Total Complaints
29 filings
BMW 328I · model year
29 NHTSA complaints, 3 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1997BMW328I carries 29 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 1 injury, and 1 fatality. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1997 328I is structure:body:door with 3 filings, followed by engine and engine cooling:cooling system:radiator assembly (3) and electrical system:12v/24v/48v battery (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 2 investigation files overlapping the 1997 328I. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
29 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STRUCTURE:BODY:DOOR | 3 |
| ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY | 3 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 2 |
| VEHICLE SPEED CONTROL | 2 |
| TIRES | 2 |
| AIR BAGS:FRONTAL | 2 |
| ELECTRICAL SYSTEM | 2 |
| POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH | 1 |
| WHEELS | 1 |
| ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR | 1 |
| TIRES:SIDEWALL | 1 |
| AIR BAGS | 1 |
| SEAT BELTS:FRONT:BUCKLE ASSEMBLY | 1 |
| SEATS | 1 |
| BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT | 1 |
AFTER SEEING YET ANOTHER REAR END COLLISION, I WOULD LIKE TO MAKE A SUGGESTION I HAVE HAD IN MIND FOR A LONG TIME. I BELIEVE WE CAN REDUCE THE INCIDENCE OF SUCH ACCIDENTS, BY FLASHING THE STOP SIGNALS WHENEVER THE BRAKES ARE ON AND THE CAR IS STOPPED ( REQUIRES A SPEED SENSOR, OF COURSE). MANUAL FLASHING ELECTRONICS EXISTS IN EVERY MODERN CAR, BUT IS NOT NORMALLY USED WHEN STOPPED ON THE ROADWAY.
THE LOCKING DEVICE ON A 1997 BMW 328I INTERMITTENTLY MAKES IT IMPOSSIBLE FOR OCCUPANTS TO EXIT THE VEHICLE IF IT IS LOCKED WHILE OCCUPIED. THIS IS A SAFETY RISK, WHICH CREATES A HIGH DANGER AND SEVERITY OF RISK OF INJURY OR DEATH TO CONSUMERS AND/OR USERS OF THE VEHICLE IF AN OCCUPANT STAYS IN A VEHICLE THAT IS LOCKED. DESPITE KNOWLEDGE OF THIS SAFETY RISK, BMW FAILED TO CORRECT THIS DEFECT AND ADVISE OR WARN PURCHASERS OR POTENTIAL USERS, INCLUDING THE PURCHASERS, OWNERS AND/OR USERS OF THE SUBJECT 1997 BMW 328I, BY PROVIDING ADEQUATE WARNINGS AND/OR NOTICES OF THE SEVERE RISK OF INJURY OR DEATH IF AN OCCUPANT STAYS IN A VEHICLE THAT IS LOCKED. ON OR ABOUT SEPTEMBER 11, 2013, A HOT AND SUNNY DAY, A FEMALE YOUTH WHO WAS AN OCCUPANT OF A 1997 BMW 328I, BECAME TRAPPED IN THE SUBJECT 1997 BMW 328I THAT WAS LOCKED. IT WAS IMPOSSIBLE FOR THE YOUTH TO EXIT THE VEHICLE, AND SHE ULTIMATELY SUCCUMBED TO HEAT STROKE AND DIED WHILE TRAPPED IN THE VEHICLE.
