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2004 LINCOLN NAVIGATOR — Complaint #861594

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NHTSA Complaint about SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM filed June 13, 2011

NHTSA complaint #861594 (ODI reference 10406227) concerns a 2004 LINCOLN NAVIGATOR and was filed on June 13, 2011. The owner reports the failure occurred on March 18, 2011. The vehicle had 75,000 miles on the odometer at the time of the incident. The report was geocoded to Alabama based on the filer's self-reported location. The affected component is categorized as suspension:front:springs:air suspension system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LINCOLN NAVIGATOR cohort independently describe similar suspension:front:springs:air suspension system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 LINCOLN NAVIGATOR shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2004 LINCOLN NAVIGATOR
Component
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
State
Alabama
Mileage
75,000 mi

Complaint Description

WE HAVE A 2004 LINCOLN NAVIGATOR ( THE SECOND WE HAVE OWNED) THE AIR SUSPENSION HAS NEVER WORKED AS WELL AS THE FIRST NAVIGATOR. THE RIDE WAS VERY GOOD FOR THE FIRST 50 THOUSAND MILES THEN WHEN IT WAS COLD IT WOULD TAKE A WHILE FOR THE AIR SUSPENSION TO WARM UP AND BEGIN TO WORK. IN ALABAMA IT DOES NOT GET THAT COLD THAT MANY DAYS BUT IT WAS VERY UNCOMFORTABLE ON THOSE DAYS. FINALLY THE SUSPENSION JUST STOPPED WORKING AND THE RIDE WAS TERRIBLE. TOOK TO THE DEALERSHIP AND PAID $98.00 FOR DIAGNOSIS. INDEED THE AIR SUSPENSION WAS LEAKING. COULD NOT GIVE US A FIRM PRICE SINCE THEY WOULD NOT KNOW FOR SURE IF ANY DAMAGE WAS DONE INSIDE THE SYSTEM. THE RANGE WAS FROM $1,200.00 TO OVER $4,000.00. IF I WANTED TO GAMBLE LIKE THAT I WILL GO TO THE CASINO. AFTER TALKING WITH SEVERAL MECHANICS THEIR RECOMMENDATION WAS TO INSTALL A REGULAR SUSPENSION WHICH COST US $850.00 INCLUDING INSTALLATION. CAR RIDES AS GOOD AS IT DID AND WE DO NOT HAVE TO EXPECT THE SUSPENSION TO GO OUT AGAIN. WE H

Complaint Details

NHTSA Complaint ID 861594
ODI Number 10406227
Date Filed June 13, 2011
Failure Date March 18, 2011

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.