Total Complaints
35 filings
AUDI Q5 · model year
35 NHTSA complaints, 2 crash reports, and 6 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2009AUDIQ5 carries 35 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 2 crashes, 0 fires, 2 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2009 Q5 is air bags with 16 filings, followed by fuel/propulsion system (5) and engine (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 9 investigation files overlapping the 2009 Q5. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
35 filings
Crashes Reported
2 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| AIR BAGS | 16 |
| FUEL/PROPULSION SYSTEM | 5 |
| ENGINE | 2 |
| UNKNOWN OR OTHER | 2 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 1 |
| STEERING | 1 |
| ELECTRICAL SYSTEM | 1 |
| FUEL SYSTEM, GASOLINE | 1 |
| SUSPENSION:FRONT:WHEEL BEARING | 1 |
| SUSPENSION | 1 |
| ENGINE AND ENGINE COOLING | 1 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 1 |
| SERVICE BRAKES, AIR | 1 |
| Tether, Lower Anchor (on car seat or vehicle) | 1 |
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2006-2013 Audi A3, 2007-2009 A4 Cabriolet and S4 Cabriolet, 2008 RS4 Cabriolet, 2009-2012 Q5, and 2010-2012 Audi A5 Cabriolet and S5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure m
AIR BAGS
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2008-2009 Audi A4, A5, and Q5 vehicles. In the affected vehicles, the air bag control units may corrode and fail.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement re
AIR BAGS
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 Q5 PASSENGER VEHICLES MANUFACTURED BETWEEN NOVEMBER 25, 2008 AND JUNE 4, 2009. A LEFT AND/OR RIGHT A-PILLAR TRIM COVER CLIP MAY NOT HAVE BEEN MANUFACTURED CORRECTLY, ALLOWING THE A-PILLAR TRIM TO BECOME LOOSE WHEN THE SIDEGUARD HEAD PROTECTION AIRBAGS
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal
Cybex Sirona S is marketed as a 360 car seat that rotates and swivels, but when in forward-facing mode for functionality it does not tether. The guidance is to use the load leg to keep the swivel and rotation but then not use the tether. The tether strap is critical for safety and part of CPST guidance. People purchasing this seat are being made to compromise safety for functionality.
I was in an accident where I hit a herd of elk. My car was totaled. The airbags did not deploy and they definitely should have. It was hit on the front, and both front sides. There is no way the airbags shouldnât have deployed.
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
Mileage: 140,000
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
Mileage: 140,000
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
Mileage: 140,000
I got in my car at about 6pm on Saturday May 28, 2022. Started it up and proceeded to start opening the sunroof when I noticed it was cracked. I was thinking some kids had hit it with a ball until I traced the spiderwebbing right back to to the center of the panoramic sunroof. You could wind noise really bad when driving.
Front left door pillar is becoming soaked from an apparent water leak possibly coming from the panoramic sunroof or windshield. Regardless it has to be running into the pillar airbag and has to be a safety concern.
FUEL LEAKING FROM FUEL PUMP UNDER PASSENGER 'S SEAT AFRAID TO DRIVER IT BECAUSE AS LONG AS THE ENGINE IS RUNNING THE FUEL CONTINUE TOO LEAK WHETHER THE CAR IS MOVING OR STATIONARY!!
FUEL LEAKING ON RIGHT SIDE JUST UNDER THE PASSENGER'S SEAT ON GROUND WHEN CAR IS RUNNING
RIGHT SIDE PASSENGER TRIM FOR AIRBAG IS LOOSE AND HAS BEEN DETECTED IN OTHER CASES TO HAVE POSSIBILITY OF BEING INEFFECTIVE IN DEPLOYING.
