Total Complaints
60 filings
BUICK LUCERNE · model year
60 NHTSA complaints, 4 crash reports, and 2 active recalls for this specific cohort.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
The 2011BUICKLUCERNE carries 60 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 4 crashes, 6 fires, 7 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 5/5 front crash, 2/5 side crash, and 5/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2011 LUCERNE is electrical system with 20 filings, followed by vehicle speed control (4) and service brakes (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 1 investigation file overlapping the 2011 LUCERNE. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
60 filings
Crashes Reported
4 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 20 |
| VEHICLE SPEED CONTROL | 4 |
| SERVICE BRAKES | 4 |
| ENGINE | 3 |
| FUEL/PROPULSION SYSTEM | 3 |
| VISIBILITY | 2 |
| STEERING | 2 |
| POWER TRAIN | 2 |
| FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP | 2 |
| TIRES | 1 |
| SERVICE BRAKES, HYDRAULIC | 1 |
| ENGINE AND ENGINE COOLING | 1 |
| ENGINE AND ENGINE COOLING:ENGINE | 1 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 1 |
| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 1 |
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certai
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010-2011 DTS AND BUICK LUCERNE VEHICLES EQUIPPED WITH V8 ENGINES. THE STARTER OR ALTERNATOR CABLE IS IN CONTACT WITH THE POWER STEERING RETURN LINE. IF EITHER THE STARTER OR ALTERNATOR CABLE IS CONTACTING THE POWER STEERING RETURN LINE, THE CABLE COU
The contact owns a 2011 Buick Lucerne. The contact stated that while using the front driver's side interior door handle to exit the vehicle, there was an abnormal cracking sound coming from the door. The contact stated that the failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where the front driver's side door handle was replaced approximately 4-5 times. The vehicle was recently repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.
Mileage: 28,000
Passenger rear tire blew out the side wall all around the tire. The dealer that installed the tire has it for warranty. It was an large noise and I was able to pull to the side of the road immediately without loosing control. Yes the problem was reported to the dealer that put the new Falken tires on my car in September of 2025. The tires only had about 2,000 miles. My tire has tire pressure monitors on it, they did not alert me to a low tire pressure. I do have a few pictures of the tire showing the whole side wall blew out all around the tire. I am concerned for the safety of my family and anyone else that has this tire. I still have 4 of these tires on my car and I am worried that if another one blew out, it could end up in a serious crash.
Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.
Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.
Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.
The contact owns a 2011 Buick Lucerne. The contact stated that after several attempts the vehicle failed to start-up without warning. Upon investigation, the contact linked the failure to the circuit board which was in the rear back seat. The contact stated that the rear seat latches had rubbed against the circuit box, causing the circuit to overheat. The circuit board was replaced. The contact then stated that upon entering his vehicle while in a parking lot, blueish colored smoke was coming from the vehicle. The contact removed the back seat and saw that the circuit board had started melting. The Police were first called to the scene and the Fire Department then arrived and was able to extinguish the smoke before the circuit board caught on fire. Neither a Police report nor a Fire report was filed. The vehicle was towed to the dealer where it remained. The manufacturer was also notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was 1
Mileage: 198,000
ABS LIGHT AND STABILITY CONTROL LIGHT ON. SO I HAVE NO ABS FUNCTION OF THE BRAKES. HAD FRONT WHEEL BEARING REPLACED BUT DIDN'T FIX THE ISSUE. ABS AND TRACTION CONTROL MODULE LIGHT STILL ON.
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE BRAKE LINE WAS FRACTURED. THE CONTACT NOTICED THE FAILURE WHILE HIS WIFE WAS REVERSING OUT OF A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND DROVE TO HIS DESTINATION. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN SAW BRAKE FLUID LEAKING FROM THE BRAKE LINE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE BRAKE HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT MENTION THAT THE PASSENGER SIDE BRAKE HOSE SHOWED EVIDENCE OF A FRACTURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,465.
