Total Complaints
192 filings
CHEVROLET SUBURBAN · model year
192 NHTSA complaints, 3 crash reports, and 3 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2011CHEVROLETSUBURBAN carries 192 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 15 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2011 SUBURBAN is air bags with 66 filings, followed by unknown or other (45) and structure:body (19). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 3 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 57 investigation files overlapping the 2011 SUBURBAN, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
192 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| AIR BAGS | 66 |
| UNKNOWN OR OTHER | 45 |
| STRUCTURE:BODY | 19 |
| ENGINE | 10 |
| ELECTRICAL SYSTEM | 8 |
| STRUCTURE | 7 |
| VEHICLE SPEED CONTROL | 5 |
| SERVICE BRAKES | 5 |
| ELECTRONIC STABILITY CONTROL (ESC) | 5 |
| FUEL/PROPULSION SYSTEM | 4 |
| POWER TRAIN | 3 |
| VISIBILITY/WIPER | 3 |
| STEERING | 2 |
| SEAT BELTS | 2 |
| FUEL SYSTEM, GASOLINE | 2 |
ELECTRICAL SYSTEM:IGNITION
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, m
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally s
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS,
Odometer Fraud. The contact purchased a 2011 Chevrolet Suburban. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 133,000. The contact stated that at the time of registration, it was discovered that the mileage was 233,793.
Mileage: 233,793
This is not connected with a specific crash in this vehicle. It is a defect with all vehicles with this seat. There is known common defect with the stitching on the side of the front seats covering the airbag. The stitching is designed to come apart if an airbag is deployed. The defective stitching deteriorates and falls apart. This exposes the airbag system in the seat. This occurs on all GM vehicles with the same leather seats. Models include Suburbans, Yukons, and pickup trucks. In this Suburban the stiching started to come apart about 6 years ago with a few loose threads. The entire side of the seat has now come apart. The rest of the seat is in relatively good repair without any holes, rips or torn stitching. GM claims this is cosmetic and not covered. The safety issues caused by this includes the potential deterioration of the airbag system interfering with deployment in a crash. Another safety issue is the potential for foreign objects to get lodged in this space and injur
The contact owns a 2011 Chevrolet Suburban. The contact stated that on several occasions while driving with the cruise control feature activated, there was a clanking noise coming from under the vehicle, and the contact smelled a fuel odor. The vehicle was steered to the side of the road and inspected. The contact stated that the fuel tank was swollen. The vehicle was taken to the residence. The vehicle was then taken to an independent mechanic who could not provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 191,000.
Mileage: 191,000
The contact owns a 2011 Chevrolet Suburban. The contact stated that upon inspecting the vehicle, he noticed that the rear end of the vehicle was leaking. The vehicle was taken to the dealer, where it was determined that the rear end pinion yoke needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the dealer had replaced the rear end pinion yoke several times; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 11V007000 (Suspension); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 71,333.
Mileage: 71,333
The contact owns a 2011 Chevrolet Suburban. The contact stated while driving 45 MPH, he heard an abnormal sound coming from underneath the vehicle. Upon visual inspection, the contact observed that the rear fuel tank had expanded abnormally and was resting on the driveshaft. No warning lights were illuminated. The vehicle was towed to the residence and remained at the residence. After investigating the failure, the contact related the failure to NHTSA Campaign Number 17V664000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Mileage: 150,000
The ignition key is falling out of the ignition when it is in the run position similar to other vehicles that were recalled. I am concerned that we will not be able to turn off the engine in an emergency. We are also having problems with one of the seatbelts not latching.
Dash cracked and cruise control wont turn on when button pushed.
Dash cracked and cruise control wont turn on when button pushed.
The contact owns a 2011 Chevrolet Suburban. The contact stated that the air bag warning light was illuminated on the instrument panel. The contact later received a recall notification for NHTSA Campaign Number: 21V050000 (Air Bags) which she associated to the failure. The vehicle was taken to the dealer for the recall repair; however, upon picking up the vehicle, the contact noticed that the air bag warning light remained illuminated. The vehicle was taken back to the dealer who provided the contact with a diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Takata Recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A leak in the AC evaporator hose is a hazard to the environment. The replacement part is not manufactured.