1997 BMW 328IS WITH 179K MILES. AFTER DRIVING FOR MORE THAN 30 MINUTES (HIGHWAY OR CITY), MY STEERING WHEEL WILL BIND OR GET TIGHT IN A TURN. AFTER MUSCLING THROUGH THE TURN SO I DON'T CRASH, THE STEERING WHEEL "POPS" AND RETURNS TO NORMAL OPERATION. THIS HAS BEGAN TO HAPPEN DAILY AND I AM CONCERNED FOR MY SAFETY AS WELL AS ANYONE IN THE CAR WITH ME! *TT
Mileage: 178,835
I WAS TOLD TODAY THAT MY CAR IS NOT SAFE AS THE FRONT SWAY BAR MOUNTS HAVE RUSTED THROUGH. *TR
1997 BMW 328I LESS THAN 80,000 MILES. DRIVING 40MPH WITH CRUISE CONTROL ON. SNOWING BUT STRAIGHT LEVEL CONCRETE ROAD. APPROACHING ASPHALT CURVE ENTERING SMALL MOUNTAIN VILLAGE, I TAPPED BRAKE TO DISENGAGE CRUISE. IT DIDN'T DISENGAGE SO HIT IT HARDER. CRUISE STARTED TO ACCELERATE AND THREW CAR INTO A SKID. TRIED STEERING COLUMN LEVER, NO EFFECT. CRUISE NOW ACCELERATED STRONGLY, SPUN CAR 180, CAR SLID INTO DITCH AT UNDER 30MPH AND FLIPPED OVER. CAR DRIVEN BACK 600 MILES TO HOME BUT TOTAL LOSS FROM CRUSHED IN ROOF. BMW HAS POSSESSION OF THE CAR PENDING PRODUCT SPECIALIST REVIEW. CRUISE HAD STARTED ACTING ERRATIC ON 4-5 OCCASIONS EARLIER THAT WEEK BEING RELUCTANT TO DISENGAGE WITH TWO DIFFERENT DRIVERS. AFTER ACCIDENT 3 WITNESSED THAT BRAKE LIGHTS FAILED TO LIGHT WITHOUT EXCESSIVE PETAL PRESSURE. MANY BMW OWNER REPORTS OF SAME PROBLEM ON INTERNET FROM BRITAIN. BMW SERVICE ADVISOR STATED IT WAS PROBABLY THE SWITCH STARTING TO FAIL. BMW DEALER NOW HAS CAR AND BMW CORPORATE APPEARS TO HAVE
Mileage: 78,000
TL*THE CONTACT OWNS A 1997 BMW 328I CONVERTIBLE. DUE TO HIS BODY STATURE, THE CONTACT WOULD HAVE TO LEAN THE SEAT BACK IN ORDER TO USE THE SEAT BELT EFFECTIVELY. HE CONSULTED THREE DEALERS FOR SEAT BELT EXTENDERS, BUT NONE HAD THEM AVAILABLE OR WERE NOT BEING SOLD. THE MANUFACTURER STATED THAT THEY DID NOT HAVE SEAT BELT EXTENDERS FOR THAT MODEL. THE CURRENT MILEAGE WAS 159,882 AND FAILURE MILEAGE WAS APPROXIMATELY 159,800.
Mileage: 159,800
PLASTIC RADIATOR BROKE AT UPPER HOSE CONNECTION, CAUSING SUDDEN TOTAL LOSS OF COOLANT AND ENGINE STOPPING IN HEAVY FREEWAY TRAFFIC. THIS LED TO A VERY DANGEROUS RESCUE BY CALTRANS TRUCK AFTER AN HOUR OF EXPOSURE TO HIGH-SPEED TRAFFIC.
Mileage: 69,042
SUDDEN FAILURE OF IGNITION COIL RESULTING IN A SHAKING/VIBRATING VEHICLE. WHILE ACCELLERTING IN CITY TRAFFIC THE CAR CAN LUNGE AND JERK WHILE ACCELLERATING, RESULTING IN UNPREDICTABLE ACCELLERATION. IN CITY TRAFFIC THIS IS VERY DANGEROUS. I HAVE INVESTIGATED THE IGNITION COILS FOR BMW 3 SERIES CARS AND IT APPEARS THEY FAIL A LOT, YET THERE IS NO RECALL CAMPAIGN! AFTER INVESTIGATING FURTHER IT APPEARS BMW HAS SOME RECALL CAMPAIGNS FOR SOME OF THE NEWER CARS. THEY SUGGEST REPLACING ALL IGNITION COILS WITH A NEW BOSCH MODEL. MY CAR HAS BREMI MODEL COILS (PART NO. F3000-86682) AND THERE IS NO BOSCH SUBSTITUTE ACCORDING TO THE BMW DEALER (PLAZA MOTORS IN ST. LOUIS, MO). I FOUND AN EPA RECALL NUMBER FOR THE BREMI COILS FOR ANOTHER MODEL BMW AT THIS WEB SITE: REFERENCE: HTTP://WWW.EPA.GOV/OTAQ/CERT/RECALL/420B04018.PDF EPA# 2061 IT DESCRIBES AN INTERNAL FAILURE AS FOLLOWS: "BECAUSE OF PRODUCTION PROCESS FAILURES, THE IGNITION COIL OF ONE SUPPLIER (BREMI)MAY HAVE AN INTER
