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2021 FORD MUSTANG MACH E — Complaint #2157932

Open-data reference.

NHTSA Complaint about ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY filed December 16, 2025

NHTSA complaint #2157932 (ODI reference 11705449) concerns a 2021 FORD MUSTANG MACH E and was filed on December 16, 2025. The owner reports the failure occurred on December 16, 2025. The report was geocoded to Hawaii based on the filer's self-reported location. The affected component is categorized as electrical system:propulsion system:charging:module:accessory, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD MUSTANG MACH E cohort independently describe similar electrical system:propulsion system:charging:module:accessory failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 FORD MUSTANG MACH E shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 FORD MUSTANG MACH E
Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
Fire
Yes
State
Hawaii

Complaint Description

While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the inner metal was charred. Same charring and melting was noted on the corresponding side of the Enel X plug. I turned the circuit breaker off and the sparks and fire subsided. Model of JuiceBox: 2JBO401RNA-PJWX-300

Complaint Details

NHTSA Complaint ID 2157932
ODI Number 11705449
Date Filed December 16, 2025
Failure Date December 16, 2025
VIN 3FMTK3ss6MM

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.