Takata recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and referred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts are not available.
I purchased my Suburban used in July 2018. In 2019 I realized the pretensioner for the driver's seatbelt doesn't work. I have asked my dealership if they could ask Chevy to pay for this repair, but they said they have to wait for the official recall. In my research, I have learned of other Chevy vehicles (Traverse & Malibu) in 2011 with the same problem. I have not contacted Chevrolet directly with this problem (yet). The flexible steel steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
The dash has broken apart on the top in front of the driver. It constantly vibrates and makes a loud distracting noise. There is no way to stop this noise and it causes the driver to constantly hold the broken part down with their hand taking their attention off the road. Our Chevrolet dealer inspected it and said they've had lots of similar complaints. He also said it would cost us $2,000 to fix the problem.
THE DASHBOARD CRACKED AROUND THE PASSENGER AIRBAG DEPLOYMENT AREA AND ABOVE THE TOP OF THE DRIVER SIDE INSTRUMENT PANEL.
Mileage: 75,000
THE DASHBOARD CRACKED AROUND THE PASSENGER AIRBAG DEPLOYMENT AREA AND ABOVE THE TOP OF THE DRIVER SIDE INSTRUMENT PANEL.
Mileage: 75,000
THIS IS A FLORIDA VEHICLE WHERE HEAT AND HUMIDITY (THE MAJOR FACTORS IDENTIFIED WITH FAILURES OF THESE AIRBAGS/INFLATORS) CAN CAUSE MY SUBURBAN TO BE A HIGH RISK TO ME AND MY FAMILY. WE SUBMITTED FOR THIS RECALL IN 2016 AND HAVE YET TO BE CONTACTED ON STATUS OR ESTIMATED TIME FOR THE PARTS/PROCEDURES TO BE READY TO COMPLETE THIS REPAIR. AS GM DISAGREES WITH THIS RECALL, THEY APPEAR TO BE STALLING IN HOPES THAT THE VEHICLES WILL JUST BE RETIRED BEFORE THEY HAVE TO REPAIR THEM. WE SHOULDN'T HAVE TO WAIT UNTIL PEOPLE DIE FOR THE NHTSA TO FORCE THE HAND ON GM TO IMPLEMENT THIS RECALL.
Mileage: 106,056
EXCESSIVE OIL CONSUMPTION. I SEE THIS IS A COMMON PROBLEM ON GM VEHICLES AND IT AFFECTS BOTH MY 2011 SUBURBAN AND 2012 SILVERADO WITH 5.3 FLEX FUEL ENGINES. THE SUBURBAN IS MORE NOTICEABLE SINCE WE USE IT FOR LONG ROAD TRIPS. THE TRUCK IS MOSTLY CITY DRIVING. I BELIEVE THIS TO BE CAUSED BY THE AFM AND PCV. I WILL BE INSTALLING THE UPGRADED VALVE COVER IN HOPES OF PREVENTING A MAJOR ENGINE FAILURE IN THE FUTURE. IT WOULD BE NICE IF GM RECALLED THESE ENGINES WITH AN ADEQUATE FIX. I ONLY NOTICE BURNING OIL ON STARTUP COMING FROM THE EXHAUST. CURRENT MILEAGE ON THE SUBURBAN IS 104,000. I HAVE NOT TOUCHED ANYTHING IN THE ENGINE BAY OR CABLE COVERS YET. PLEASE RESPOND QUICKLY IF I SHOULD NOT. THANK YOU, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Mileage: 100,000
I'M WRITING THIS COMPLAINT BECAUSE GM HAS YET TO ISSUE A SOLUTION FOR THE RECALL ON THE AIRBAGS. WHEN WILL GM ISSUE THE FIX, WITH ALL THESE NEW RECALLS COMING OUT ON THE TAKATA AIR BAGS I AM DEEPLY CONCERNED WITH WHY THIS ISSUE HASN'T BEEN ADDRESSED WITH MY VEHICLE.
DASH CRACKING AROUND AIRBAG HOUSING
Mileage: 98,000
Loss of motive power due to engine failure
Loss of Motive Power due to the Battery Energy Control Module
Electric Vehicle Battery Fires
Outboard Front Seat Belt Anchor Cable Failure
Fuel Line Leak
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.