1999 MERCURY VILLAGER — Complaint #628152
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM filed June 23, 2007
NHTSA complaint #628152 (ODI reference 10194055) concerns a 1999 MERCURY VILLAGER and was filed on June 23, 2007. The owner reports the failure occurred on May 3, 2007. The vehicle had 84,079 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:drum:drum, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCURY VILLAGER cohort independently describe similar service brakes, hydraulic:foundation components:drum:drum failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 1999 MERCURY VILLAGER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I SENT THIS LETTER TO THE FORD MOTOR COMPANY. NO REPLY YET. I ALSO HAVE COPIES OF THE WORK THAT WAS DONE TO THE VAN. I HOPE YOU CAN HELP. THANK YOU VERY MUCH. ON THURSDAY MAY 3, 2007 WE WERE DRIVING, WITH MY WIFE BEING THE DRIVER, NORTH ON U.S. 441 IN FLORIDA. AS WE PASSED A TRUCK WE HEARD A GROWLING NOISE. IT WAS OUR VAN. I-75 THE TRAFFIC WAS STOPPED UP FROM AN ACCIDENT SO WE TOOK A PARALLEL ROAD TO THE NORTH. THE VAN WAS STILL GROWLING. WHEN WE GOT TO U.S. 27 I TOLD HER WE HAD BETTER FIND A MERCURY DEALER AND SEE WHAT THE PROBLEM WAS. WE TURNED BACK INTO OCALA AND STOPPED AT A SMALL INDEPENDENT USED AUTO SALES BUSINESS. WE WERE TOLD THE MERCURY DEALERSHIP WAS JUST DOWN THE STREET, SO WE GOT BACK INTO THE VAN AND PROCEEDED TO START OUT. MY WIFE HAD TO BACK UP A LITTLE TOWARD BUSY U.S. 441. THEN SHE SCREAMED ?I HAVE NO BRAKES!? QUICKLY SHE PUT THE VAN INTO DRIVE AND IT SCREECHED AND LUNGED FORWARD. NOW WE WERE HEADED TOWARD A CHAIN-LINK FENCE. STILL NO BRAKES, SO SHE W
Complaint Details
| NHTSA Complaint ID | 628152 |
| ODI Number | 10194055 |
| Date Filed | June 23, 2007 |
| Failure Date | May 3, 2007 |
| VIN | 4M2XV11T0XD |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.