Total Complaints
1104 filings
CHEVROLET CRUZE · model year
1104 NHTSA complaints, 67 crash reports, and 7 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2011CHEVROLETCRUZE carries 1104 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 67 crashes, 30 fires, 64 injuries, and 4 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2011 CRUZE is engine with 252 filings, followed by power train (171) and electrical system (88). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 7 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 57 investigation files overlapping the 2011 CRUZE, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
1104 filings
Crashes Reported
67 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ENGINE | 252 |
| POWER TRAIN | 171 |
| ELECTRICAL SYSTEM | 88 |
| ELECTRONIC STABILITY CONTROL (ESC) | 75 |
| UNKNOWN OR OTHER | 74 |
| VEHICLE SPEED CONTROL | 68 |
| SERVICE BRAKES | 61 |
| STEERING | 48 |
| AIR BAGS | 38 |
| FUEL/PROPULSION SYSTEM | 37 |
| ENGINE AND ENGINE COOLING | 34 |
| VISIBILITY/WIPER | 21 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 16 |
| SERVICE BRAKES, HYDRAULIC | 11 |
| STRUCTURE:BODY | 9 |
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
ENGINE AND ENGINE COOLING
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RES
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the aff
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INT
STEERING:GEAR BOX:SHAFT SECTOR
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
STEERING
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
ELECTRICAL SYSTEM:IGNITION
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 201
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving 25-35 MPH, the vehicle failed to shift into the intended gear and then stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 230,000.
Mileage: 230,000
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving 25-35 MPH, the vehicle failed to shift into the intended gear and then stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 230,000.
Mileage: 230,000
When I start my vehicle and go over a certain speed it show service abs system it also makes a grinding sound when breaking before that speed is hit it also has a wobbleing steering wheel when breaking at high speeds also when accelerating it will sometimes show engine power reduced after presing the gas pedal
When I start my vehicle and go over a certain speed it show service abs system it also makes a grinding sound when breaking before that speed is hit it also has a wobbleing steering wheel when breaking at high speeds also when accelerating it will sometimes show engine power reduced after presing the gas pedal
When I start my vehicle and go over a certain speed it show service abs system it also makes a grinding sound when breaking before that speed is hit it also has a wobbleing steering wheel when breaking at high speeds also when accelerating it will sometimes show engine power reduced after presing the gas pedal
The contact owns a 2011 Chevrolet Cruze. The contact stated that on two separate occasions while driving at undisclosed speeds, the vehicle shut off unintendedly and without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not yet been contacted regarding the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 129,000.
Mileage: 129,000
The contact owns a 2011 Chevrolet Cruze. The contact stated that on two separate occasions while driving at undisclosed speeds, the vehicle shut off unintendedly and without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not yet been contacted regarding the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 129,000.
Mileage: 129,000
The engine is leaking oil. There are clearly known issues with this engine such as oil leaks and engine fires. There was a previous recall on this issue that says complete but we are still having the same issue. The Chevrolet corporate office and dealerships do not want to take responsibility.
The contact owns a 2011 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the RPM increased and there was a burning oil odor on the interior of the vehicle. No warning light was illuminated. The contact stopped and parked the vehicle. The contact performed an inspection under the hood and when the oil cap was removed, the contact noticed a whistling sound. The vehicle was taken to an independent mechanic where it was diagnosed with a failed intake manifold. The contact was informed that the intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.
