2024 POLESTAR POLESTAR 2 — Complaint #2159538
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM filed December 22, 2025
NHTSA complaint #2159538 (ODI reference 11706491) concerns a 2024 POLESTAR POLESTAR 2 and was filed on December 22, 2025. The owner reports the failure occurred on December 17, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same POLESTAR POLESTAR 2 cohort independently describe similar visibility:defroster/defogger/hvac system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 POLESTAR POLESTAR 2 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On a high humidity evening all of the windows fogged up but the climate system was completely unavailable to use. All of the buttons were âgreyed outâ and I could not operate the front or rear defroster. As a result, I had zero visibility a few moments after I started driving. I immediately had to pull over and look up how to reset the computer system that controls most of the carâs functions, which took several minutes to figure out. There should never be a situation where you cannot turn on the defroster because of a software glitch.
Complaint Details
| NHTSA Complaint ID | 2159538 |
| ODI Number | 11706491 |
| Date Filed | December 22, 2025 |
| Failure Date | December 17, 2025 |
| VIN | YSMFD3KA5RL |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.