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2002 LEXUS ES300 — Complaint #518594

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NHTSA Complaint about SERVICE BRAKES, AIR:CONTROLS filed January 27, 2005

NHTSA complaint #518594 (ODI reference 10108001) concerns a 2002 LEXUS ES300 and was filed on January 27, 2005. The owner reports the failure occurred on November 6, 2004. The vehicle had 40,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as service brakes, air:controls, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS ES300 cohort independently describe similar service brakes, air:controls failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2002 LEXUS ES300 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2002 LEXUS ES300
Component
SERVICE BRAKES, AIR:CONTROLS
Crash
Yes
Injuries
1
State
New York
Mileage
40,000 mi

Complaint Description

LEXUS ES 300 YEAR 2002, I WAS PULLING INTO A PARKING SPACE, TRAVELING AT SLOW SPEED, 5-8 MILES AN HOUR, WHEN THE CAR WOULD NOT STOP, DESPITE APPLYING THE BRAKE. THE CAR ENGINE APPEARED TO HAVE A LOW HUM AND APPEARED TO BE IN OVERDRIVE. THE CAR JUMPED OVER A CONCRETE DIVIDER, OVER A SIDEWALK, THROUGH A BRICK WALL AND PLATE GLASS WINDOW. THE CAR WAS IN A FURNITURE STORE. THE FRONT OF THE CAR WAS EXTENSIVELY DAMAGED. I ( THE DRIVER) HIT MY HEAD ( LEFT SIDE) AND THE LEFT SIDE OF MY BODY HIT THE SIDE OF THE CAR. THE ACCIDENT WAS REPORTED TO LEXUS. THEY HAD ACCESS TO EVALUATE THE CAR AND SAID THAT THE BRAKES WERE FINE. THIS TYPE OF ACCIDENT HAS HAPPENED TO OTHER DRIVERS OF THIS MAKE AND YEAR OF CAR. I HOPE IT WILL BE EVALUATED CAREFULLY. I HAVE SUFFERED AS A RESULT OF THIS ACCIDENT. JUST BECAUSE LEXUS COULD NOT FIND A PROBLEM , DOES NOT MEAN THAT IT DOES NOT EXIST. ARTICLES HAVE BEEN WRITTEN ABOUT SUDDEN ACCELERATION OCCURRING IN 2002 LEXUS ES 300 AUTOS. *AK

Complaint Details

NHTSA Complaint ID 518594
ODI Number 10108001
Date Filed January 27, 2005
Failure Date November 6, 2004
VIN JTHBF30G925

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.