2018 VOLVO XC90 — Complaint #2166549
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH filed January 15, 2026
NHTSA complaint #2166549 (ODI reference 11711121) concerns a 2018 VOLVO XC90 and was filed on January 15, 2026. The owner reports the failure occurred on January 15, 2026. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLVO XC90 cohort independently describe similar latches/locks/linkages:doors:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 VOLVO XC90 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
At random times the back doors will not open, from the inside or outsideâ¦hit all the unlock buttons and will NOT open. If this is not a massive safety issue, I donât know what isâ¦. If we get in a wreck and our car is on fire and we cannot instantly get ourselves or our children out quickly thatâs a problem⦠if we wreck on the freeway and we see vehicles coming at us and we cannot quickly exit. This is a problem. For a car company to not address this it is gross negligence⦠we own a Ford focus itâs been taken in about three times for door recalls, but we never even actually had an issueâ¦Volvo being a luxury car company and choosing to ignore this issue at the expense of the consumer has went on too long! This hasnât happened only once, has happened sporadically multiple times
Complaint Details
| NHTSA Complaint ID | 2166549 |
| ODI Number | 11711121 |
| Date Filed | January 15, 2026 |
| Failure Date | January 15, 2026 |
| VIN | YV4A22PK4J1 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.