2009 LEXUS RX — Complaint #2178141
Open-data reference.
NHTSA Complaint about STRUCTURE:INTERIOR PANELS:DASHBOARD filed February 18, 2026
NHTSA complaint #2178141 (ODI reference 11718862) concerns a 2009 LEXUS RX and was filed on February 18, 2026. The owner reports the failure occurred on December 1, 2024. The vehicle had 50,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as structure:interior panels:dashboard, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS RX cohort independently describe similar structure:interior panels:dashboard failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2009 LEXUS RX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2009 Lexus RX 350. The contact stated that the dashboard was cracked. The crack initially developed on the passengerâs side near the air bag enclosure and progressively spread across the dashboard toward the driverâs side. The surface of the dashboard was also sticky. The ignition switch was sticky, leaving a residue on the contact's fingers. The contact associated the failure with Technical Service Bulletin: L-SB-0011-15; and the related Warranty Enhancement Program. The local dealer was contacted and advised the contact that there was no recall coverage available. The contact called another local dealer Westminster Lexus (13590 Beach Blvd., Westminster, CA 92683); and was informed that the repairs would be at the expense of the vehicle owner. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Complaint Details
| NHTSA Complaint ID | 2178141 |
| ODI Number | 11718862 |
| Date Filed | February 18, 2026 |
| Failure Date | December 1, 2024 |
| VIN | 2T2GK31U09C |
Similar STRUCTURE:INTERIOR PANELS:DASHBOARD Complaints for 2009 LEXUS RX
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.