Mileage: 102,465
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE BRAKE LINE WAS FRACTURED. THE CONTACT NOTICED THE FAILURE WHILE HIS WIFE WAS REVERSING OUT OF A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND DROVE TO HIS DESTINATION. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN SAW BRAKE FLUID LEAKING FROM THE BRAKE LINE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE BRAKE HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT MENTION THAT THE PASSENGER SIDE BRAKE HOSE SHOWED EVIDENCE OF A FRACTURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,465.
Mileage: 102,465
BRAKE LINE EXPERIENCED A CATASTROPHIC FAILURE RESULTING IN A RAPID LOSS OF ALL BRAKE FLUID AND COMPLETE LOSS OF BRAKES WHILE ON A CITY STREET. CAR WAS TOWED TO THE REPAIR SHOP WHERE IT WAS DETERMINED THAT ALL BRAKE LINES WERE SEVERELY RUSTED FROM THE OUTSIDE AND ONE HAD FAILED. THIS CAR WAS ALWAYS GARAGE KEPT AND VERY INFREQUENTLY DRIVEN ON SALTED STREETS. ALL BRAKE HAD TO BE REPLACED. I THINK IT IS UNREASONABLE THAT BRAKE LINES SHOULD RUST OUT AND CAUSE SUCH A FAILURE. SOMEONE COULD HAVE BEEN KILLED. A PERSON DOES NOT THINK OF THEIR BRAKE LINES AS REQUIRING CONSTANT INSPECTION, LIKE ONE MIGHT KEEP AN EYE ON THE TREAD ON THEIR TIRES.
Mileage: 37,000
ENGINE STOPPED RUNNING WITH NO WARNING. IT WAS REPAIRED BY THE DEALER AT NO COST UNDER TECHNICAL SERVICE BULLETIN (TSB) 15-NA-051. IN ADDITION TO THE REPAIRS SPECIFIED IN THE TSB, THE DEALER HAD TO REPLACE THE REAR FUSE BOX AND REPAIR THE WIRE TO THE FUEL PUMP BECAUSE THEY WERE BOTH DAMAGED DUE TO OVERHEATING. THIS IS A FIRE HAZARD WHICH SHOULD HAVE BEEN MADE A RECALL INSTEAD OF AN EXTENDED WARRANTY.
Mileage: 58,000
THE CAR WOULD NOT START WHEN I ATTEMPTED TO START IT TO GO TO WORK AND HAD TO BE TOWED IN FOR REPAIRS. THE FUEL PUMP WAS FOUND TO NEED TO BE REPLACED. ONE WEEK LATER THE CAR AGAIN WOULD NOT START AND HAD TO BE TOWED FOR REPAIRS. THE PROBLEM THIS TIME WAS THE REAR FUSE BOX THAT WAS SHORTED OUT DUE TO THE BRACKET RUBBING AGAINST IT, WHICH SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL. A RECALL SEEMS TO BE INDICATED BECAUSE OF THIS.
THE FUSE BOX THAT IS UNDER THE BACK SEAT KEEPS SHORTING OUT THE RELAY FOR MY FUEL PUMP. SOMETIMES MY CAR STARTS SOMETIMES IT DOESN'T.
