2019 NISSAN MURANO — Complaint #2146883
Open-data reference.
NHTSA Complaint about LANE DEPARTURE: LANE KEEP: STEERING ASSIST filed November 7, 2025
NHTSA complaint #2146883 (ODI reference 11698240) concerns a 2019 NISSAN MURANO and was filed on November 7, 2025. The owner reports the failure occurred on May 7, 2025. The vehicle had 48,000 miles on the odometer at the time of the incident. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as lane departure: lane keep: steering assist, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same NISSAN MURANO cohort independently describe similar lane departure: lane keep: steering assist failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 NISSAN MURANO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Nissan Murano. The contact stated while driving 45 MPH, the steering failed to turn in the intended direction. In addition, the contact stated that the steering wheel independently turned to the left or to the right. No warning lights were illuminated. The contact stated that the failure was persistent. The vehicle was taken to an independent mechanic, where a front alignment was performed, and all four tires were replaced. The failure reoccurred. The vehicle was taken to another independent mechanic, where it was diagnosed with a failed forward collision program. The contact was informed that the Forward Collision Avoidance software needed to be reprogrammed. The vehicle was not repaired. The contact was informed of an unknown recall with a similar failure description; however, the VIN was not included. The contact was advised to take the vehicle to the dealer for a diagnostic test. An unknown dealer was made aware of the failure, and an appointment was schedul
Complaint Details
| NHTSA Complaint ID | 2146883 |
| ODI Number | 11698240 |
| Date Filed | November 7, 2025 |
| Failure Date | May 7, 2025 |
| VIN | 5N1AZ2MS4KN |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.