2017 LINCOLN MKC — Complaint #2177697
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: SENSING SYSTEM: CAMERA filed February 17, 2026
NHTSA complaint #2177697 (ODI reference 11718570) concerns a 2017 LINCOLN MKC and was filed on February 17, 2026. The owner reports the failure occurred on December 9, 2025. The report was geocoded to Oklahoma based on the filer's self-reported location. The affected component is categorized as back over prevention: sensing system: camera, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LINCOLN MKC cohort independently describe similar back over prevention: sensing system: camera failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 LINCOLN MKC shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
See attached document for complaint. Joe Cooper Lincoln replaced our car's faulty backup camera on August 22, 2025, as documented in the attached copy. A few days later we received an email from Carfax saying that there was a recall for this defect. It did not seem fair to pay $566.91 for the repair since there was a recall. Joe Cooper Lincoln confirmed awareness of the recall but had not yet received the official notice from Lincoln. After a couple visits with Joe Cooper and phone calls to Kate at Customer Relations in Detroit, MI, phone number 1-888-214-2155, ext. 77212 we were given case number [XXX] and referred back to the dealership. Joe Cooper Lincoln said that as soon as they received the notice from Lincoln about the recall, they would let us know and complete the necessary forms to give us a refund. This issue has still not been resolved, and we request your help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Complaint Details
| NHTSA Complaint ID | 2177697 |
| ODI Number | 11718570 |
| Date Filed | February 17, 2026 |
| Failure Date | December 9, 2025 |
| VIN | 5LMCJ3C93HU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.