2023 JEEP GRAND CHEROKEE — Complaint #2178331
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed February 19, 2026
NHTSA complaint #2178331 (ODI reference 11718981) concerns a 2023 JEEP GRAND CHEROKEE and was filed on February 19, 2026. The owner reports the failure occurred on December 17, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On December 17, 2025, I brought my 2023 Jeep Grand Cherokee 4xe (30th Anniversary Edition) to Los Angeles Chrysler Dodge Jeep Ram for safety recall 68C involving the high-voltage (HV) battery. The dealer performed the required recall software update/flash and diagnostic and confirmed the vehicle failed 68C, meaning the HV traction battery pack requires replacement. The vehicle remains at the dealer and is available for inspection. I cannot take the vehicle home even if I tried: per the recall process it must remain at the dealer once it fails, and the software flash/diagnostic effectively âbrickedâ the vehicle, rendering it undriveable until the HV battery is replaced. This defect involves the HV battery, a critical energy-storage component with serious safety implications. The problem has been confirmed by an authorized dealer; no police/insurance inspection. The dealer initially stated the battery would arrive around January 12, 2026, but it did not. At ~4 weeks out of service I
Complaint Details
| NHTSA Complaint ID | 2178331 |
| ODI Number | 11718981 |
| Date Filed | February 19, 2026 |
| Failure Date | December 17, 2025 |
| VIN | 1C4RJYB67P8 |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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