2011 CHEVROLET IMPALA — Complaint #893680
Open-data reference.
NHTSA Complaint about SEATS:MID/REAR ASSEMBLY filed December 5, 2011
NHTSA complaint #893680 (ODI reference 10438583) concerns a 2011 CHEVROLET IMPALA and was filed on December 5, 2011. The owner reports the failure occurred on November 14, 2011. The vehicle had 3,000 miles on the odometer at the time of the incident. The report was geocoded to South Dakota based on the filer's self-reported location. The affected component is categorized as seats:mid/rear assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET IMPALA cohort independently describe similar seats:mid/rear assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 CHEVROLET IMPALA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, HE CRASHED INTO A PARKED CAR. THE CONTACT STATED THAT HIS VIEW OF THE VEHICLE WAS OBSTRUCTED BY THE REAR MIDDLE SEAT HEADREST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE HEAD REST COULD NOT BE REPLACED, REMOVED OR ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 3,100.
Complaint Details
| NHTSA Complaint ID | 893680 |
| ODI Number | 10438583 |
| Date Filed | December 5, 2011 |
| Failure Date | November 14, 2011 |
| VIN | 2G1WB5EK3B1 |
Similar SEATS:MID/REAR ASSEMBLY Complaints for 2011 CHEVROLET IMPALA
REAR SEAT CENTER HEAD REST LIMITS VISIBILITY, SHOULD BE A RECALL ON THIS. IT IS A DEFINITE HAZARD. *TR
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE REAR MIDDLE HEAD RESTRAINT WAS OBSTRUCTING HER VISION. AN AUTHORIZED DEALER WAS NOTIFIED AND THEY INFORMED THE VEHICLE WAS OPERATIN
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADREST IN THE MIDDLE REAR OF THE VEHICLE WAS OBSTRUCTING HIS VIEW. WHILE ATTEMPTING TO DRIVE IN REVERSE, THE CONTACT STATED
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA LST. THE CONTACT WAS DRIVING IN REVERSE APPROXIMATELY 5 MPH WHEN THE CONTACT NOTICED THAT THE REAR SEATS HEAD REST WERE TOO TALL AND MAKING IT DIFFICULT FO
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.