ON 7/02/09 MY AUDI Q5 (VIN# [XXX]) WAS PURCHASED FROM, AND SERVICED BY BARRIER AUDI BELLEVUE, WASHINGTON; NOW DOING BUSINESS AS AUDI BELLEVUE A DEALERSHIP OWNED AND OPERATED BY AUTO NATION. TECHNICAL SERVICE BULLETINS [TSB] WERE SENT TO SOME AUDI OWNERS ON 12/6/2013 CONCERNING REPAIR AND CLEANING OF THE SECONDARY AIR CONTROL VALVE WITH A WARRANTY EXTENDING THROUGH 07/02/2019. THIS PROBLEM WAS INITIALLY CORRECTED ON 12/27/2013 @44,445 MILES, MY LAST SERVICE WITH BARRIER WAS 09/13/2018 AND AT NO TIME HAD I RECEIVED NOTICE THAT THE PROBLEM COULD RESURFACE. THE TSB PROVIDES : "THE SECONDARY AIR SYSTEM ON THESE VEHICLES IS USED TO HEAT UP THE CATALYTIC CONVERTERS QUICKLY DURING COLD-START CONDITIONS?. OVER TIME, AND DEPENDING ON DRIVING STYLES, CARBON WILL BUILD UP IN THESE SMALL 10MM PORTS AND CAUSE FAULTS IN THE ENGINE CONTROL MODULE FOR SECONDARY AIR, BANK1/BANK2 INSUFFICIENT FLOW? SOME MODELS DO HAVE A WARRANTY EXTENSION, WHICH COVERS THE SECONDARY AIR PORT CLEANING UP TO 1
Mileage: 106,000
TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI ROCHESTER (3955 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 334-1600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
THE CAR GAS A STRONG GAS SMELL IN THE CABIN OF THE CAR, EVERYDAY, ALL DAY. TOOK IT TO AUDI AND THEY SAID THEY FIXED THE "PROBLEM". THE CAR CAN'T BE DRIVEN. ITS CAUSING NAUSEA AND HEADACHES WHEN DRIVING MORE THAN 5 MINS. I DON'T FEEL SAFE DRIVING A CAR THAT IS PRODUCING A GAS SMELL. I BELIEVE THAT GAS FLANGE RECALL CREATED MORE ISSUES TO MY CAR THAT AUDI MADE ME PAY FOR AND NEVER FIXED THE GAS SMELL.
THE CAR GAS A STRONG GAS SMELL IN THE CABIN OF THE CAR, EVERYDAY, ALL DAY. TOOK IT TO AUDI AND THEY SAID THEY FIXED THE "PROBLEM". THE CAR CAN'T BE DRIVEN. ITS CAUSING NAUSEA AND HEADACHES WHEN DRIVING MORE THAN 5 MINS. I DON'T FEEL SAFE DRIVING A CAR THAT IS PRODUCING A GAS SMELL. I BELIEVE THAT GAS FLANGE RECALL CREATED MORE ISSUES TO MY CAR THAT AUDI MADE ME PAY FOR AND NEVER FIXED THE GAS SMELL.
THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. OWNERS SHOULD SCHEDULE THIS RECALL REPAIR IMMEDIATELY, EVEN IF AN INTERIM REPAIR WAS RECENTLY DONE. I HAVE RECEIVED MANY LETTERS ABOUT BRINGING MY CAR IN FOR THE REPAIRS BUT WHENEVER I CALL AUDI AND TRY SCHEDULE SOMETHING THEY KEEP SAYING THAT THE PARTS HAVE NOT ARRIVED. THE ISSUE HAS GONE MORE THAN A YEAR. MY AUDI DEALER IS ROYAL AUTOMOTIVE GROUP OF SAN FRANCISCO. I HAVE CALLED MANY TIMES AND THEY TOLD ME TO KEEP WAITING.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (BOB MOORE AUDI IN OKLAHOMA CITY, OKLAHOMA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SEATTLE IN SEATTLE, WASHINGTON AND AUDI BELLEVUE IN BELLEVUE, WASHINGTON WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I FIRST REQUESTED THAT AUDI OF BELLEVUE HANDLE MY AIRBAG RECALL. I CALLED IN MARCH 2016 AND WAS TOLD THEY WOULD HAVE THE PARTS "BY THE END OF THE YEAR." I REQUESTED A LOANER CAR UNTIL IT WAS FIXED AND WAS TRANSFERRED TO A SALES MANAGER WHO DID NOT TAKE MY CALL. I LEFT A MESSAGE EXPLAINING THAT MY CAR SPENT 3 YEARS IN TEXAS AND I HAVE A SMALL CHILD AND WAS NOT COMFORTABLE DRIVING MY CAR WITH THE RECALL. HE NEVER RETURNED MY CALL. I RECENTLY TOOK MY CAR IN FOR REGULAR SERVICE. WHEN I MADE MY APPOINTMENT, I AGAIN REQUESTED THE AIRBAG BE REPLACED AND WAS TOLD THEY STILL DON'T HAVE THE PARTS AND, IN FACT NOBODY IN THE AREA HAD THEM. OUR HONDA WAS FIXED LAST JUNE. I RECEIVED ANOTHER "URGENT" RECALL NOTICE IN THE MAIL THIS WEEK, URGING ME TO CONTACT MY DEALERSHIP IMMEDIATELY. I CALLED AUDI USA TO EXPLAIN THE EXPERIENCE I JUST HAD AND INQUIRE FURTHER. I WAS TOLD THAT THEY WERE HOPING TO GET PARTS TO MY AREA BY SEPTEMBER (IT IS APRIL) AND THA
FRONT DRIVER SIDE WHEEL MAKES A LOUD KNOCKING NOISE WHEN BRAKING AND OVER ANY SMALL BUMPS ON THE ROAD.
Mileage: 64,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.