2011 DODGE JOURNEY — Complaint #871214
Open-data reference.
NHTSA Complaint about SEATS:MID/REAR ASSEMBLY filed August 2, 2011
NHTSA complaint #871214 (ODI reference 10416706) concerns a 2011 DODGE JOURNEY and was filed on August 2, 2011. The owner reports the failure occurred on August 1, 2011. The vehicle had 4,898 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as seats:mid/rear assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE JOURNEY cohort independently describe similar seats:mid/rear assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 DODGE JOURNEY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
1. TWO AND HALF YEAR OLD TODDLER FELL INSIDE THE CAR IN THE 2ND ROW ISLE. 2. INSIDE SEAT RAILS ARE NOT COVERED AS THE OUTSIDE ONES THAT ARE CLOSER TO THE PASSENGER DOORS. THE POTENTIAL OF HAPPENING AGAIN IS VERY HIGH. IT'S CONSEQUENCES SUFFERED FOR THIS NEGLIGENCE IS THE TODDLER NEEDED TO BE TAKEN TO THE EMERGENCY ROOM, TO BE X-RAYED AND STITCHED UP FOR A LACERATION ON THE KNEE. TEST ARE STILL PENDING IF LACERATION HAD ANY HARM ON MUSCLES OR TENDONS OF THE KNEE OR LEG. 3. I VISITED A DODGE DEALER PARTS AND SERVICE DEPARTMENT TODAY TUESDAY AUGUST 2ND, 2011 AND CUSTOMER SERVICE REPRESENTATIVE VERIFIED THAT THERE IS NO COVER THAT COMES WITH THE CAR NOR THAT IS AVAILABLE TO FIX THE PROBLEM FOR THE INSIDE RAILS OF THE 2ND ROW SEAT. *KB
Complaint Details
| NHTSA Complaint ID | 871214 |
| ODI Number | 10416706 |
| Date Filed | August 2, 2011 |
| Failure Date | August 1, 2011 |
| VIN | 3D4PG1FG2BT |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.