Mileage: 50
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING ANOTHER VEHICLE HIT ON THE RIGHT SIDE, AND DRIVER'S SIDE AIR BAG DIDN'T DEPLOY. *AK
TURNED ENGINE OFF, AND WENT INTO STORE, AND HEARD AN EXPLOSION. CONSUMER STATED DRIVER'S SIDE AIRBAG DEPLOYED FOR NO REASON. *AK THE DEALER SAID THAT THE WIRING HARNESS MELTED AND CAUSED A SHORT CIRCUIT IN TURN DEPLOYING THE AIR BAG. *JG
WHILE DRIVER WAS SITTING IN VEHICLE, SOMETHING UNEXPECTEDLY ACTIVATED THE ALARM SYSTEM, DOORS WOULD NOT UNLOCK FROM THE INSIDE OR THE OUTSIDE, HORN ALSO BECAME INOPERABLE. *JB
WHILE DRIVER WAS SITTING IN VEHICLE, SOMETHING UNEXPECTEDLY ACTIVATED THE ALARM SYSTEM, DOORS WOULD NOT UNLOCK FROM THE INSIDE OR THE OUTSIDE, HORN ALSO BECAME INOPERABLE. *JB
WHILE DRIVER WAS SITTING IN VEHICLE, SOMETHING UNEXPECTEDLY ACTIVATED THE ALARM SYSTEM, DOORS WOULD NOT UNLOCK FROM THE INSIDE OR THE OUTSIDE, HORN ALSO BECAME INOPERABLE. *JB
THERMOSTAT MALFUNCTIONED, CAUSING VEHICLE TO OVERHEAT, AND RADIATOR TO BLOW. *AK THE BATTERY LIGHT ILLUMINATED AND TRIM UNDER THE REAR OF THE DRIVER SEAT WAS LOOSE. *ET
THERMOSTAT MALFUNCTIONED, CAUSING VEHICLE TO OVERHEAT, AND RADIATOR TO BLOW. *AK THE BATTERY LIGHT ILLUMINATED AND TRIM UNDER THE REAR OF THE DRIVER SEAT WAS LOOSE. *ET
THERMOSTAT MALFUNCTIONED, CAUSING VEHICLE TO OVERHEAT, AND RADIATOR TO BLOW. *AK THE BATTERY LIGHT ILLUMINATED AND TRIM UNDER THE REAR OF THE DRIVER SEAT WAS LOOSE. *ET
PASSENGER'S SIDE SEAT BELT BUCKLE HOUSING PORTION DOES NOT HOLD LATCH PLATE IN BUCKLE HOUSING MECHANISM. LATCH PLATE POPS OUT OF BUCKLE. CONSUMER HAS CONTACTED DEALER, DEALER HAS REPLACED BUCKLE. *AK CONSUMER HAD TO PAY TO REPLACE THE FAILED HOUSING. *SLC
IT HAPPENED AT 3:50 PM, PACIFIC STANDARD TIME, JANURAY 26, 2001, FREEWAY 91 HEADING EAST, PASSED FREEYWAY 710, AT THE EXIT OF ATLANTIC. I WAS LUCKY TO PULL OVER AND MY COLLEAGUE WAS FOLLOWED ME AT THE INCIDENT HAPPENED. SHE WITNESSED EVERY THING. THE METRO (MTA) TOW TRUCK PASSED BY 15 MINUTES LATER AND CHANGED THE SPARE TIRE FOR ME. A PIECE OF TIRE WAS FLYING AWAY AND CAUSED THE MUFFLER AND THE LEFT SIDE REAR BUMPER SEVERE DAMAGE. I HAVE TAKEN A ROLL OF PICTURES AFTERWARDS. I WILL SEND YOU A DETAILED TIRE'S SPEC. TOMORROW. *AK( DOT NUMBER: )
ODI #740028. NO SAFETY DEFECT MENTIONED. *AK (DOT NUMBER: ACTM2Y7166 TIRESIZE: 205/60R15)
WHEN SHIFTING FROM DRIVE TO PARK VEHICLE WOULD SUDDENLY ACCELERATE ON ITS OWN. CAN ONLY BE STOPPED BY TURNING OFF IGNITION. BRAKES WOULD ONLY SLOW IT DOWN, BUT NOT STOP IT. HAS HAPPENED 4 TIMES, AND WAS AN INTERMITTENT PROBLEM. BEEN TO DEALERSHIP, AND MECHANIC COULD NOT DUPLICATE PROBLEM, WILL NOT REPAIR IT. MANUFACTURER AGREED WITH DEALERSHIP, AND POLICY WAS TO RETURN VEHICLE IF NOT REPAIRABLE.*AK
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.