2025 MITSUBISHI ECLIPSE CROSS — Complaint #2158631
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:ROOF AND PILLARS filed December 18, 2025
NHTSA complaint #2158631 (ODI reference 11705900) concerns a 2025 MITSUBISHI ECLIPSE CROSS and was filed on December 18, 2025. The owner reports the failure occurred on December 11, 2025. The vehicle had 2,235 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as structure:body:roof and pillars, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MITSUBISHI ECLIPSE CROSS cohort independently describe similar structure:body:roof and pillars failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 MITSUBISHI ECLIPSE CROSS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Mitsubishi Eclipse Cross. The contact stated that the vehicle was recently purchased. The contact stated that while driving 40 MPH, other drivers were waving to contact, attempting to notify the contact that the drip rail molding on the driver's side had detached. The contact pulled over to the side of the road and reattached the drip rail molding. However, the drip rail molding detached again. The vehicle was taken to the dealer. The dealer ordered the replacement part since the vehicle had a warranty. A week later, when the vehicle was taken back to the dealer for repairs, the contact was informed that the office manager refused to repair the vehicle under the warranty. The contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was 2,235.
Complaint Details
| NHTSA Complaint ID | 2158631 |
| ODI Number | 11705900 |
| Date Filed | December 18, 2025 |
| Failure Date | December 11, 2025 |
| VIN | JA4ATWAA0SZ |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.