2016 CHRYSLER TOWN AND COUNTRY — Complaint #2158601
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH filed December 18, 2025
NHTSA complaint #2158601 (ODI reference 11705879) concerns a 2016 CHRYSLER TOWN AND COUNTRY and was filed on December 18, 2025. The owner reports the failure occurred on July 1, 2025. The vehicle had 117,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER TOWN AND COUNTRY cohort independently describe similar latches/locks/linkages:doors:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 CHRYSLER TOWN AND COUNTRY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passengerâs and driverâs side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
Complaint Details
| NHTSA Complaint ID | 2158601 |
| ODI Number | 11705879 |
| Date Filed | December 18, 2025 |
| Failure Date | July 1, 2025 |
| VIN | 2C4RC1BG0GR |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.