2025 TOYOTA RAV4 HYBRID — Complaint #2170043
Open-data reference.
NHTSA Complaint about VISIBILITY:SUN/MOON ROOF ASSEMBLY filed January 26, 2026
NHTSA complaint #2170043 (ODI reference 11713426) concerns a 2025 TOYOTA RAV4 HYBRID and was filed on January 26, 2026. The owner reports the failure occurred on January 21, 2026. The vehicle had 11,170 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as visibility:sun/moon roof assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 HYBRID cohort independently describe similar visibility:sun/moon roof assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 TOYOTA RAV4 HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Toyota Rav4 Hybrid. The contact stated that while her mother was driving approximately 25-30 MPH, there was an abnormal popping sound coming from the vehicle. The driver pulled over and noticed that the sunroof glass had exploded. The driver noticed that the explosion of the glass had started inward and went outwards. There were no reported injuries. Additionally, the passengerâs side front seat was occupied by the [XXX] son. There was glass falling into the vehicle. The owner taped the sunroof glass. An unknown local dealer was contacted, who stated that an unknown object had struck the sunroof, causing the sunroof glass to shatter. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 11,170. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Complaint Details
| NHTSA Complaint ID | 2170043 |
| ODI Number | 11713426 |
| Date Filed | January 26, 2026 |
| Failure Date | January 21, 2026 |
| VIN | 4T3RWRFV0SU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.