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2009 MAZDA MAZDA3 — Complaint #916627

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NHTSA Complaint about VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR filed April 30, 2012

NHTSA complaint #916627 (ODI reference 10456880) concerns a 2009 MAZDA MAZDA3 and was filed on April 30, 2012. The owner reports the failure occurred on January 5, 2012. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as visibility:rear window wiper/washer:motor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA MAZDA3 cohort independently describe similar visibility:rear window wiper/washer:motor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2009 MAZDA MAZDA3 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2009 MAZDA MAZDA3
Component
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
State
Indiana

Complaint Description

I SUBMITTED A REIMBURSEMENT APPLICATION FORM FOR THE REPLACEMENT OF MY WIPER MOTOR $438.07. THE MOTOR WAS REPLACED ON JANUARY 4, I SENT IN THE REIMBURSEMENT APPLICATION ON JANUARY 5, AND WAS DENIED ON JANUARY 10. I RESUBMITTED IT TWO MORE TIMES, BECAUSE I BELIEVE I SHOULD BE REIMBURSED FOR THE PRICE OF THE REPLACEMENT OF THE WIPER MOTOR DUE TO THE FACT THAT THE RECALL ON THE GROUND HARNESS IS DIRECTLY RELATED TO THE WIPER MOTOR FAILING OVER TIME. I NEVER RECEIVED THE RECALL NOTICE, AND THEREFORE NEVER HAD THE CHANCE TO FIX THE HARNESS BEFORE IT CAUSED THE WIPER MOTOR TO STOP WORKING. I HAVE PLACED NUMEROUS PHONE CALLS, BUT EACH TIME I AM TOLD THAT THEY WILL INVESTIGATE AND GET BACK WITH ME. NO ONE EVER CALLS BACK. *JS

Complaint Details

NHTSA Complaint ID 916627
ODI Number 10456880
Date Filed April 30, 2012
Failure Date January 5, 2012
VIN JM1BK32F291

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.