2024 MAZDA CX-5 — Complaint #2148415
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed November 13, 2025
NHTSA complaint #2148415 (ODI reference 11699243) concerns a 2024 MAZDA CX-5 and was filed on November 13, 2025. The owner reports the failure occurred on November 7, 2025. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA CX-5 cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 MAZDA CX-5 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to the impact, and the back of the front driver's side seat fractured and detached. In addition, the air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. A Police report was filed. The contact's daughter was transported by ambulance to the local medical center. The contact's daughter sustained injuries to the right arm and right leg, severe back pain, massive headaches, and whiplash. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2148415 |
| ODI Number | 11699243 |
| Date Filed | November 13, 2025 |
| Failure Date | November 7, 2025 |
| VIN | JM3KFBBL6R0 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.