Mileage: 67,000
The contact owns a 2011 Chevrolet Cruze. The contact stated that the brake lights, power locks, and windshield wipers were inoperable. The contact stated that the ignition key failed to disengage after turning off the vehicle. The contact had to hold a button underneath the steering panel to be able to remove the key. The vehicle was taken to an independent mechanic where the contact was informed that the Body Control Module (BCM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Mileage: 130,000
Vehicle does not shift gears, jumpy, sluggish, disengages then jerks back into gear. Hazard when trying to pickup speed to accelerate into highway traffic. Does not engage in reverse gear at times, have to turn vehicle off, wait a few minutes then turn vehicle back on for reverse gear to engage. Sometimes when vehicle is in park, vehicle will not start, have to fidget with gear and key, sometimes for several minutes before it will register in park and allow you to start the vehicle. When on highway transmission will jolt and jerk making you think you have lost your transmission on the roadway. This is a major hazard for my daughter who drives this vehicle to college. I am aware of a lift plate that can be installed to fix this problem that has existed in all 2011 Chevy Cruze s since they were manufactured. NHTSA Bulletin issued Oct. 10, 2024 NHTSA ID#11010651 Manufacture Communication #24-NA-223 Bulletin to all technicians for an alternative procedure for a lift plate that can b
I was hit side impact my airbags didnât deploy in the car they deployed under the hood I was hit by a vehicle doing approximately 50 miles an hour the airbag that was supposed to go off went off under the hood instead of in the car
Watery oil looking liquid making puddles under car. Orange fluid seen pooling from above. Head gasket blown?
Losing coolant seems like blown head gasket
While driving home on the interstate after work, I was travelling at around 65 miles per hour, with the cruise control set at that speed. In an instant I lost all engine power and began to slow down very rapidly. A quick look to the rearview mirror to ensure nothing was approaching the rear of my vehicle, I found that I could see nothing except grey and white smoke behind me from all three mirrors. I was forced to remove myself from the highway for fear of causing an accident by blinding drivers with the smoke coming from my exhaust, and I was able to use the service road to get to the next fueling station. Upon arrival, I opened the hood and found that oil had sprayed out of every available portal in the engine, it exited through the vacuum lines, pressure sensors onto my alternator, saturated my serpentine belt as well as everything else ion the engine compartment. I noticed most of the oil came from a round hole behind the oil filler cap through a busted vacuum diaphragm that had bl
While driving home on the interstate after work, I was travelling at around 65 miles per hour, with the cruise control set at that speed. In an instant I lost all engine power and began to slow down very rapidly. A quick look to the rearview mirror to ensure nothing was approaching the rear of my vehicle, I found that I could see nothing except grey and white smoke behind me from all three mirrors. I was forced to remove myself from the highway for fear of causing an accident by blinding drivers with the smoke coming from my exhaust, and I was able to use the service road to get to the next fueling station. Upon arrival, I opened the hood and found that oil had sprayed out of every available portal in the engine, it exited through the vacuum lines, pressure sensors onto my alternator, saturated my serpentine belt as well as everything else ion the engine compartment. I noticed most of the oil came from a round hole behind the oil filler cap through a busted vacuum diaphragm that had bl
While driving home on the interstate after work, I was travelling at around 65 miles per hour, with the cruise control set at that speed. In an instant I lost all engine power and began to slow down very rapidly. A quick look to the rearview mirror to ensure nothing was approaching the rear of my vehicle, I found that I could see nothing except grey and white smoke behind me from all three mirrors. I was forced to remove myself from the highway for fear of causing an accident by blinding drivers with the smoke coming from my exhaust, and I was able to use the service road to get to the next fueling station. Upon arrival, I opened the hood and found that oil had sprayed out of every available portal in the engine, it exited through the vacuum lines, pressure sensors onto my alternator, saturated my serpentine belt as well as everything else ion the engine compartment. I noticed most of the oil came from a round hole behind the oil filler cap through a busted vacuum diaphragm that had bl
The contact owns a 2011 Chevrolet Cruz. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot (H). Upon checking the coolant level, the contact discovered that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, the failure returned, and the coolant immediately leaked out of the vehicle. The contact refilled the coolant reservoir a second time and drove to an independent mechanic. A diagnostic test was performed that showed that a cracked tube under the coolant had caused a gasket to blow, leading to the coolant leak. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.
Mileage: 96,000
The main seal
The contact owns a 2011 Chevrolet Cruze. The contact stated while attempting to leave a parking lot, the gear shifter was shifted to drive but the transmission remained in reverse. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000. The VIN was not available.
Mileage: 130,000
Loss of motive power due to engine failure
Loss of Motive Power due to the Battery Energy Control Module
Electric Vehicle Battery Fires
Outboard Front Seat Belt Anchor Cable Failure
Fuel Line Leak
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.