2004 TOYOTA AVALON — Complaint #958065
Open-data reference.
NHTSA Complaint about POWER TRAIN:AXLE HUBS filed January 15, 2013
NHTSA complaint #958065 (ODI reference 10492661) concerns a 2004 TOYOTA AVALON and was filed on January 15, 2013. The owner reports the failure occurred on January 1, 2013. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as power train:axle hubs, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA AVALON cohort independently describe similar power train:axle hubs failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 TOYOTA AVALON shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
2004 TOYOTA AVALON. CONSUMER REQUESTS REIMBURSEMENT FOR POWER STEERING AND WHEEL HUB REPAIRS. *SMD THE CONSUMER STATED SHE EXPERIENCED STEERING FAILURE, TWO YEARS PRIOR TO THE RECALL. THE CONSUMER WENT TO A LOCAL MECHANIC, BECAUSE THE TOYOTA DEALERSHIP WAS TOO FAR TO DRIVE TO FOR THE REPAIR. UPON SUBMITTING ALL THE REQUIRED PROOF, TOYOTA REFUSED REIMBURSEMENT STATING THE REPAIR SHE PAID FOR WAS NOT THE REASON FOR THE RECALL. THEREFORE, THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR THE CORRECT REPAIR, WHICH SHE FELT HAD ALREADY BEEN DONE. LAST FALL, THE CONSUMER STARTED TO HEAR A WHIRRING NOISE WHILE DRIVING ON THE HIGHWAY. THE DEALER WAS UNABLE TO DIAGNOSE THE PROBLEM THEN, THE NOISE BECAME LOUDER AND AGAIN, SHE WENT BACK TO THE DEALER. AT THAT TIME, THE NOISE WAS DIAGNOSED AS A WHEEL HUB THAT NEEDED TO BE REPLACE AT A COST OF $ 750 PER WHEEL PLUS TAX TOTALING OVER $3,000. THE LEAD MECHANIC DIAGNOSED THE PROBLEM AS BEING ONE REPLACEMENT OF THE RIGHT REAR HUB, NOT ALL FOUR. *JB
Complaint Details
| NHTSA Complaint ID | 958065 |
| ODI Number | 10492661 |
| Date Filed | January 15, 2013 |
| Failure Date | January 1, 2013 |
| VIN | 4T1BF28B14U |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.