2020 AUDI Q7

25 complaints filed with NHTSA.

25
Complaints
0
Crashes
1
Fires
1
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM9
ENGINE4
POWER TRAIN3
SERVICE BRAKES2
UNKNOWN OR OTHER2
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL1
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING1
FUEL SYSTEM, GASOLINE1
FORWARD COLLISION AVOIDANCE: WARNINGS1
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR1

Recalls (5)

23V21200029/03/2023

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.

20V65800027/10/2020

STRUCTURE:BODY:ROOF AND PILLARS

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.

22V51600020/07/2022

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.

25V90000019/12/2025

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal M

21V07800017/02/2021

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply w

Recent Complaints

20250805FireELECTRICAL SYSTEM

I am filing a complaint concerning serious safety risks associated with my 2020 Audi Q7 (VIN: [XXX] ) purchased as a Certified Pre-Owned vehicle from Audi Dominion San Antonio. It is currently under service at Audi Central Houston, where multiple concerning events occurred. Timeline and Issues: - Initial diagnosis identified a fire-damaged electrical harness, estimated at $1,400 for replacement. - After repair attempts, the vehicle began smoking, and the diagnosis expanded to include additional

20250701ENGINE

I’m having to replace my REPLACE WATER PUMP AND VACUUM LINES WITH RESERVOIR at 41k miles or it risk overheating the engine. It is a significant repair at a premature time. After researching, it has been reported there are historical issues with this and faulty parts.

20250520ENGINE

I urgently request a NHTSA investigation into systemic coolant leaks, a dangerous safety defect in Audi vehicles with the 3.0L turbocharged V6 (EA839) engine. Affected models include the Q7 (my 2020 Q7 55 TFSI, VIN: [XXX] ), S4, S5, SQ5, A6/A7, Q8. These defects risk engine damage, sudden power loss, and catastrophic engine failure, endangering all road users. Many owners report premature failures of cooling components (water pump, thermostat, PCV system). Failures often occur post-warranty, co

20250403ELECTRICAL SYSTEM

In July 2023, my 2020 Audi Q7 experienced a complete electrical failure at highway speeds due to a Belt Starter Generator (BSG) malfunction. Audi replaced the BSG with the same faulty part. Months later, I noticed increased oil consumption and loud engine noise. Despite multiple service visits and reporting these issues, Audi failed to properly diagnose the problem. In January 2025, despite a clear check engine light indicating a problem, Audi dismissed my concerns. Just weeks later, in February

20250403POWER TRAIN

In July 2023, my 2020 Audi Q7 experienced a complete electrical failure at highway speeds due to a Belt Starter Generator (BSG) malfunction. Audi replaced the BSG with the same faulty part. Months later, I noticed increased oil consumption and loud engine noise. Despite multiple service visits and reporting these issues, Audi failed to properly diagnose the problem. In January 2025, despite a clear check engine light indicating a problem, Audi dismissed my concerns. Just weeks later, in February

20250403ENGINE

In July 2023, my 2020 Audi Q7 experienced a complete electrical failure at highway speeds due to a Belt Starter Generator (BSG) malfunction. Audi replaced the BSG with the same faulty part. Months later, I noticed increased oil consumption and loud engine noise. Despite multiple service visits and reporting these issues, Audi failed to properly diagnose the problem. In January 2025, despite a clear check engine light indicating a problem, Audi dismissed my concerns. Just weeks later, in February

20241030UNKNOWN OR OTHER

Panoramic sunroof imploded while traveling at freeway speeds (70mph) during normal conditions (no rain, hail, snow, etc. and 60* temp) causing a large amount of glass to be blown into the cab of vehicle, striking the driver and passenger. With this loud implosion and visibility obstructed by flying glass debris it put the driver in a unsafe environment. This also put the passenger and other drivers on the road at a huge risk of an accident. Throughout the automotive industry, this has been a kn

20240924POWER TRAIN

Central control module failure. Item is under recall for various Q5 models. Q7 is essentially the same car with same water intrusion problem. Why isn’t it included in recall. Very dangerous stall.

20240830UNKNOWN OR OTHER

The Audi 2020 q7 experiences an SOS Emergency contact communication failure when it goes of cell service range and in certain circumstances, it does not reset itself Or allow reconnection to the communication module after it goes back in range within cell service. This is a know issue, similar to Audi service Bulletin 90T2 in which the NHTSA issued a recall (The Q7 model is not covered under That recall, but several other models within the same year are covered). As a result of this software bug

20240819ENGINE

Turbo charger failure at approximately 30,000 miles

20240709SERVICE BRAKES

Often gets warning about Parking Brake malfunction. Dealership already checked once and could not find the problem. Warning comes on speedometer as follows: "Parking brake: malfunction! Please contact Service."

20240603ELECTRICAL SYSTEM

while driving the vehicle, I received a warning that there was an electrical system failure. Then the entire care shut off in the middle of the highway. There was no way to get the vehicle into neutral to push it to a safer location out of traffic. I was in the vehicle with my two children. This left us stranded in the middle of the highway with a significant amount of traffic. There was no way to get the vehicle back on. This seems to be a known issue with Audi and they have notified the dealer

20240422ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

The contact owns a 2020 Audi Q7. The contact stated that while driving approximately 55 MPH, the messages "Electrical Malfunction" and "Stop Vehicle" were displayed. The contact stated that moments later the vehicle shut off and failed to restart. The vehicle was towed to the residence and later examined by an independent mechanic who diagnosed that the alternator was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding th

Mileage: 70,000

20240103ELECTRICAL SYSTEM

Our 2020 Audi Q7 (50,100 miles) suffered a catastrophic electrical failure while traveling on the freeway at 65+MPH. Suddenly the engine warning light went on, and then seconds later the entire interior lit up like a Christmas tree before it succumbed to a complete and catastrophic electrical failure. EVERYTHING failed – the car had zero power. No acceleration, brakes, steering, SOS, hazards / turn signals, brake lights, airbags, door locks, etc. My wife and child sat there in a steel box tr

20231222ELECTRICAL SYSTEM

Emergency battery light came on with a description of power malfunction. The light went from yellow to red then shortly stopped in the road while driving with complete power outage.

20231218ELECTRICAL SYSTEM

While driving, Forward Collision Warning appears without any reason. My understanding is that the car will brake itself if it senses frontal collosion and I am concerned that it might brake suddenly without my knowledge and cause an accident.

20231218FORWARD COLLISION AVOIDANCE: WARNINGS

While driving, Forward Collision Warning appears without any reason. My understanding is that the car will brake itself if it senses frontal collosion and I am concerned that it might brake suddenly without my knowledge and cause an accident.

20230206ELECTRICAL SYSTEM

Received a yellow "electrical failure" warning while driving, instructing me to call Audi for service. Audi indicated that the car remained safe to drive, and offered a service appointment greater than one month later. Driving the car the next day, the electrical failure icon converted to red and a message said to pull over immediately. The car was able to make it to a local repair shop, with electrical systems failing one-by-one (starting with heating and progressing from there). On reachin

20230104FUEL SYSTEM, GASOLINE

The contact owns a 2020 Audi Q7. The contact received notification of NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline); however, the contact was informed by local dealers that parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

20221213ELECTRICAL SYSTEM

While driving at high speeds on the Freeway with my wife and 2 children (ages 4 & 5), an alert on the dashboard said - Electric System Malfunction. Drove straight to the near by dealership and was told not to turn off the vehicle as it might not start. Service Advisor said we were lucky it didn't stop on the freeway as it has for others. He asked us to collect our belongings as the car was not drivable due to a known electrical system malfunction. He said this was a known issue as there were man