2004 CHEVROLET IMPALA

1375 complaints filed with NHTSA.

1375
Complaints
80
Crashes
34
Fires
73
Injuries
0
Deaths

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM407
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL252
ENGINE71
EXTERIOR LIGHTING69
STEERING51
VEHICLE SPEED CONTROL38
SERVICE BRAKES36
UNKNOWN OR OTHER29
SERVICE BRAKES, HYDRAULIC29
ENGINE AND ENGINE COOLING28
AIR BAGS22
POWER TRAIN22
POWER TRAIN:AUTOMATIC TRANSMISSION21
EXTERIOR LIGHTING:HEADLIGHTS17
FUEL SYSTEM, GASOLINE16

Recalls (7)

15V70100026/10/2015

ENGINE AND ENGINE COOLING:ENGINE

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118,

04V28700023/06/2004

SERVICE BRAKES, HYDRAULIC

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

08E06300017/10/2008

STEERING

DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DU

09E00500017/02/2009

STEERING

DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN

07E02100012/03/2007

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES

CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

15V20100006/04/2015

ENGINE AND ENGINE COOLING:ENGINE

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manu

14V40000003/07/2014

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency

Recent Complaints

20210224FireENGINE

TL* THE CONTACT OWNED A 2014 CHEVEROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 65 MPH AND WHEN THE CONTACT WAS EXITING OFF THE EXIT RAMP, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT WAS ATTEMPTED TO PUSH THE VEHICLE TO SIDE OF THE ROAD WHEN THEY NOTICED SMOKE COMING FROM THE FRONT OF THE HOOD. THE CONTACT OPENED THE HOOD AND SAW A FIRE COMING FROM THE UNDERNEATH THE ENGINE. NO ONE WAS INJURED. THE FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE. A P

20210119CrashENGINE

MY IGNITION SWITCH HAS A RECALL THAT SOMETIMES TAKES FOREVER TO GET KEY TO TURN OVER, THE STEERING SHAFT AND KNUCKLES ALSO HAVE A RECALL THAT MAKE ME DRIFT AND SLIDE ON DRY ROADS, ENGINE AND COOLING SYSTEM AS WELL HAS RECALL.

Mileage: 130,000

20210119CrashFUEL/PROPULSION SYSTEM

MY IGNITION SWITCH HAS A RECALL THAT SOMETIMES TAKES FOREVER TO GET KEY TO TURN OVER, THE STEERING SHAFT AND KNUCKLES ALSO HAVE A RECALL THAT MAKE ME DRIFT AND SLIDE ON DRY ROADS, ENGINE AND COOLING SYSTEM AS WELL HAS RECALL.

Mileage: 130,000

20210119CrashSTEERING

MY IGNITION SWITCH HAS A RECALL THAT SOMETIMES TAKES FOREVER TO GET KEY TO TURN OVER, THE STEERING SHAFT AND KNUCKLES ALSO HAVE A RECALL THAT MAKE ME DRIFT AND SLIDE ON DRY ROADS, ENGINE AND COOLING SYSTEM AS WELL HAS RECALL.

Mileage: 130,000

20190729FireENGINE

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN HE WAS DRIVING AT 60 MPH, HEAT STARTED COMING THROUGH THE AIR DUCTS AND THE VEHICLE WAS SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER AND UPON LIFTING THE HOOD TO CHECK THE ENGINE, FLAMES BEGAN DISBURSING FROM THE ENGINE'S MANIFOLD. THE CONTACT THEN GRABBED A FLOOR MAT FROM HIS VEHICLE AND EXTINGUISHED THE FLAMES. THE CONTACT THEN RESTARTED THE VEHICLE AND THE CHECK ENGINE LIGHT ILLUMINATED, THE CONTACT THEN

Mileage: 170,000

20190117FireFUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, FLAMES APPEARED UNDER THE HOOD. A POLICE REPORT WAS FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO HOBSON CHEVROLET BUICK GMC (655 W SOUTHVIEW DR, MARTINSVILLE, IN 46151, (765) 792-4476) WHERE IT WAS DETERMINED TH

Mileage: 200,000

20170403AIR BAGS

DRIVING ON THE FREEWAY TRAVELING ABOUT 60-65 MPH AND THE AIRBAGS DEPLOYED FOR NO REASON. NO DAMAGE TO THE VEHICLE. THE PASSENGER AIRBAG DEPLOYED FIRST AND THEN 2-3 SECONDS LATER THE DRIVER AIRBAG DEPLOYED. POLICE WERE CALLED AND MADE A VIDEO REPORT OF THE CAR WITH AIR BAGS DEPLOYED.

Mileage: 104,000

20170227AIR BAGS

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. AFTER THE DEPLOYMENT, A SAFETY WARNING INDICATOR ILLUMINATED, BUT THE CONTACT WAS UNSURE OF WHICH ONE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE CONTACT SUSTAINED INJURIES TO THE LEFT HAND AND SHOULDER, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE POLICE WAS ON THE SCENE, BUT NO REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T

Mileage: 104,000

20170201FireSEATS

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS OPERATED AT 35 MPH, THE PASSENGER SIDE SEAT CAUGHT FIRE. THE CONTACT SAW SMOKE COMING FROM THE SEAT AND THEN FLAMES. THE CONTACT STATED THAT AFTER TURNING THE VEHICLE INTO THE OFF POSITION, THE FIRE EXTINGUISHED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SEAT HEATING ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE

Mileage: 80,000

20170115CrashSTRUCTURE:BODY

ON 01/03/2017, ON A BUSY SNOW PACKED INTERSECTION, WHEN THE LIGHT TURNED GREEN, I WAS PUSHED OFF THE ROAD BY A LARGE PICKUP TRUCK, INTO A CURB, WHICH CURB IS TALLER THAN MY IMPALA'S FRAME TO GROUND CLEARANCE. MY LEFT FRONT TIRE AND RIM WERE RUINED. THE DRIVER OF THE PICKUP CONTINUED NORTH LEAVING THE SCENE OF THE ACCIDENT. PRIOR TO GM'S BANKRUPTCY, MY IMPALA SS, WHICH WAS MADE IN CANADA, IS A RUSTY, POORLY PAINTED, HASTILY THROWN TOGETHER PIECE OF JUNK. IT NEEDS MANY USED PARTS WITH WHICH TO

Mileage: 57,800

20170115CrashELECTRICAL SYSTEM

ON 01/03/2017, ON A BUSY SNOW PACKED INTERSECTION, WHEN THE LIGHT TURNED GREEN, I WAS PUSHED OFF THE ROAD BY A LARGE PICKUP TRUCK, INTO A CURB, WHICH CURB IS TALLER THAN MY IMPALA'S FRAME TO GROUND CLEARANCE. MY LEFT FRONT TIRE AND RIM WERE RUINED. THE DRIVER OF THE PICKUP CONTINUED NORTH LEAVING THE SCENE OF THE ACCIDENT. PRIOR TO GM'S BANKRUPTCY, MY IMPALA SS, WHICH WAS MADE IN CANADA, IS A RUSTY, POORLY PAINTED, HASTILY THROWN TOGETHER PIECE OF JUNK. IT NEEDS MANY USED PARTS WITH WHICH TO

Mileage: 57,800

20170115CrashWHEELS

ON 01/03/2017, ON A BUSY SNOW PACKED INTERSECTION, WHEN THE LIGHT TURNED GREEN, I WAS PUSHED OFF THE ROAD BY A LARGE PICKUP TRUCK, INTO A CURB, WHICH CURB IS TALLER THAN MY IMPALA'S FRAME TO GROUND CLEARANCE. MY LEFT FRONT TIRE AND RIM WERE RUINED. THE DRIVER OF THE PICKUP CONTINUED NORTH LEAVING THE SCENE OF THE ACCIDENT. PRIOR TO GM'S BANKRUPTCY, MY IMPALA SS, WHICH WAS MADE IN CANADA, IS A RUSTY, POORLY PAINTED, HASTILY THROWN TOGETHER PIECE OF JUNK. IT NEEDS MANY USED PARTS WITH WHICH TO

Mileage: 57,800

20160304CrashAIR BAGS

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE VEHICLE BUT THE AIR BAGS FAILED TO DEPLOY. THE DETAILS OF THE CRASH WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER SUSTAINED A CONCUSSION FROM HITTING HER HEAD ON THE STEERING WHEEL OF THE VEHICLE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

Mileage: 170,000

20160222FireENGINE

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ENGINE CAUGHT FIRE. THE CONTACT SMELLED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES SUSTAINED. THE CONTACT AND HER HUSBAND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 136,000.

Mileage: 136,000

20160201FireENGINE

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THERE WAS A FUME ODOR THAT EMITTED IN AND OUTSIDE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. VIN TOOL CON

Mileage: 170,000

20160126FireSERVICE BRAKES

WHILE DRIVING DOWN THE HIGHWAY I SAW SOME SMOKE OR STEAM COMING FROM UNDER THE RIGHT DASH . I DIDN'T KNOW WHAT IT WAS , SO I CHECK MY GAUGES AND EVERY THING LOOKED OK , I CONTINUE TO DRIVING TRYING TO MAKE IT TO MY MOTHERS HOUSE. THE CAR CUT ITSELF OFF AND I SHIFT TO N AND ROLL INTO THE DRIVEWAY. I GOT OUT WENT INTO THE HOUSE FOR A COUPLE OF MIN. WHEN I RETURN THE CAR WAS SMOKING , I DASH WATER ON TOP OF THE HOOD BUT THE SMOKE TURN INTO FLAMES THAT'S WHEN I CALLED 911. HELP CAME AND WAS ABLE TO

Mileage: 132,000

20160126FireENGINE

WHILE DRIVING DOWN THE HIGHWAY I SAW SOME SMOKE OR STEAM COMING FROM UNDER THE RIGHT DASH . I DIDN'T KNOW WHAT IT WAS , SO I CHECK MY GAUGES AND EVERY THING LOOKED OK , I CONTINUE TO DRIVING TRYING TO MAKE IT TO MY MOTHERS HOUSE. THE CAR CUT ITSELF OFF AND I SHIFT TO N AND ROLL INTO THE DRIVEWAY. I GOT OUT WENT INTO THE HOUSE FOR A COUPLE OF MIN. WHEN I RETURN THE CAR WAS SMOKING , I DASH WATER ON TOP OF THE HOOD BUT THE SMOKE TURN INTO FLAMES THAT'S WHEN I CALLED 911. HELP CAME AND WAS ABLE TO

Mileage: 132,000

20151222FireENGINE

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT SMELLED BURNING OIL COMING FROM THE VEHICLE WITHOUT WARNING. IN ADDITION, SMOKE EMITTED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 116,000.

Mileage: 116,000

20151221FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. TWO YEARS AGO, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTS DIMMED WITHOUT WARNING. TWO DAYS LATER, THE CONTACT SMELLED A BURNING ODOR AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A TUNE UP. THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS NEVER THE SAME AFTER THE TUNE UP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. THE CONT

Mileage: 128,000

20151221FireENGINE

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. TWO YEARS AGO, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTS DIMMED WITHOUT WARNING. TWO DAYS LATER, THE CONTACT SMELLED A BURNING ODOR AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A TUNE UP. THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS NEVER THE SAME AFTER THE TUNE UP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. THE CONT

Mileage: 128,000