2011 CHEVROLET IMPALA

844 complaints filed with NHTSA.

844
Complaints
39
Crashes
8
Fires
46
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
Not Rated/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ELECTRONIC STABILITY CONTROL (ESC)132
ENGINE125
ELECTRICAL SYSTEM91
VEHICLE SPEED CONTROL67
POWER TRAIN63
SEATS61
STEERING35
AIR BAGS34
SERVICE BRAKES34
UNKNOWN OR OTHER31
TRACTION CONTROL SYSTEM18
VISIBILITY16
FUEL/PROPULSION SYSTEM16
SUSPENSION16
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT14

Recalls (2)

14V35500023/06/2014

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain

12V37700003/08/2012

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

Recent Complaints

20201112FireENGINE

I WAS DRIVING AND A PART IN MY A/C BEGAN CLICKING LOUDLY, THEN THE AIR SHUT OFF COMPLETELY AND STARTED SMOKING. A LOUD NOISE CAME FROM WHERE THE A/C BLOWER MOTOR IS AND WITHIN MOMENTS THE ENTIRE CAR WAS ENGULFED IN FLAMES.

Mileage: 86,000

20201106CrashSTRUCTURE:BODY

ON MY FRONT LOWER CONTROL ARMS THE BRACKET THAT ATTACHES TO THE FRAME AND THE CONTROL ARM ITSELF HAS SNAPPED COMPLETELY OFF ON MY FRONT PASSENGER SIDE AND YOU CAN TELL THAT THE WELD THAT WAS PREVIOUSLY HOLDING IT ONTO THE FRAME ITSELF WAS A WEAK POINT IN THE WHOLE CROSS MEMBER FRONT K FRAME AND I FOUND IT VERY DANGEROUS I HAVE NO CLUE ON HOW TO FIX THIS AND WAS WONDERING IF YOU GUYS HAD A RECALL ON IT AND ARE WILLING TO FIX IT THIS IS A BIG PROBLEM AND VERY DANGEROUS I KNOW THAT I CANNOT HAVE IT

20201106CrashSTEERING

ON MY FRONT LOWER CONTROL ARMS THE BRACKET THAT ATTACHES TO THE FRAME AND THE CONTROL ARM ITSELF HAS SNAPPED COMPLETELY OFF ON MY FRONT PASSENGER SIDE AND YOU CAN TELL THAT THE WELD THAT WAS PREVIOUSLY HOLDING IT ONTO THE FRAME ITSELF WAS A WEAK POINT IN THE WHOLE CROSS MEMBER FRONT K FRAME AND I FOUND IT VERY DANGEROUS I HAVE NO CLUE ON HOW TO FIX THIS AND WAS WONDERING IF YOU GUYS HAD A RECALL ON IT AND ARE WILLING TO FIX IT THIS IS A BIG PROBLEM AND VERY DANGEROUS I KNOW THAT I CANNOT HAVE IT

20201106CrashSUSPENSION

ON MY FRONT LOWER CONTROL ARMS THE BRACKET THAT ATTACHES TO THE FRAME AND THE CONTROL ARM ITSELF HAS SNAPPED COMPLETELY OFF ON MY FRONT PASSENGER SIDE AND YOU CAN TELL THAT THE WELD THAT WAS PREVIOUSLY HOLDING IT ONTO THE FRAME ITSELF WAS A WEAK POINT IN THE WHOLE CROSS MEMBER FRONT K FRAME AND I FOUND IT VERY DANGEROUS I HAVE NO CLUE ON HOW TO FIX THIS AND WAS WONDERING IF YOU GUYS HAD A RECALL ON IT AND ARE WILLING TO FIX IT THIS IS A BIG PROBLEM AND VERY DANGEROUS I KNOW THAT I CANNOT HAVE IT

20200422CrashAIR BAGS

I WAS DRIVING AND A COP WAS BEHIND ME AND HE TURNED ON HIS LIGHTS WHEN I NOTICED HIS I TRIED TO MOVE INTO THE RIGHT LANE, AND WHEN I STARTED TO CHANGE LANES MY DRIVER WHEEL LOCKED AND IT SOUNDED AS IF I HIT MY BRAKES AND THE COP HIT ME MY CAR SPIN OUT OF CONTROL AND I HIT A TREE.

