2019 BMW 330I — Complaint #2161611
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI filed December 30, 2025
NHTSA complaint #2161611 (ODI reference 11707834) concerns a 2019 BMW 330I and was filed on December 30, 2025. The owner reports the failure occurred on December 10, 2025. The vehicle had 51,443 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:bluetooth/wifi, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BMW 330I cohort independently describe similar equipment:electrical:infotainment:bluetooth/wifi failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 BMW 330I shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 BMW 330i. The contact stated that while driving at 60 MPH on a three-lane highway, traveling in the exit lane, and using the hands-free calling system to speak with his wife, the vehicle crashed into an unknown metal object in the roadway, which tore the undercarriage. The driver-side air bag exploded without warning, resulting in him sustaining a concussion, and the vehicle came to a stop. The emergency call system failed to activate. His wife was able to contact 911, who was delayed in locating the incident site. The fire department, ambulance, and police department were on the scene. The contact was treated at the scene by the ambulance. The contact went to a walk-in clinic the next day, where medical attention was provided. There was no reported fire or police report filed due to the lack of identification of any damage. The vehicle was towed to the local dealer, who determined there was damage to the undercarriage. The vehicle was not diagnosed or repai
Complaint Details
| NHTSA Complaint ID | 2161611 |
| ODI Number | 11707834 |
| Date Filed | December 30, 2025 |
| Failure Date | December 10, 2025 |
| VIN | WBA5R7C55KA |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.