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2021 LEXUS RX — Complaint #2156145

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NHTSA Complaint about AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT filed December 10, 2025

NHTSA complaint #2156145 (ODI reference 11704288) concerns a 2021 LEXUS RX and was filed on December 10, 2025. The owner reports the failure occurred on August 25, 2025. The vehicle had 76,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as air bags:srs malfunction warning lamp/light, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS RX cohort independently describe similar air bags:srs malfunction warning lamp/light failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 LEXUS RX shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 LEXUS RX
Component
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
State
California
Mileage
76,000 mi

Complaint Description

The contact owns a 2021 Lexus RX 350. The contact stated that upon starting the vehicle, the air bag malfunction warning light was illuminated. The contact stated that the SRS alert message was displayed. The passenger’s side seat belt warning light was illuminated for two minutes. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The local dealer was contacted and confirmed that the repair was not available until January 2026 for the West Coast. The dealer informed the contact about a possible diagnostic test. The vehicle was not diagnosed or repaired. The dealer declined to accept a Trade-In due to the recall. The manufacturer was contacted and confirmed that the repair was not available and offered the contact a rental vehicle. The failure mileage was approximately 76,000.

Complaint Details

NHTSA Complaint ID 2156145
ODI Number 11704288
Date Filed December 10, 2025
Failure Date August 25, 2025
VIN 2T2JZMDA2MC

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.