Mileage: 98,000

20200422CrashELECTRICAL SYSTEM

I WAS DRIVING AND A COP WAS BEHIND ME AND HE TURNED ON HIS LIGHTS WHEN I NOTICED HIS I TRIED TO MOVE INTO THE RIGHT LANE, AND WHEN I STARTED TO CHANGE LANES MY DRIVER WHEEL LOCKED AND IT SOUNDED AS IF I HIT MY BRAKES AND THE COP HIT ME MY CAR SPIN OUT OF CONTROL AND I HIT A TREE.

Mileage: 98,000

20200422CrashSUSPENSION

I WAS DRIVING AND A COP WAS BEHIND ME AND HE TURNED ON HIS LIGHTS WHEN I NOTICED HIS I TRIED TO MOVE INTO THE RIGHT LANE, AND WHEN I STARTED TO CHANGE LANES MY DRIVER WHEEL LOCKED AND IT SOUNDED AS IF I HIT MY BRAKES AND THE COP HIT ME MY CAR SPIN OUT OF CONTROL AND I HIT A TREE.

Mileage: 98,000

20191205CrashAIR BAGS

TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE THE CONTACT'S VEHICLE WAS AT A STOP, ANOTHER VEHICLE RAN A RED LIGHT AND COLLIDED DIRECTLY INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, NECK, CHEST, AND SHOULDER. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: MP19030877 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUS

20190920CrashUNKNOWN OR OTHER

I HAVE BEEN HAVING PROBLEMS OFF AN ON WITH SEVERAL ISSUES I DON'T KNOW IF IT'S SENSOR , WIRING, WHEEL, OR OTHER RELATED BUT I HAVE BEEN HAVING ISSUES WITH SERVICE STABIL TRAK, SERVICE AIRBAGS, TRACTION CONTROL, BRAKING RELATED, ETC. MOST RECENT HAS BEEN WITH SERVICE STABIL TRAK . I TOOK TO DEALERSHIP AND THEY SAID COMPUTER SHOWED THROTTLE BODY NEEDED REPLACED AND I'VE DONE THAT THEN A COUPLE WEEKS LATER SAME LIGHTS COMING ON ONLY THIS TIME DEALERSHIP SAYS IT'S THE RIGHT WHEEL SPEED SENSOR HARNES

Mileage: 79,000

20180212CrashAIR BAGS

"TAKATA RECALL" VEHICLE INVOLVED IN A REAR END COLLISION, WAS PUSHED INTO ONCOMING TRAFFIC AND HIT HEAD ON. AIR BAG NEVER DEPLOYED ADDITIONALLY THE BACK OF DRIVERS SEAT COLLAPSED INTO THE REAR SEAT

Mileage: 102,000

20180212CrashSEATS

"TAKATA RECALL" VEHICLE INVOLVED IN A REAR END COLLISION, WAS PUSHED INTO ONCOMING TRAFFIC AND HIT HEAD ON. AIR BAG NEVER DEPLOYED ADDITIONALLY THE BACK OF DRIVERS SEAT COLLAPSED INTO THE REAR SEAT

Mileage: 102,000

20170223FirePOWER TRAIN

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE TRANSMISSION EXPLODED WHILE THE VEHICLE WAS ON THE ROADWAY. THE CONTACT WAS ABLE TO SAFELY PUSH THE VEHICLE OUT OF THE WAY OF ONCOMING TRAFFIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,700.

Mileage: 36,700

20160621CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE WITH THE CONTACT'S FOOT ON THE BRAKE PEDAL, THE VEHICLE WAS STARTED AND PROCEEDED TO SHIFT FROM PARK TO DRIVE. THE VEHICLE STARTED TO ROLL BACKWARDS AND STRUCK THE VEHICLE IN ITS REAR. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,595.

Mileage: 77,595

20160509CrashAIR BAGS

G.M. REPLACED MY INGINTION SWITCH ON A NATIONAL RECALL. I WAS HIT IN LEFT REAR QTR. PANEL. I LOST ALL POWER AND COULD NOT STOP OR STEER THE CAR. I CAREENED ACROSS HIGHWAY AND RAN INTO A HOUSE. NO AIR BAGS DEPLOYED EITHER. G.M. SENT A TEAM TO RECOVER COMPUTER INFO AND HAS NOW TOLD ME THERE IS NO PROBLEM.

