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2000 FORD WINDSTAR — Complaint #582575

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NHTSA Complaint about SUSPENSION:FRONT:SPRINGS:COIL SPRINGS filed May 21, 2006

NHTSA complaint #582575 (ODI reference 10157964) concerns a 2000 FORD WINDSTAR and was filed on May 21, 2006. The owner reports the failure occurred on May 12, 2006. The vehicle had 69,679 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as suspension:front:springs:coil springs, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD WINDSTAR cohort independently describe similar suspension:front:springs:coil springs failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2000 FORD WINDSTAR shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2000 FORD WINDSTAR
Component
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
State
Ohio
Mileage
69,679 mi

Complaint Description

2000 FORD WINDSTAR WITH LESS THAN 70,000 MILES ON IT. FRONT RIGHT SPRING BROKE WHILE BACKING THE CAR OUT OF GARAGE, AND IT PUNCTURED THE TIRE AS WELL AS RUINED THE STRUT SHOCK. DEALER CLAIMS IT IS NORMAL FOR A SOARING TO RUST OUT IN (6) SIX YEARS. DUE TO OUR PREVIOUS ISSUES WITH A 1996 WINDSTAR, WE HAD PURCHASED AN EXTENDED MAINTENANCE CONTRACT FOR THIS VEHICLE, SO WE DID NOT HAVE TO PAY FOR THE RIGHT HAND VEHICLE DAMAGE. BUT, DUE TO THE VERY HIGH PROBABILITY THAT THE LEFT SPRING WOULD RUST THROUGH AND FAIL SOON, WE OPTED TO PAY TO HAVE THE LEFT SPRING AND OTHER COMPONENTS FIXED AT THE SAME TIME AS WE HAD THE RIGHT SIDE REPAIRED. MY WIFE'S LIFE AND THE SAFETY OF OTHER DRIVERS ON THE ROAD IS WORTH MORE THAN THE COST TO REPLACE A RUSTED OUT, POOR QUALITY COIL SPRING / DESIGN. IF THIS SPRING WOULD HAVE BROKEN AT HIGHWAY SPEED, MY WIFE COULD HAVE BEEN KILLED DUE TO THE AGGRESSIVE WAY THE BROKEN SPRING PUNCTURED THE TIRE, ACTUALLY PIERCING INTO THE TIRE AND LOCKING IT FROM ROTATION. *JB

Complaint Details

NHTSA Complaint ID 582575
ODI Number 10157964
Date Filed May 21, 2006
Failure Date May 12, 2006
VIN 2FMZA5349YB

Similar SUSPENSION:FRONT:SPRINGS:COIL SPRINGS Complaints for 2000 FORD WINDSTAR

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.