2025 TOYOTA SIENNA HYBRID — Complaint #2163981
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HATCHBACK/LIFTGATE filed January 7, 2026
NHTSA complaint #2163981 (ODI reference 11709417) concerns a 2025 TOYOTA SIENNA HYBRID and was filed on January 7, 2026. The owner reports the failure occurred on April 7, 2025. The vehicle had 11,000 miles on the odometer at the time of the incident. The report was geocoded to Minnesota based on the filer's self-reported location. The affected component is categorized as structure:body:hatchback/liftgate, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA HYBRID cohort independently describe similar structure:body:hatchback/liftgate failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 TOYOTA SIENNA HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Toyota Sienna. The contact stated that the rear liftgate was not properly aligned with the rear door frame. The contact stated that there was a gap of approximately ¼-inch between the top of the liftgate on the passenger side and the door frame when the tailgate was closed. The gap on the driver's side of the liftgate was not as pronounced as the gap on the passengerâs side. The contact stated that the liftgate appeared unbalanced. The contact stated that the liftgate was making abnormal creaking sounds while being raised or lowered. The contact stated that the latch where the liftgate locked to secure the liftgate showed scratches. The contact had taken the vehicle to a local dealer, where some minor adjustments were performed on the latch. The contact stated that the liftgate failure was not addressed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
Complaint Details
| NHTSA Complaint ID | 2163981 |
| ODI Number | 11709417 |
| Date Filed | January 7, 2026 |
| Failure Date | April 7, 2025 |
| VIN | 5TDESKFC0SS |
Similar STRUCTURE:BODY:HATCHBACK/LIFTGATE Complaints for 2025 TOYOTA SIENNA HYBRID
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.