2020 FORD MUSTANG — Complaint #2178401
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING filed February 19, 2026
NHTSA complaint #2178401 (ODI reference 11719024) concerns a 2020 FORD MUSTANG and was filed on February 19, 2026. The owner reports the failure occurred on February 19, 2026. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as back over prevention: rearview system braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD MUSTANG cohort independently describe similar back over prevention: rearview system braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD MUSTANG shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Went to Clay Cooley Ford in Arlington TX off of highway 360 to have rearview camera issues fixed after being sent a recall notice to take it in to be repaired. The vehicle doesnât show a black screen all of the time but it is at times distorted or black. Upon arriving my husband was told that one they donât have the camera for the vehicle mind you an appointment was made I didnât just show up and two because at this present moment the screen wasnât showing distorted or black screen they were not able to repair the recall we were given a paper to contact a man who works at the dealership the vehicle camera wasnât thoroughly inspected, just asked if it was doing it now when my husband said not right now but it does show a black or distorted screen sometimes he was sent on his way and told the repair couldnât be done. I have reached out to Ford customer service to get their help with getting this recall resolved because I do transport a child in this car daily to and from scho
Complaint Details
| NHTSA Complaint ID | 2178401 |
| ODI Number | 11719024 |
| Date Filed | February 19, 2026 |
| Failure Date | February 19, 2026 |
| VIN | 1FA6P8CF8L5 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.