROM BLUNT FORCE TRAUMA TO THE HEAD. THIS IS A KNOWN DEFECT BUT HAS NEVER BEEN RECALLED IN CHRYSLER VEHICLES. THERE HAVE BEEN NU
I HIT A POTHOLE AND THE AIRBAGS DEPLOYED. *TR
ON JULY 5TH MY FIANCEE AND MY 2 DAUGHTERS WERE DRIVING TO MEET HER AUNT IN NEW JERSEY INTERSTATE 80. WHILE DRIVING MY CHRYSLER TOWN AND COUNTRY 1997 AT THE NORMAL SPEED LIMIT SHE NOTICED THE VEHICLE SMOKING IN THE FRONT VENTS. AS THE SMOKE PROGRESSED SHE WAS CONCERNED AND WENT TO PULL THE VEHICLE OVER, AS SHE DID SHE WAS NOT ABLE TO USE THE BRAKE INITIALLY AND RODE SEVERAL METERS BEFORE THE CAR WOULD COME TO A STOP (OVER ON THE HIGHWAY). AS SHE PULLED OVER SHE SAW THE CAR START TO CATCH FIRE,
Mileage: 98,900
ON JULY 5TH MY FIANCEE AND MY 2 DAUGHTERS WERE DRIVING TO MEET HER AUNT IN NEW JERSEY INTERSTATE 80. WHILE DRIVING MY CHRYSLER TOWN AND COUNTRY 1997 AT THE NORMAL SPEED LIMIT SHE NOTICED THE VEHICLE SMOKING IN THE FRONT VENTS. AS THE SMOKE PROGRESSED SHE WAS CONCERNED AND WENT TO PULL THE VEHICLE OVER, AS SHE DID SHE WAS NOT ABLE TO USE THE BRAKE INITIALLY AND RODE SEVERAL METERS BEFORE THE CAR WOULD COME TO A STOP (OVER ON THE HIGHWAY). AS SHE PULLED OVER SHE SAW THE CAR START TO CATCH FIRE,
Mileage: 98,900
THE SCREW HOLDING THE HYDRAULICS TO THE VAN BODY BROKE AND THE REAR HATCH CAME CRASHING DOWN ON MY HEAD. I HAVE BEEN SUFFERING FROM HEADACHES, NECK AND SHOULDER STIFFNESS AND PAIN. *JB
Mileage: 124,156
AS HEAD OF ENGINEERING DEVELOPMENT AT TEMIC AUTOMOTIVE, N.A., NOW OWNED BY CONTINENTAL TEVES, I WAS INVOLVED IN THE INVESTIGATIONS INTO HUNDREDS OF CASES OF 'THERMAL INCIDENTS' ON ABS CONTROLLERS ON NEARLY EVERY PROGRAM. THE INCIDENCE WAS HIGHEST, ON THOSE VEHICLES WITH THE GREATEST EXPOSURE OF THE CONNECTOR TO THE ELEMENTS. OUR INVESTIGATIONS SHOWED THAT A DIRECT BATTERY TO GROUND SHORT WOULD DEVELOP IN THE PRESENCE OF MOISTURE AND CONTAMINATION, AND EVEN A 'SEALED' CONNECTOR DESIGN WOULD N
MY 16 YEAR OLD SON WAS DRIVING OUR 1997 CHRYSLER TOWN & COUNTRY MINI VAN. HE WAS TRAVELING AT ABOUT 30 MPH. HE HIT A TRUCK THAT WAS PARKED ALONG OUR STREET. THE IMPACT TO OUR VAN WAS ON THE PASSENGER FRONT SIDE. NEITHER THE DRIVER SIDE AIRBAG NOR THE PASSENGER AIRBAG DEPLOYED. BOTH PASSENGERS IN THE FRONT HIT THE WINDSHIELD. THE DRIVER WAS WEARING HIS SEATBELT, BUT HIT BOTH THE STEERING WHEEL (WHICH BENT) AND THE WINDSHIELD. *AK MY VAN IS TOTALLED AND THE TRUCK NEEDS A NEW BED AND BACK
THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVA
THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVA
THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVA
WHEN VEHICLE IS IN PARK AND THE KEY IS NOT IN THE IGNITION, THE CONSUMER CAN STILL SHIFT THE GEARS TO REVERSE. DEALER HAS BEEN NOTIFIED. *AK THE REARVIEW MIRROR HAD FALLEN. (ASSUMED DUE TO THE HEAT) THE CONSUMER'S DAUGHTER MOVED THE GEAR SHIFT DOWN AND IN REVERSE AND THE SECOND VEHICLE WAS ADJACENT BUT SEVERAL FEET BEHIND THE VEHICLE. THE DRIVER'S SIDE DOOR WAS SEVERELY PUSHED FORWARD AND THE FRONT END OF THE SECOND VEHICLE WAS DAMAGED. *SCC *JB
Mileage: 86,000
WHEN VEHICLE IS IN PARK AND THE KEY IS NOT IN THE IGNITION, THE CONSUMER CAN STILL SHIFT THE GEARS TO REVERSE. DEALER HAS BEEN NOTIFIED. *AK THE REARVIEW MIRROR HAD FALLEN. (ASSUMED DUE TO THE HEAT) THE CONSUMER'S DAUGHTER MOVED THE GEAR SHIFT DOWN AND IN REVERSE AND THE SECOND VEHICLE WAS ADJACENT BUT SEVERAL FEET BEHIND THE VEHICLE. THE DRIVER'S SIDE DOOR WAS SEVERELY PUSHED FORWARD AND THE FRONT END OF THE SECOND VEHICLE WAS DAMAGED. *SCC *JB
Mileage: 86,000
AT AN IMPACT OF APPROX 100MPH, THE PASSENGER AIRBAG ON MY 97 TOWN & COUNTRY LXI DEPLOYED HOWEVER THE DRIVER AIRBAG DIDNOT. THE IMPACT WAS THE FRONT DRIVER SIDE AND DOWN THE SIDE. WHY WOULD THE DRIVER AIRBAG NOT DEPLOY?
Mileage: 140,000
THE VEHICLE WAS SHUT OFF AND IN PARK. MY 18 MONTH OLD HIT THE AUTOMATIC SHIFT LEVER WITHOUT APPLYING BRAKES. THE CAR WAS ON AN INCLINE AND ROLLED OUT INTO 2 LANES OF TRAFFIC. THE CAR WAS NOT ON NOR DID SHE PUT HER FOOT ON THE BRAKE. THE LEVER MOVED FROM OUT OF PARK AND INTO REVERSE. LUCKILY NO ONE WAS INJURED, BUT IT COULD HAVE BEEN WORSE. I CHASED THE CAR DOWN THE INCLINE INTO TRAFFIC AND WE WERE ONLY HIT BY ONE LANE OF TRAFFIC. THIS IS A SERIOUS SAFETY ISSUE, ESPECIALLY SINCE IT IS MOM'S WIT
WHILE VEHICLE WAS PARKED AND WITHOUT WARNING GEAR POPPED OUT OF PARK INTO REVERSE. VEHICLE WAS INVOLVED IN A MINOR ACCIDENT.*AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
MY VEHICLE WAS STOPPED AT A TRAFFIC LIGHT IN TOWN. ANOTHER VEHICLE TRAVELLING AT IN TOWN SPEEDS (ACTUAL UNKNOWN) IMPACTED THE REAR OF THE VEHICLE. THE FRONT SEATBACK FAILED AND I SLID OUT FROM UNDER THE SEATBELT AND IMPACTED MY DAUGHTER IN THE REAR SEAT WITH MY HEAD FRACTURING HER NOSE.*AK