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2010 CHEVROLET IMPALA — Complaint #945789

Open-data reference.

NHTSA Complaint about EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER filed October 21, 2012

NHTSA complaint #945789 (ODI reference 10481321) concerns a 2010 CHEVROLET IMPALA and was filed on October 21, 2012. The owner reports the failure occurred on October 20, 2012. The vehicle had 74,001 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as equipment:mechanical:integrated jack/leveler/stabilizer, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET IMPALA cohort independently describe similar equipment:mechanical:integrated jack/leveler/stabilizer failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2010 CHEVROLET IMPALA shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2010 CHEVROLET IMPALA
Component
EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
State
Virginia
Mileage
74,001 mi

Complaint Description

I HAD A BLOW OUT ON A FRONT PASSENGER TIRE. WENT TO RAISE CAR ON FLAT LEVEL SURFACE. I USED THE CAR JACK FOR THE FIRST TIME SINCE BUYING THE CAR TWO YEARS AGO. THE JACK FAILED TO STAY UNDER THE FRAME RAIL RIDGE. ITS WAS HALF WAY UP AND THE CAR BENT THE FRAME OF THE JACK AND THE THREADED ROD. LUCKILY NO ONE WAS NEAR THE CAR IT JUST ROLL FORWARD AND CRUSHED THE JACK. I WAS UNABLE TO STRAIGHTEN AND FIX THE JACK. BAD METAL OR FRAME WAS NOT QA CORRECTLY. I HAD A POLICE OFFICER USE THE SAME JACK ON HIS SQUAD CAR DIFFERENT YEAR IMPALA AND IT WORKED FINE. I NEED TO FIND A WAY TO REPORT THE JACK FAILURE AND GET A REPLACEMENT JACK FROM THE CHEVORLET COMPANY. DO NOT WANT TO GO TO A DEALER OR SERVICE CENTER. THE ACT OF THIS FAILING IS A SAFETY CONCERN TO MANY IMPALA OWNERS AND I WOULD LIKE THE JACK MAIL TO ME OR REPLACED AS SOON AS POSSIBLE. *TR

Complaint Details

NHTSA Complaint ID 945789
ODI Number 10481321
Date Filed October 21, 2012
Failure Date October 20, 2012

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.