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2002 DODGE DURANGO — Complaint #479353

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NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM filed June 10, 2004

NHTSA complaint #479353 (ODI reference 10075190) concerns a 2002 DODGE DURANGO and was filed on June 10, 2004. The owner reports the failure occurred on June 10, 2004. The vehicle had 14,000 miles on the odometer at the time of the incident. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:drum, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE DURANGO cohort independently describe similar service brakes, hydraulic:foundation components:drum failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2002 DODGE DURANGO shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2002 DODGE DURANGO
Component
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
State
Massachusetts
Mileage
14,000 mi

Complaint Description

I PURCHASED A NEW DURANGO 2 YEARS AGO, AND AT PRESENT THE SUV HAS SLIGHTLY OVER 14,000 MILES. THE DEALER HAS INFORMED ME THAT THE ROTORS MUST BE TURNED AND NEW BRAKE PADS INSTALLED. THIS TYPE OF WORK AT 14,000 MILES (7,000 MILES PER YEAR) IS UNACCEPTABLE. AT THIS RATE 30,000 MILES WILL REQUIRE NEW PADS AND ROTORS. APPARANTLY, THE BRAKES/ROTORS ARE UNDERSIZED FOR THE SIZE AND WEIGHT OF THE VEHICLE OR THE PADS AND/OR ROTORS ARE DEFECTIVE, BOTH SAFETY ISSUES IN MY OPINION. *AK

Complaint Details

NHTSA Complaint ID 479353
ODI Number 10075190
Date Filed June 10, 2004
Failure Date June 10, 2004

Similar SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM Complaints for 2002 DODGE DURANGO

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.