Mileage: 146,000
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE KEY FOB DID NOT WORK. WHEN THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE WITH THE KEY FOB, SHE BECAME LOCKED INSIDE THE VEHICLE. THE CONTACT HAD TO MANUALLY UNLOCK THE DOOR ON THE PASSENGER SIDE TO EXIT THE VEHICLE. IN ADDITION, THE ELECTRICAL SYSTEM DID NOT WORK AND THE CONTACT SMELLED A BURNING ODOR. ALSO, THE VEHICLE MADE GRINDING AND CLICKING SOUNDS EVEN WITH IT BEING OFF. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER THAT DESCRIBED THE FAILURES. THE CONTACT CALLED COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) AND WAS INFORMED TO HAVE THE VEHICLE TOWED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Mileage: 112,000
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO BUICK GMC OF BEAVERTON (503-298-4062, LOCATED AT 9155 SW CANYON RD, PORTLAND, OR 97225) WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BLOCK IN THE FUEL PUMP RELAY MELTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Mileage: 109,000
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONCERNING THE FUEL PUMP OR FUEL PUMP RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Mileage: 82,000
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONCERNING THE FUEL PUMP OR FUEL PUMP RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Mileage: 82,000
ON 9/1/18 I DROVE MY CAR ALL MORNING LATE THAT NIGHT WHEN I WENT TO DRIVE AGAIN IT WOULDN'T START AND I COULD SMELL A LITTLE BURNING. CHECKED THE FUSE BOX AND IT HAD BLEW OUT A COUPLE OF FUSES SO WE CHANGED THEM. 3DAYS LATER IT DID THE SAME THING WE CHANGED THE FUSES AGAIN AND ONCE AGAIN THE BLEW NOW WHEN WE CHANGED THEM IT WON'T START AT ALL. I HAD TO KEEP CHANGING THE FUEL PUMP FUSE AND A DEALER SAID IT WAS BECAUSE OF THE METAL OF THE SEAT TOUCHING THE BOX .
Mileage: 106,000
CAR WAS STATIONARY, AND ATTEMPTED TO START. ENGINE WAS NOT GETTING GAS. DEALER IDENTIFIED REAR FUSE BOX/FUEL PUMP RELAY WAS SHORTED OUT. HE STATED THIS COULD HAPPEN AT ANY TIME- STATIONARY OR GOING HIGHWAY SPEEDS. SHORT IN FUSE BOX COULD RESULT IN FIRE. SHORT WAS PROBABLY CAUSED BY REAR SEAT BRACKET RUBBING ON FUSE BOX, AS EVIDENCED BY MARKINGS ON FUSE BOX. THERE ARE MANY SIMILAR COMPLAINTS ON THIS SAME ISSUE ON INTERNET SITES. WHY HAS THIS NOT BEEN INVESTIGATED?
Mileage: 83,000
A MANUFACTURER DEFECT EXISTS IN THE AREA OF THE REAR FUSE BOX LOCATED UNDER THE REAR SEAT ON THE LEFT SIDE. THE SEAT BRACKET APPLIES PRESSURE TO THE FUSE BOX COVER DEFLECTING IT FROM ITS STANDARD POSITION. THIS DEFLECTION PUTS LATERAL PRESSURE ON THE FUEL PUMP RELAY. THIS LATERAL FORCE CAUSE AN WEAKED CONTACT BETWEEN THE RELAY AND THE FUSE BOX CONNECTORS. INCREASED ELECTRICAL RESISTANCE CAUSES THE RELAY TO OVERHEAT AND MELT ITS BASE AND FUSE BOX. THE HEAT IS INTENSE ENOUGH TO CASE THE CONTACT PINS OF THE RELAY, AND SOCKET OF THE FUSE BOX AND SOFTENS THE METAL FURTHER DEGRADING THE CONTINUITY AND INCREASING RESISTANCE. THIS MANDATES A REPLACEMENT OF THE FUSE BOX SINCE SIMPLY REPLACING THE RELAY AFTER THE HEAT DAMAGE MAY NOT BE SUFFICIENT TO REMEDY THE DEFECT. A MANUFACTURER TSB EXHISTS HOWEVER, THIS COMPONENT IS MORE LIKELY TO FAIL ON A LONGER HIGH SPEED DRIVE. IF IT FAILS AT SPEED, VEHICLE CONTROL ISSUES MAY ARISE AMONG WITH DRIVER PANIC WHEN THE ENGINE STALLS AT HIGHWAY SPEEDS.
Mileage: 123,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.