2024 VOLVO XC90 — Complaint #2163995
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE filed January 7, 2026
NHTSA complaint #2163995 (ODI reference 11709427) concerns a 2024 VOLVO XC90 and was filed on January 7, 2026. The owner reports the failure occurred on January 5, 2026. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch plate, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLVO XC90 cohort independently describe similar latches/locks/linkages:doors:latch plate failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 VOLVO XC90 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
To Whom It May Concern, I am submitting this complaint to report a repeated and unresolved safety defect in my leased Volvo vehicle involving rear passenger door lock failure, which has resulted in minor children being trapped inside the vehicle on multiple occasions Vehicle Safety Issue: The left rear passenger door fails to open from both inside and outside, despite the child lock not being engaged. This creates a serious safety risk, particularly during emergencies when occupants must exit the vehicle quickly. Incident History: [XXX]: Rear door would not open from inside or outside, trapping my two children (ages [XXX] and [XXX] ). At the same time, the infotainment system froze and the backup camera was not functioning. I reported this to Volvo service. [XXX]: The same issue occurred again, resulting in my children being locked in the rear seat. One child was experiencing leg pain, and it was extremely difficult and unsafe to remove him through the front door. The dealer st
Complaint Details
| NHTSA Complaint ID | 2163995 |
| ODI Number | 11709427 |
| Date Filed | January 7, 2026 |
| Failure Date | January 5, 2026 |
| VIN | YV4H60CEXR1 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.