Mileage: 135,000

20160509CrashSERVICE BRAKES

G.M. REPLACED MY INGINTION SWITCH ON A NATIONAL RECALL. I WAS HIT IN LEFT REAR QTR. PANEL. I LOST ALL POWER AND COULD NOT STOP OR STEER THE CAR. I CAREENED ACROSS HIGHWAY AND RAN INTO A HOUSE. NO AIR BAGS DEPLOYED EITHER. G.M. SENT A TEAM TO RECOVER COMPUTER INFO AND HAS NOW TOLD ME THERE IS NO PROBLEM.

Mileage: 135,000

20160509CrashENGINE

G.M. REPLACED MY INGINTION SWITCH ON A NATIONAL RECALL. I WAS HIT IN LEFT REAR QTR. PANEL. I LOST ALL POWER AND COULD NOT STOP OR STEER THE CAR. I CAREENED ACROSS HIGHWAY AND RAN INTO A HOUSE. NO AIR BAGS DEPLOYED EITHER. G.M. SENT A TEAM TO RECOVER COMPUTER INFO AND HAS NOW TOLD ME THERE IS NO PROBLEM.

Mileage: 135,000

20151108CrashAIR BAGS

DRIVING AT APPROXIMATELY 60 MPH ON THE HIGHWAY, I WAS REAR ENDED, SPUN AROUND TWO TO THREE TIMES; HIT A GUARDRAIL HEAD ON BEFORE COMING TO A STOP; AIRBAGS NEVER DEPLOYED. THE IGNITION RECALL HAD BEEN FIXED OVER THE PAST SUMMER AT A LOCAL DEALERSHIP.

Mileage: 90,000

20151108CrashSTRUCTURE:BODY

DRIVING AT APPROXIMATELY 60 MPH ON THE HIGHWAY, I WAS REAR ENDED, SPUN AROUND TWO TO THREE TIMES; HIT A GUARDRAIL HEAD ON BEFORE COMING TO A STOP; AIRBAGS NEVER DEPLOYED. THE IGNITION RECALL HAD BEEN FIXED OVER THE PAST SUMMER AT A LOCAL DEALERSHIP.

Mileage: 90,000

20150522ELECTRONIC STABILITY CONTROL (ESC)

DRIVING ALONG AND CAR JUST ACCELERATED AND COULD NOT GET IT TO STOP OR SLOW DOWN. TRACTION CONTROL LIGHT CAME ON, ENGINE REDUCE POWER, LOW ENGINE POWER, SERVICE STABILITY TRAK, CHECK ENGINE LIGHT. I WAS PUSHING DOWN ON THE BRAKE TRYING TO GET THE CAR TO STOP OR AT LEAST SLOW DOWN BUT THE CAR SEEMS AS IF IT WAS GETTING FASTING THEN IT MADE A JERK AND I BUMPED MY HEAD AGAINST THE WINDOW, AND MY FOOT GOT STUCK UNDER THE PEDAL AND KNEE GOT JAMMED . MY MOM GOT HURT ALSO AND BEING JERKED BACK AND FOR

20150522UNKNOWN OR OTHER

DRIVING ALONG AND CAR JUST ACCELERATED AND COULD NOT GET IT TO STOP OR SLOW DOWN. TRACTION CONTROL LIGHT CAME ON, ENGINE REDUCE POWER, LOW ENGINE POWER, SERVICE STABILITY TRAK, CHECK ENGINE LIGHT. I WAS PUSHING DOWN ON THE BRAKE TRYING TO GET THE CAR TO STOP OR AT LEAST SLOW DOWN BUT THE CAR SEEMS AS IF IT WAS GETTING FASTING THEN IT MADE A JERK AND I BUMPED MY HEAD AGAINST THE WINDOW, AND MY FOOT GOT STUCK UNDER THE PEDAL AND KNEE GOT JAMMED . MY MOM GOT HURT ALSO AND BEING JERKED BACK AND FOR