2024 VOLKSWAGEN TIGUAN — Complaint #2163752
Open-data reference.
NHTSA Complaint about I suspect the car seat is counterfeit filed January 6, 2026
NHTSA complaint #2163752 (ODI reference 11709259) concerns a 2024 VOLKSWAGEN TIGUAN and was filed on January 6, 2026. The owner reports the failure occurred on December 25, 2025. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as i suspect the car seat is counterfeit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN TIGUAN cohort independently describe similar i suspect the car seat is counterfeit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 VOLKSWAGEN TIGUAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the different levels it had the seat would still not get level and be in the indicator on the bubble. We tried several times to get it level and tighten it down and it still would not level up and still had a lot of play in it side to side. Based on this we did not feel comfortable putting the baby in this seat. The car seat was not inspected by anyone.
Complaint Details
| NHTSA Complaint ID | 2163752 |
| ODI Number | 11709259 |
| Date Filed | January 6, 2026 |
| Failure Date | December 25, 2025 |
| VIN | 3vv2b7ax2rm |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.