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2001 VOLKSWAGEN PASSAT — Complaint #513090

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NHTSA Complaint about SUSPENSION:FRONT:CONTROL ARM:UPPER ARM filed December 21, 2004

NHTSA complaint #513090 (ODI reference 10104212) concerns a 2001 VOLKSWAGEN PASSAT and was filed on December 21, 2004. The owner reports the failure occurred on July 20, 2004. The vehicle had 25,000 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as suspension:front:control arm:upper arm, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN PASSAT cohort independently describe similar suspension:front:control arm:upper arm failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2001 VOLKSWAGEN PASSAT shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2001 VOLKSWAGEN PASSAT
Component
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
State
Maryland
Mileage
25,000 mi

Complaint Description

DESPITE LIGHT USE OF THE VEHICLE, BOTH THE UPPER AND LOWER CONTROL ARMS ON OUR 2001 VW PASSAT WAGON HAVE FAILED AND REQUIRED REPLACEMENT. ALTHOUGH THE COMPANY RECOGNIZED A DEFECT WITH THE LOWER CONTROL ARMS AND REPLACED THEM AT ITS EXPENSE, WE WERE CHARGED $600 BY THE DEALER TO REPLACE THE UPPER CONTROL ARMS -- EVEN THOUGH THE VEHICLE HAD FEWER THAN 25,000 MILES AT THE TIME.*AK

Complaint Details

NHTSA Complaint ID 513090
ODI Number 10104212
Date Filed December 21, 2004
Failure Date July 20, 2004

Similar SUSPENSION:FRONT:CONTROL ARM:UPPER ARM Complaints for 2001 VOLKSWAGEN PASSAT

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.