2014 CHRYSLER TOWN AND COUNTRY — Complaint #2177478
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed February 17, 2026
NHTSA complaint #2177478 (ODI reference 11718414) concerns a 2014 CHRYSLER TOWN AND COUNTRY and was filed on February 17, 2026. The owner reports the failure occurred on February 13, 2026. The vehicle had 188,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER TOWN AND COUNTRY cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 CHRYSLER TOWN AND COUNTRY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Chrysler Town and Country. The contact stated that after starting the vehicle, the driver reached the back seat area, and the front driver's seat headrest erroneously exploded. During the incident, the driver sustained a mild concussion. No medical treatment was required. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was 188,000.
Complaint Details
| NHTSA Complaint ID | 2177478 |
| ODI Number | 11718414 |
| Date Filed | February 17, 2026 |
| Failure Date | February 13, 2026 |
| VIN | 2C4RC1BG5ER |
Similar SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints for 2014 CHRYSLER TOWN AND COUNTRY
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APPROXIMATELY AROUND 7 PM EASTERN TIME ON AUGUST 8, 2019, I [XXX] WAS DRIVING 30 MPH (CITY STREET) AND ALL OF SUDDENLY MY HEADREST DEPLOYED ON ME (DRIVER SIDE HEADREST). THUS, CAUSING MY HEAD AND NEC
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WAS RECENTLY REPLACED IN THE VEHICLE. WHILE SEATED IN THE VEHICLE WITH THE IGNITION IN THE OFF POS
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.