2024 TOYOTA RAV4 — Complaint #2145610
Open-data reference.
NHTSA Complaint about AIR BAGS filed November 4, 2025
NHTSA complaint #2145610 (ODI reference 11697363) concerns a 2024 TOYOTA RAV4 and was filed on November 4, 2025. The owner reports the failure occurred on November 2, 2025. The vehicle had 9,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as air bags, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar air bags failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Toyota Rav4. The contact stated that while driving at 5 MPH into a parking space, the vehicle experienced unintended acceleration three times and crashed into a guard pipe. No warning light was illuminated. The air bags failed to deploy. The front passenger's side seat belt was loose and failed to restrain the contact's husband in his seat. The contact stated that the front passenger's side seat belt failed to retract after the crash. The contact and her husband did not sustain any injuries, and no medical attention was received. A police report was filed. The vehicle was towed to the dealer, but had not yet been diagnosed or repaired. The dealer informed the contact that an engineer would inspect the Event Data Recorder (EDR) in three months. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Complaint Details
| NHTSA Complaint ID | 2145610 |
| ODI Number | 11697363 |
| Date Filed | November 4, 2025 |
| Failure Date | November 2, 2025 |
| VIN | 4T3RWRFV4RU |
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THE CAR WENT OFF THE ROAD AND INTO TREES TOTALING THE VEHICLE - AIRBAGS DID NOT DEPLOY.
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.