2001 VOLKSWAGEN PASSAT — Complaint #513090
Open-data reference.
NHTSA Complaint about SUSPENSION:FRONT:CONTROL ARM:UPPER ARM filed December 21, 2004
NHTSA complaint #513090 (ODI reference 10104212) concerns a 2001 VOLKSWAGEN PASSAT and was filed on December 21, 2004. The owner reports the failure occurred on July 20, 2004. The vehicle had 25,000 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as suspension:front:control arm:upper arm, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN PASSAT cohort independently describe similar suspension:front:control arm:upper arm failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2001 VOLKSWAGEN PASSAT shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
DESPITE LIGHT USE OF THE VEHICLE, BOTH THE UPPER AND LOWER CONTROL ARMS ON OUR 2001 VW PASSAT WAGON HAVE FAILED AND REQUIRED REPLACEMENT. ALTHOUGH THE COMPANY RECOGNIZED A DEFECT WITH THE LOWER CONTROL ARMS AND REPLACED THEM AT ITS EXPENSE, WE WERE CHARGED $600 BY THE DEALER TO REPLACE THE UPPER CONTROL ARMS -- EVEN THOUGH THE VEHICLE HAD FEWER THAN 25,000 MILES AT THE TIME.*AK
Complaint Details
| NHTSA Complaint ID | 513090 |
| ODI Number | 10104212 |
| Date Filed | December 21, 2004 |
| Failure Date | July 20, 2004 |
Similar SUSPENSION:FRONT:CONTROL ARM:UPPER ARM Complaints for 2001 VOLKSWAGEN PASSAT
FAILURE OF MULTIPLE FRONT CONTROL ARMS IN 2001 VW PASSAT. WAS GIVEN QUOTE OF NEARLY $2100 TO REPAIR CONTROL ARMS. WAS TOLD THIS IS A "WIDE SPREAD" PROBLEM WITH VW PASSATS AND NOTHING HAS BEEN RECALL
ALL 4 UPPER CONTROL ARMS FAILED AT 62,500 MILES. OEM CONTROL ARMS ARE UNFIT FOR PURPOSE AS DESIGNED AND SHOULD BE RECALLED BY VWOA. *TR
I OWN A 2001 VOLKSWAGEN PASSAT STATION WAGEN AND HAVE HAD NOTHING BUT TROUBLE WITH IT SINCE I BOUGHT IT. I HAD TO REPLACE THE ENGINE DUE SLUDGE AND VOLKSWAGEN OF AMERICA WOULD NOT REIMBURSE ME BECAUSE
UPPER LEFT CONTROL ARM BUSHING FAILURE AT 35,000 MILES. NEEDS REPLACING.*AK
WHILE DRIVING 5 MPH, THE UPPER CONTROL ARM SNAPPED. THIS CAUSED THE CONSUMER TO LOSE STEERING CONTROL. THE CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.